OpodoReviews 557

My flight was cancelled by airline on Monday 28th August 2023. Opodo are not interested in listening or assisting in anyway. If you send a complaint within minutes you get a standard rejection letter. In other words they don't even bother looking at your complaint and/or email. I never cancelled my flight, the airline did. The airline said im entitled to my refund, but Opodo don't even want to listen.
Don't ever book with them. Disgusting, dismal, terrible service

I booked two flights. Both of them were cancelled. I had to fight for a refund. They kept my money for weeks (and I'm still waiting). And despite not taking any flights I booked, they charged me £80 for the privilege. I would love to know from opodo what I received for the £80? Absolute joke. I have spent three hours on the phone to attempt to get a refund and have been met with rude robots. No refund has arrived yet for tge flights. Never use this company.

Soul destroying experience. I can usually detect scam vibes but these guys took my money for a flight they couldn't book because the airline has blocked them. Do not trust the prices. This company send you in circles with no resolution and no human contact. I have had to buy an entire new flight. They are a scam and the good reviews are likely planted by them. They are a sophisticated scam so don't be fooled! Book direct with the airline or provider!

Total Scammers. Cant log in to my account so you cant cancel prime membership. Was very happy until i tried to log in to buy extras with my prime membership. 2 weeks on still cant log in. Prime says calls answered in under 1 min. Not true. Total scam in my eyes will never ever deal here again

Ripping of people, no refund, and also they resell my tickets I bought for my wife@ Son, had to cancel because of pregnancy,
Never use anymore

Opodo's checkout process is one of the worst I have ever seen anywhere. You are constantly bombarded with a minefield of vague and unclear upgrade options.

Their strategy seems to be to try and trick you into picking some upgrade options somewhere to increase the price of your ticket. Stay away!

Am cumparat bilet de avion acum un an.dupa un an îmi iau bani din cont.de ce?nu pot lua contact cu ei in limba română.

Worst fraud company. They charge £59.99 of subscription without any information and they said it's non refundable. $#*!ing joking. I even don't wanna put 1 star.

Had a flight cancelled by the airline from Valencia to Lisbon under booking *******4914 and to this day I'm battling to get my money back. Called numerous times, sent numerous emails including the CEO Dana and I am still waiting nearly a year later. Please AVOID this company AT ALL COSTS. They are ok if you don't have any issues with your travel but if something happens to your flight or holiday you won't get your money back. Their HQ is now based in Spain and no longer part of the ATOL Protection scheme leaving the UK consumer powerless. Check reviews and forums before booking.
They seem to have 2 Trustpilot set of reviews now so PLEASE PLEASE check before booking your holiday. This company is scamming customers. They keep blaming the airline for not passing the money to them, excusing themselves from the transaction. Please protect your mental health, family and your money. I will now be taking this to the small claims court.

Booked a car, payed for prime insurance. End of the day I was late to the desk and haven't got the car neither any refund or discount for a new booking. Stuff by the desk wasn't interested in helping or solving the issue. Great start of the holiday.

- Booked a flight via Opodo and short time before the flight, they notified me about the flight being cancelled. Interesting enough, the airline never cancelled the flight, probably Opodo just sold seats they did not have. I also had to book another flight on my own and having to do that just a few days before the flight date, I do not need to mention how expensive that was.
- 2 years later and NEVER received my money back, regardless of how many times I requested it. Time lost doing so should not even be mentioned as their customer service would never respond to your chat if you use "Refund" as a reason. If you use something else, they will say that you reached the wrong department and they will transfer you, and nobody will answer.
- Only once I managed to get an answer from them saying that I should request that from the airline and that being said, they will close the ticket because they consider it solved. Needless to say, airline's feedback was that if you booked via 3rd party, that party is the one that is in charge with paying you back the money.
- There are so many social media groups where people are complaining how they never got their money back that actually makes you wonder how is it that this company hasn't yet been closed by the authorities and the owners arrested. It is a very-very shady one.

Not happy with service. Kept calling me a lier and refused to help me. All I want is my refund which the company is liable for as I received NO contact from them to inform me of flight changes.They lie to say they contacted me on my BIRTHDAY March 31st but this is NOT true. No contact was made and NO Email received. I am very upset with this company as they left me stranded in Kathmandu Nepal. I then had to pay another company to get home. I will never book with Opodo again. It even still says that the flight is leaving at 20:20hrs but it left at 18:00hrs! Proof in picture. Would NOT recommend using this company as they will take your money and mess you around just like they did to me and many others. 4 times they changed my flight to Nepal and not once did they tell me about the flight changes for my return flight. All they say is not liable for a refund as part of airline policy. They won't help you. Don't book with these people.

Ho acquistato un biglietto flessibile per San Francisco con e-dreams/opodo. Ho chiesto un cambio data 4 gg prima della
Partenza: impossibile ottenerlo. Ho impiegato ore a parlare con operatori incompetenti al telefono (ciascuno di loro mi metteva un'ora in attesa al telefono e poi concludeva che non riusciva a fare il cambio ma che il cambio era un mio diitto!), chatbox scandalosa. Per non parlare della presunta app con la quale millantano che l'utente possa effettuare il cambio da sé: la richiesta viene ignorata. Ogni operatore dispensa info diverse. Alla fine non hanno cambiato le date e ho perso il volo, nonostante abbia impiegato ore al telefono, inviato decine di email, solleciti e reclami e fossi garantita da una polizza di flessibiliá.
Diffidate e acquistate tramite le
Compagnie aeree. Sono dei truffatori.

I hired a car through their website only to find out that after I had made my payment there was a £1205 deposit to pay on a credit card when I don't have a credit card so I tried to cancel and they tried to charge me more than what I had paid for the hire this is a joke considering I'd only made the order an hour before

So after opodo looked at my review they decided to put the blame onto the hire company and to contact the hire company when this was the first thing I done the hire company informed me that any refunds would be down to the 3rd party opodo I highly advise anyone to stay well clear from this booking site the customer care is awful and lots of hidden charges plus after my review they are still emailing me trying to sell me products

Avoid Opodo at all costs, especially their Prime membership.

I am an Opodo Prime Member and booked 4 flights with BA through Opodo.

BA cancelled the outbound flight on the night we were due to travel and waiting in the airport so my party had to travel from Heathrow to Stansted and travel with Ryanair to reach our destination. More cost, more inconvenience.

I raised this with Opodo next day to get my refund who told me to contact BA. I contacted BA who told me to speak to Opodo.

I am due a refund which should legally take 7 days, I'm then told it will take 30 days, I'm then told it will take 8 weeks and I'm then told it will take 10 days. Go figure.

I have been told the refund has been requested but nobody can provide any evidence to this effect, all I have is an online chat and call agents telling me that is what they can see, but they can't tell me when it was requested, when it will be paid or how much the refund will be.

Effectively, this is all a scam as the airline keep your money for as long as possible and Opodo renege on doing the decent thing which is refund their customer (me) whilst they seek the refund from the airline. However, they can't do this as apparently Opodo don't know how much BA will give them back. In short, what you pay is not necessarily what you get back.

It's a pretty good scam.

I also discovered that since Brexit, Opodo moved their HQ to Spain so they are free to operate with much lower standards now that they are no longer a UK based/owned company. Wish me luck getting anything back at this rate.

Further to this, I have since booked other travel elsewhere due to my concerns with Opodo (once bitten twice shy) and I discovered that booking direct was much cheaper than the so called benefit of being with Opodo.

Therefore, the Prime membership is more like a set of shackles and its makes things harder for you to resolve matters when things invariably go wrong.

In short, look at the negative reviews on here for Opodo because I believe the majority of complaints are by decent people like me who paid a small amount for a premium service but actually got hoodwinked into a scam that not only leaves you out of pocket but also on your own when things take a turn for the worse.

Come on Opodo, just do the decent thing and give me my refund on my flights.

One of the "ostensible cheaper" service. After booking I faced with extra "eDreams fee" which in addition was not refundable. And finally when the airline canceled one of my flight, had to wait half of year for a refund!

DO NOT USE OPODO TO BOOK YOUR FLIGHTS! 1 star is not low enough for the terrible customer service we experienced with Opodo. We arrived at the airport to find out there was a £110 charge with Ryan Air because Opodo had not provided the correct email address. After requesting a refund from them they denied this saying that we should of contacted their customer service line. This was on a Sunday and the customer service helpline for Ryanair and Opodo were closed so there was no way that we could contact anyone. Absolute rip off! DO NOT USE THEM!

The company will offer you a discounted flight; however, they will sign you up for prime membership and charge your credit card without your consent. Then it will take hours to speak to customer service and cancel the subscription you didn't sign for. You will be promised to receive an e-mail confirmation of the cancellation and to have the charge reversed in 10 to 15 business days. I don't have high hopes that Opodo will reverse the charge. For that reason, I disputed the transaction with my credit card provider.