OpodoReviews 560

The tickets that I've bought through them required checkin in personally in the airport causing a major time waisting. The prime membership contact center agents are just useless, they don't posses necessary information and always try to lie their way out of the situation. Really really bad experience

I recently used Opodo in June and despite cancelling the trial over the phone 10 days before the expiration date, Opodo took the full charge for a prime subscription from my card and now refusing to refund stating it is my issue.

The customer service has been appalling, I have had to send chaser after chaser emails as when you speak to the team on the phone you are made out to feel like a liar and guaranteed an investigation to get a phone call back within 2-3 days from management level. I am still awaiting this phone call.

If they actually listen to the recording its is very clear that I did in fact cancel and a refund is indeed required, but they are quite happy now that they have the money in their account to ignore any facts or information sent to them and pass off the blame as mine.

Be very cautious if using this company I would not recommed!

This is actually a scam!

We booked a "flexible" Ticket which says that you can change flight date etc. anytime. Once I changed the flight date, they told me I need to pay 321 EUR more cause we need to pay "change fee" -> VERY FLEXIBLE

Never again!

I bought ticket from London to Istanbul 11/07/24 so I gave them my credit card details for ticket prices so next day they used my credit card details for £89.99 prime member cost with out my permission, I called them and explained to situation so they only said sorry, didn't pay my money back, I will go to for my legal right.
My strong advice, stay away from opodo company because they can use your credit card details with out your permission.
Halit Somer Ozdemir

AVOID THIS COMPANY AT ALL COSTS!

Cancelled subscription 3 months prior to renewal by phone. Customer service kept informing us of all the benefits. After 60 minutes on the phone, insisting we wanted to cancel. They agreed. Also cancelled subscription via their website. In June they took a renewal payment (even though cancelled subscription!)
Have now spent over 5 hours (over the course of 6 phone calls) attempting to get a refund and been told every time to wait 72 hours and I should receive refund. Nothing received!
Worst customer service, terrible customer care, highly advise anyone NOT TO USE THIS COMPANY!

Hi, I recently purchased a car hire via Opodo. The discount offered was a prime price. It was only until I received my bank statement that I realised that I'd joined their 'Prime' service!

I've just come off the phone to cancel the membership as I feel this is an unethical practice, as if you add the fee to the car hire it would have costed more... Just go to the car hire company direct and avoid this poor service.

Interestingly once you've put your credit card details on their website you have to phone up to cancel.!

Yes, they informed me that I did receive the info. Yes, what an idiot. I guess you do this once.

Perhaps one star is overly generous

Alll the best.

OPODO IS A SCAM IN MY OPINION! You might think that you're getting a cheap flight, but they will automatically sign you up for an OPODO Prime subscription that will cost you £69.99 per year. And be careful, because its on an auto-renew, so unless you cancel OPODO Prime, you'll be billed again next year. Even cancelling the subscription is difficult

USELESS CUSTOMER SUPPORT. STRESSFULL EXPERIENCE!
I have bought 6 tickets from Alicante to Warsaw and made mistake in the date of flight (booked for June instead of July). I called them the same day with the request to change my booking with Wizz Air, which is normally should be with no additional charge and doesn't take a lot of time if you do it directly with the airline. Opodo agent told me that he had written request to the airline and I have to wait up to 72 hour for the outcome ( which I did not receive). Each time I called them each time I received the same answer(we made request, wait for 72 hours). It's been 11 days since I've been trying to resolve my issue with this company. I spent a lot of time hanging on my phone, it took me a lot of nerves to hear the same answer again and again with no outcome for such a simple request. This stressful experience is still going on. I am not sure if they will change the booking, if I can save my money, I can't plan my journey. And yes, I also have prime membership which is completely useless in terms of customer support. It's definitely better to book directly with the airline and avoid such a service.

Do not book with Opodo
They use false information
I had a flight booked which did not exist
I had to buy a new flight

Booked flights, didnt receive boarding passes, spent an hour on call on the way to the airport to no success,

I had to pay for my flights again at the airport (stressful)
Then they took out £69.99 for some membership a few days later

Contacted the fraud team, they have heard many stories regarding Opodo doing this.
Opodo offered me £25 back and discounted flights. Which I found amusing.

Do not take the risk.

Very slow and poor assist from support even prime member support is very bad. They wastle time without resolving problem on time.

My glights were cancelled by the airline and I only got half the amount back! They ignore every request! Do not ever use!

We booked with Opodo as we wanted to book with different airlines to and from our destination due to more favourable flight times. One of the airlines for return cancelled the flight time and said we could book on a different time but needed to do this with Opodo as they were our booking agent - made sense to us. Opodo said they could not do this - I still don't understand why, but after a lot of trying to solve the issue we ended up cancelling our whole booking with them so we could then rebook the flights directly with the airlines. We were told we were entitled to 80% refund - we got about 60% back and gave up trying to recover the remaining 20% as it would have cost us more in phone calls to them in order to put pressure on them for this - they used all sorts of excuses like an error in currency rate etc. etc. So that was our first and only time of using Opodo - our advice to anyone thinking to use this website is PLEASE DON'T USE OPODO, you will most likely be ripped off. We've learnt our lesson.

I had bad experience confirms that I would never try Opodo again. I accidentally signed up for Prime membership in January 2023, and despite my attempts to cancel it shortly after, the payment went through and couldn't be refunded due to the 30-day limit. Recently, I discovered that the membership renewal charge of £70 was deducted from my account. When I contacted customer service to request a refund, I was only refunded £50 and given a voucher, which I find unacceptable. The customer service representative, Dana, repeatedly asked if I could hear her due to poor connection, making the experience even more frustrating. It's disappointing that the company's terms and conditions prevent full refunds for customers in situations like mine.

Beware! This is a ripoff! I booked a return flight from London (coming from Canada) to Manchester as my mother was placed on end of life and with the understanding I could cancel the return flight depending on how things went. Sadly my mother passed away and I needed to cancel my return flight. I Was unable to do this on the app. And forced to chat with on online chat person as I didn't have the option to call them from my mobile being out of country. I was on chat for about 40 minutes, constantly waiting on hold, only to be told that british airways refused to grant the refund? I didn't book thru british airways I booked thru opodo for the one reason I was told I could change or cancel 48 hours before flight. Also, i was charged more than the website stated price! Stay away from this site! They're crooks! I felt I was taken advantage of during a difficult time. How cruel.

Avoid at all costs, they advertise a low price for a flight and then make you pay much more than what you were supposed to. They offered to add extra baggage at a reduced price and then later to find out that no baggage was added when checking on the airline website. I've called to complain they told me they would fix the matter and I've been sent an email the next day to confirm that the baggage was added. To my surprise, this was untrue and after another call to complain, I've been told that these baggage won't be added at all as there is some sort of issues with the airline. I've asked for an invoice which with any professional company, should be sent shortly after the booking confirmation email. I've been told to wait for 72 hrs, to be shocked to receive it stating a price much higher than what was advertised and while I've paid around £300 for the extra baggage the invoice states only £109. Their customer service personnel are trained to be so polite and respectful but at the end of the day they have no authority, no power and if I ask to speak to a senior it is like asking to speak to the king or something. They just send back the customer service personnel to repeat the same words. I am asking for a full refund based on this horrible service, but they only offer that I pay for the extra baggage at the airport and then to submit a request for a refund of the money I've paid which still will make the original price higher than what it should be. They say a full refund will never happen under any circumstances. Totally dishonest and fraudulent service. First time to book with them and for sure willl be the last.

My husband booked from Heathrow - Phuket return.
It stated Premier Economy (4 flghts multi). On looking at confirmation it stated 1 premier flight, 3 were economy. Phoned Opodo and they said technical issue, they will cancel & have money back in 10 days. Not good enough, I have gone back on their website and it is still stating that its available. Absolutely disgraceful. I spoke to Raghul & then the Manager Kashim. Not happy, feel sorry for the next person who books.

NEVER USE THIS COMPANY!...Opodo's management after the car hire company was even more appalling!

I booked car hire via Opodo in Turkey. A car hire company called DMR. All paid up front and was suppose to have 500Euro blocked on the card as per Opodo documentation for hire on arrival. The company tried charging me 1000Euro then settled at 500Euro. Rather then blocking the amount, they charged it to my card resulting in transaction charges, contrary to the contract signed by Opodo. Most car rentals only block the amount so no charges made. On returning the car, I received no refund and the car company said they will return it after 4 weeks?. No where in any contract with Opodo or the car company it says this.

On return and after a lot of searching I found the complaint email for Opodo to try and get my money back and get answers to numerous questions about how nothing seems to have followed the contract i signed to hire the car through Opodo. Someone called Nahed kept telling me it was related to extra insurance which is not refundable (clearly it was not!). Then eventually said it was a deposit but not actually taken from the card (clearly was on my statement with transaction charges), then even though I asked to have the matter escalated, this still did not happen and ignored my requests. I have supplied all statement, copies, charges etc...and still not resolved or spoken to anyone senior.

Understand that if you use Opodo, there is no complaints process to escalate anything, the contract you sign may not be followed by third party companies, and they just do not listen or read your emails/complaint! I have never come across a company like this or the employee Nahed who repeatedly does not acknowledge to escalate a problem... I need to find the regulatory body for this company. Even the CEO does not reply backor get senior management to look into the problems.

I am utterly disgusted with the abysmal service provided by Opodo. Since September, I have been waiting for a refund without any proactive communication from their end. It is infuriating that I am consistently the one reaching out for updates, and each time I do, I am met with the same excuse that they are waiting for the airline to respond.

The sheer lack of effort on Opodo's part to chase the airline for my refund is mind-boggling. It appears that they are content with sitting on their hands, leaving me in the dark and frustrated. I expected a travel company to take responsibility and actively pursue resolution, but Opodo has fallen far short of that standard.

This experience has been a complete letdown, and I will not tolerate such negligence. If you value your time, money, and sanity, steer clear of Opodo. Their customer service is a sham, and I would strongly advise against using their services.