OpodoReviews 560

DANGER! SCAM! I booked a hotel in Rome using Opodo - when we arrived at the address we discovered that the hotel had been closed and no longer exists. However, Opodo let us book and pay for the hotel for several nights.
We were left with no place to stay overnight and with financial damage. The service hotline (even for us Prime members!) did not respond to our concern! We were kept connected for several hours and left helplessly in a foreign city, with no support or booking of a new hotel, with no refund.

There was simply no response to several subsequent inquiries. Fraud, terrible customer service and an absolute rip off. NEVER AGAIN!

Please be very careful of using Opodo to book any travel arrangements as they will take the money out of your account and will not provide you with the service that you have paid for. If you contact their call centre they will try to fob you off and will then cut off your call. If you try to complain online when you get to the end of the complaint form it will say that there is an error in your submission. I have checked with companies house and it seems that a majority of the directors have resigned within a short period of time, and that the company no longer operates from within the UK.

I've been waiting for a refund since the 23 September for a flight that was rescheduled with a connection that was less then an hour. Opodo has continually given me the same line that they are waiting on the airlines. It has been three months. They only get in contact with me from no reply emails and it's always generic. The customer service is based somewhere random. It takes ages to get on a call with a person and they just give the same response. They at no point have ever got in contact with me first and are doing little to get my refund.

Do NOT use Opodo! I would put 0 star if I can. They charged me ANNUAL Prime membership without giving a warning that the free trial period is ending soon! That's GBP 60!
Cancelling the prime membership took many clicks. They are really trying to trap as many people as possible with this scam method.
I tried contacting them via Chat with an agent, but it was a chatbot that kept making me go in loops without solving anything! And they said they are a global site but their customer support number is only a UK number! This is really frustrating!
I bet you this would be the similar customer experience service if you have trouble with the trip. Definitely do NOT recommend Opodo.

Quick enough to take your money, customer service absolutely disgusting. Opodo are third party booking agency, I contacted my carrier direct their customer service endorsed that they have a lot of trouble with Opodo. I believe Opodo are based in Belgium not in the UK. Avoid!

I would put 0 star but I can't.
Scam and rubbery, that are the 2 most convenient adjectives I can use.
Short story, I booked a ticket via Opodo with British Airways. There was a clear message saying that I can add a baggage after the booking without any condition.
The day before I've tried to add baggage but I'm unable to do it.
I've spent 4 hours with the customer service on the phone and all they could confirm is that "They are sorry for giving a wrong information and they can do nothing for me" and "I can add baggage in the airport" without giving any guarantee that I can do it, and without details on the cost price.
Knowing that I have 60kg baggage, I don't want to take a risk and go blindly to the airport.
As a result, I'll need to book another ticket, take 1 or 2 more nights in the hotel in London, and I don't talk about the waste of time and energy, stress and other prejudice.
Anyway I've recorded the conversation, I'll take Opodo to court

Cancelled flight and NO refund
Booked a flight with Opodo in March to travel in late December, but then getting an email on the 02 of November that my flight has been cancelled. I understand that this wasn't Opodo's fault, but it has been 5 days now since I have been requesting a refund for the cancelled flight and haven't received any confirmation that they will even refund my money back. I have spoken to the airline directly, and they told me that they will refund in full, but it has to come through Opodo.

So for me, it was the first and last time that I have used Opodo as it has been a terrible experience. I would not recommend it to anyone.

I bought an airplane ticket and then notice a month later Opodo charge me 80 EUR for a Prime Membership I NEVER ASKED FOR and I NEVER REGISTERED FOR. They charged my credit card a second time with no prior notice, nor any kind of agreement from me (I didn't even signup to their site). On their membership site I cannot discard the credit card nor stop the membership nor ask for refund or anything. So I phoned them 45 minutes international call with 3 different agents none were able to discard my credit card or my membership. At the end Opodo is making it impossible to get back my money and who knows what they will do with my credit card I need to cancel it I think. I am now in contact with my lawyer. Opodo is pure scam, fraudster at its best, Avoid Opodo like plague.

Booked 2 tkts with a non-negligeable discount vs the airline disclosed fare. What a mistake! Once your money is collected, you are on your own for a terrible ride. Totally inexistent customer service. Prey that you don't need any amendment to your arrangement. Once, never again!

Opodo scammed me of 2,700 pounds and want me to pay extra $4,000 for the same flight.
I booked a flight on 29th of September from Maryland, USA to Lagos Nigeria, the flight has a stop in Amsterdam and because I don't have a transit visa we couldn't use the flight and I immediately contacted OPODO to let them know, they couldn't do anything and told me to contact the airline myself. The airline was KLM. I was wondering why Opodo wouldn't contact the airline because they were the one that booked the flight and not me, but I contacted KLM and KLM was so helpful. KLM told me they would postpone the flight till next year for me without paying a dime but I should contact OPODO and tell them to contact them, I contacted OPODO but OPODO want me to pay another $4,000 for the same flight. I asked them why do I have to pay, why not contact KLM so they could resolve the issue for free, why ask me to pay another $4,000 then they hung up on me!. That company needs to be shut down for real...

Booked a ticket from them which got cancelled & on the top they charged me £69.99 for the prime subscription which i never used, you cant even cancel your subscription as it wont give you any option.
And if you get it by any chance then their rubbish system wont allow you to do it.
They are modern day thieves

If I could give them no stars I would. After just over a week of our flights been cancelled we still haven't recieved a penny back. We booked through opodo as we had heard great things but what a disappointment. Our flight was cancelled 20minutes before take off. No fault of opodo but I expected them to help/refund us something. We were prime members. Made no difference. We paid cancellation fees when booking. Made no difference. We even told them what the airport/airline told us to do. Made no difference. Overall I will never use this company again and anyone that goes to will regret it if something happens to their holiday through no fault of there own. Just shy of £900 we have lost and all we recieved was an email apologising as the airline hadn't got back to their email and there was nothing more they could do regarding the matter. Laughable is an understatement.

I bought the ticket throught not willingly Opodo, after i wrote down my information and paid with my card the flight was confirmed and should only wait few minutes to process my ticket
I waited 4 days and still they didn't processed anything but ofc they charged me for tickets, ofc i missed a flight and made a fool of myself at the Airport.regarding the reviews from the rest of the people this company should be BANNED for good.

No refunds under any circumstances. Cancelled flights, hotel amendments, nothing to do with them ever

I booked a flight through Opodo for Ryanair, bad combination anyways. In my case, the online check-in did not work, neither through Opodo site or app, nor through Ryanair. The reservation number for my flight could not be found on Ryanair, I couldn't reach any custom service, paying 55 Euros extra, although I could prove everything with shot screens. I feel ignored and not taken serious with the problem Opodo made for me. It IS a scam. Trying to reach any service mail, but now my mails ‚can not be delivered' for some reasons. Don't use Opodo.

I never used Opodo, nonetheless, they took 74.99€ from my bank account. They aren't supporting in clearing this up and helping me to get my money back. The worst customer service I interacted with so far