OpodoReviews 560

One of the "ostensible cheaper" service. After booking I faced with extra "eDreams fee" which in addition was not refundable. And finally when the airline canceled one of my flight, had to wait half of year for a refund!

DO NOT USE OPODO TO BOOK YOUR FLIGHTS! 1 star is not low enough for the terrible customer service we experienced with Opodo. We arrived at the airport to find out there was a £110 charge with Ryan Air because Opodo had not provided the correct email address. After requesting a refund from them they denied this saying that we should of contacted their customer service line. This was on a Sunday and the customer service helpline for Ryanair and Opodo were closed so there was no way that we could contact anyone. Absolute rip off! DO NOT USE THEM!

The company will offer you a discounted flight; however, they will sign you up for prime membership and charge your credit card without your consent. Then it will take hours to speak to customer service and cancel the subscription you didn't sign for. You will be promised to receive an e-mail confirmation of the cancellation and to have the charge reversed in 10 to 15 business days. I don't have high hopes that Opodo will reverse the charge. For that reason, I disputed the transaction with my credit card provider.

Usual trickery of marketing tactics. They will advertise that only for few nominal extra money one can upgrade to a flexible ticket with free of cost change of date and no airline fare difference. But then comes the term and conditions which is obviously not mentioned along with the advert that it is only valid for 1 way travel that too till 24hrs before your first travel date. So basically not applicable on your return date. When one complains their usual answer that the terms and conditions were emailed to you. Yes they were but only after purchasing the flexible tickets and paying extra.
Again they will advertise as to take up prime membership for cheaper tickets but if you want to cancel then it is difficult to find the cancellation process.
One can get cheaper tickets on other websites and also without buying any memberships. Do not waste your hard earned money with this websites as you will feel cheated.

Hired and paid for a car. Booking confirmation said I needed driver's license and international driver's license (if applicable). No details of what "if applicable" means and having travelled extensively in multiple countries for 20 years I assumed this would only be for a license from less reliable countries (not Australia) - I have never needed it before...
They refused to give me the car, refused to let me transfer to my wife (who had an international license) and refused a refund. Criminal in my opinion.
NOTE - I walked 20m to another car rental company who were happy to give me a car on my Australian license so it is not a legal requirement, just a way for them to scam unsuspecting tourists. Wish I could give it a negative star rating

I have been charged for the last two years £59.99 membership fee for Opodo prime without my authorization. Although we have purchased a flight ticket from them 3 years ago and entered the prime free membership trial. However we were not informed that the automatically membership fee of £59.99 applies for then onwards. I have tried to contact the company in anyway possible, but there is no phone or email address for their customer service. This is a daytime rubbery for the service we never used ever since. The information on their website is really poor too and the online virtual chat with "kris" is absolutely useless too.

Do not use company opodo, with them easily and quickly only during the sales stage. Further, they only imitate customer assistance. If you have problems through no fault of your own, you cannot contact them, either by e-mail or by phone, their website is useless just to spend time. The airline I was supposed to fly cancelled the flight and sent a refund of €353 opodo 15 days ago. Opodo has not yet transferred money to my account, this is just a deception used on the Internet

Horrific! Booked a place to stay in Ericeira, arrived, had no contact details at all, just an address, could not get in and no info available at all, had to drive back to Lisbon and book a B&B with two small kids, thankfully we hired a car, if we'd had a hotel transfer we would have been left on the street overnight!
Opodo didn't want to know! I booked somewhere else through 'booking.com' who I've never had a problem with. New place was great.
On return to UK, I spent hours trying to get through and explain my complaint to try and get money back, after numerous long message threads explaining the issue, all they came back with was, 'the accommodation gave ample details, we should have contacted them! How could we have with no phone number, email or contact at all. JUST THE ADDRESS!
I absolutely hate Opodo! I will never use this travel again!

It à big scam and fraud opodo they have the own trick on this aplication they dont give your confirmation when you pay they dont care if you book à ticket or not they just care only they scam your money very very careful dont ever book à flight ticket or hotel book on this aplication they are very professionnels to fix your money when your try to contact them they dont reply you this oppodo fix me 700 pounds

Requesting invoice for the purchased flights, already more than two weeks, the replies on the chat and call center is always: it's on its way, check your spam, you will receive it in 24 hours.
Today they said 72 hours
I won't give up on my invoice but will never use Opodo again

They offered a price freeze for a £75 flight for £7.50.
However, the full price of the flight is now over £150 with all kinds of extras added.
I then found out that a subscription was set up without my consent and had to instruct the bank to put a block on any future transactions and had to cancel my debit card as a precaution.
Please stay well away!

I purchased a Ryanair ticket via Opodo but they use a virtual email address for the booking which Opodo and Ryanair don't tell you. When you come to check in online none of your own email details work with the booking reference. Even after getting the virtual email address from Opodo I could not check in online. The only option then was to pay an extra £55 at the airport for a Ryanair checkin. DO NOT BOOK RYANAIR TICKETS VIA OPODO!

I have booked a car using a live chat with an agent.
First the agent, after all my requirements had offered me a car for 163 eur and after I said the price offer is two times more expensive than avarage on the website he offered me a similar car for 106 eur so they really not provide the best offers for the clients! Be aware!

Then I specifically ask what is the fee for crossing the border with a renewed car and o have need informed it's 40 eur.
So I asked the agent where I can read all the details of the agreement and reservation and he told me you will get all the details after making a payment! What?!?! Details of the deal after the payment… seriously?! But okey… I have a free cancellation so let's do it…
After I booked and paid I got a general conditions and a direct contact to the supplier who informed me that the fee for crossing the border is 75 eur! I told him that I have been informed by Opodo is 40 eur and he just simply told me they are wrong and they made a mistake.
After talking to Opodo on chat and on their phone number *******884 where the not necessarily nice lady just keep repeating that we have informed you in several emails that different terms may change and they don't take the responsibility for that. And she didn't understand that any terms haven't changed! This fee was the same from the beginning but they simply misinformed me just to "give me a nicer offer".
And there is no any kind of rehabilitation from their side but they are very well trained with saying "we are very sorry and we can imagine how frustrated it's for you" so I can only imagine how much reclamations they have…
Highly don't recommend to use this portal!

They will sneakily force a "free trial" and then charge you a non refundable 88usd for their "premium" membership that gives you NO discounts from what you could get on any other site, not on the flight tickets or on the price for luggage. It is actually more expensive than any other site without any membership. DON'T DOWNLOAD IT'S A SCAM

Do NOT book through this company! Refusing to give us our £83 that BA refunded months ago.
Look at all reviews, we can't all be wrong.

I have been charged €75 for a prime membership subscription which I never agreed or signed for. Even after cancelling the subscription right after the credit card charges, they refuse to reimburse the swindled money.

Read their reviews, they speak volumes of what they do to every single customer that books any kind of service on their website. It's outrageous!
Stay away from these scammers!

Booked flights in January to attend a family wedding in Sicily on May 30th, the airline have put us on a waiting list which is no good so we have been trying to cancel the flights with Opodo and get a refund, they make it so difficult to contact them, the phone line won't accept our booking ref even though Opodo have said its correct. 5 chats with online agents result in them saying there is a technical issue as soon as i discuss a refund, 3 emails to customer service go without reply. How are these scammers still allowed to operate, they have also moved the business to Spain which makes the process all the more challenging.
Please avoid

Booked flights and return leg was cancelled in May 2022. My Opodo booking status is 'refunded' but I haven't been refunded and am still pursuing £600+ in flight costs. Next step is small claims court, HQ is in Hammersmith London, although parent company eDreams HQ is in Spain.
UPDATE from Opodo: 'Regarding your query, please check your email (and spam folder) as we opened a case with further information'. No you didn't Opodo - there is no email, update to my case, or refund... just the exact same automated response everyone receives. Buyer Beware!

They lied to our credit card company claiming behind our back that the transaction was made in Barcelona or / and in Euros. In reality we made a purchase in US Dollars in USA, not on any banana republic website or obscure currency. That's pure fraud. They try to grab 3% from you guys using the credit card company as a shield. Smart but dirty. Let's put these people out of business.