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Opodo

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GB
2 reviews
0 helpful votes
Follow Emma U.
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DO NOT USE OPODO
June 28, 2024

AVOID THIS COMPANY AT ALL COSTS!

Cancelled subscription 3 months prior to renewal by phone. Customer service kept informing us of all the benefits. After 60 minutes on the phone, insisting we wanted to cancel. They agreed. Also cancelled subscription via their website. In June they took a renewal payment (even though cancelled subscription!)
Have now spent over 5 hours (over the course of 6 phone calls) attempting to get a refund and been told every time to wait 72 hours and I should receive refund. Nothing received!
Worst customer service, terrible customer care, highly advise anyone NOT TO USE THIS COMPANY!

Date of experience: June 28, 2024
Ireland
1 review
2 helpful votes
Follow Anan S.
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Fraud
September 24, 2018

I have booked a flight with Opodo where the total price was 114.99 Euros. After completing my card details and confirming the payment they actually charged 134.99 Euros, without my consent. Fraudulent and unacceptable, I'll never book with this company again.

Date of experience: September 24, 2018
Opodo I. Opodo Rep
over a year old

Hi Anan,

Please send us your details using the link below and an agent will be in touch.

Kind regards,

Liam - Customer Care

https://tinyurl.com/ka77d8u

GB
1 review
4 helpful votes
Follow K G.
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Booked a flight online with Opodo, received confirmation of the booking then 2 hours later receive an email saying the booking had been cancelled by their 'internal' system due to suspected fraudulent activity. Telephoned and made exact same booking again and lo and behold, booking cancelled again by Opodo. Phoned and reached an alleged 'customer service representative' who, when I asked to speak to a supervisor said they 'didn't have time to take this kind of call.' Booked directly, spent less-don't bother with Opodo.

Date of experience: April 2, 2015
Australia
1 review
3 helpful votes
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Update on review
September 2, 2019
Updated review

2/09/19 In fairness I advise I was eventually contacted by OPODO. They did correct all errors correctly and apologised. However the fact that this took nearly a month still does nothing to provide confidence to use them again.

Date of experience: September 2, 2019

NEVER RECOMMEND
August 14, 2019
Previous review

Non existent Customer Service
Made booking of 2 flights through OPODO. When the tickets came through had a spurious email that was not representative of my email on only one of the tickets. Also Airlines were different on itinerary. 5 email and nearly 15 days later still no response to my request for rectification. Not a big deal I think but indicative of the ridiculously poor service this agency offers.
I am disappointed I did not see these reviews previously. Don't walk away from this company. RUN!

Date of experience: August 14, 2019
Austria
1 review
4 helpful votes
Follow Vera E.
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I wanted to cancel my flight and get my money back and as suggested used an Opodo app. Nothing happened! Didn't get any feedback or progress report. No one answered the hotline, no matter what time I called. Will not use it again and do not recommend it

Date of experience: July 20, 2020
Germany
1 review
4 helpful votes
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Hidden fees
May 20, 2017

Be aware of the service charge. Before you book the flight, click on "price breakdown". Otherwise it is easy to miss, unlike the credit card fee, which is shown in a box you have to click to proceed.
I was confused when i simultaneously received a flight confirmation and a flight denial due to a credit card issue. I called the help centre to make sure the flight was actually booked. The wait time on the phone drove me almost insane and made me incredibly rude to the service person. Which i feel bad about in hindsight.
When i had a question about the cost breakdown, i wrote via email. They surprisingly answered right away, although it took a few emails to get the information straight.

Date of experience: May 20, 2017
Opodo I. Opodo Rep
over a year old

Hi Heather.

Thank you for your feedback. We do appreciate the importance of cost and work very hard to provide our customers with the best available price. However, prices do vary and fluctuate depending on the market due numerous reasons like currencies, airline offers and availability. In any event, thanks for booking with us and we hope you enjoyed your trip!

James - Customer Care

Belgium
1 review
0 helpful votes
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Geduld
August 22, 2020

Na alle slechte reviews te lezen, had ik de hoop om mijn 3000 euro aan geannuleerde vluchten, terug te krijgen stilaan opgegeven. Maar na 1 telefoontje, na 40 min in wacht, kreeg ik een heel vriendelijke vrouw aan de lijn die mij beloofde het geld zo snel mogelijk terug te storten. En inderdaad na 9 dagen, was de laatste cent terug op mijn creditcard gestort... dus ik begrijp niet vanwaar al die slechte reacties

Date of experience: August 22, 2020
GB
1 review
1 helpful vote
Follow Dhansukhlal L.
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We paid for XL extra legroom seats, however, on checking in on the flights the flight check in desk informed us that these seats has not been paid for and also been allocated to others. Tried to contact Opodo theo the app without ant success. Calling them from UK is a premium number so more costs without any results.
Will not use them again and will delete the App from my mobile.

Date of experience: January 10, 2023
Malaysia
1 review
0 helpful votes
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I've been waiting for a refund since the 23 September for a flight that was rescheduled with a connection that was less then an hour. Opodo has continually given me the same line that they are waiting on the airlines. It has been three months. They only get in contact with me from no reply emails and it's always generic. The customer service is based somewhere random. It takes ages to get on a call with a person and they just give the same response. They at no point have ever got in contact with me first and are doing little to get my refund.

Date of experience: December 15, 2023
Philippines
1 review
0 helpful votes
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This is actuall a scam!
July 16, 2024

This is actually a scam!

We booked a "flexible" Ticket which says that you can change flight date etc. anytime. Once I changed the flight date, they told me I need to pay 321 EUR more cause we need to pay "change fee" -> VERY FLEXIBLE

Never again!

Date of experience: July 16, 2024
Germany
1 review
0 helpful votes
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Scammy and non transparent purchase process
August 7, 2023

Opodo's checkout process is one of the worst I have ever seen anywhere. You are constantly bombarded with a minefield of vague and unclear upgrade options.

Their strategy seems to be to try and trick you into picking some upgrade options somewhere to increase the price of your ticket. Stay away!

Date of experience: August 7, 2023
Austria
1 review
0 helpful votes
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OPODO IS SCAM!
January 16, 2024

DANGER! SCAM! I booked a hotel in Rome using Opodo - when we arrived at the address we discovered that the hotel had been closed and no longer exists. However, Opodo let us book and pay for the hotel for several nights.
We were left with no place to stay overnight and with financial damage. The service hotline (even for us Prime members!) did not respond to our concern! We were kept connected for several hours and left helplessly in a foreign city, with no support or booking of a new hotel, with no refund.

There was simply no response to several subsequent inquiries. Fraud, terrible customer service and an absolute rip off. NEVER AGAIN!

Date of experience: January 16, 2024
GB
1 review
3 helpful votes
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Con artists
March 8, 2017

Happy to take your money but unwilling to talk to you when something goes wrong. Don't book through these con artists!

Sent me an email saying my flight is cancelled, call this number urgently... 2 (charged for calls) and no answer. After an hour it auto hangs up.

Shame on you Opodo!

Date of experience: March 8, 2017
GB
1 review
2 helpful votes
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Fraudsters
May 30, 2016

Opodo booking system is faulty, it gives you a message to say payment is not processed wth no confirmation then still proceeds to take money from your account and they refuse to refund for their error. Disgraceful customer service, generic responses or holding and toe the party line of 'we don't give refunds' despite their errors. Don't use this app.

Date of experience: May 30, 2016
Ukraine
1 review
2 helpful votes
Follow Tim K.
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Made a reservation through Opodo 2 months ago. They recently emailed us telling one of our flights got cancelled! That's it! They didn't suggest any solutions! They just gave me their phone number *******291 that doesn't exist anymore!

Now I've been trying to contact them for 3 days... writing on their email, calling them 0*******866... music is playing, nobody's picking up the phone!

So what am I supposed to do with my flight? Are you going to change my flight now or get me a new one? Are you going to solve this problem?

Date of experience: March 8, 2017
GB
2 reviews
8 helpful votes
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Deceitful Scammy organisation - AVOID AVOID
January 3, 2023

Avoid this deceptive company and please pay attention to negative reviews. Upon having to cancel a planned family summer holiday in advance, Opodo assured me the airline would provide an open ticket voucher to the same value. Received email from Opodo confirming this open ticket. No offer of my legally entitled refund. I recently tried to rebook these flights for the summer and was refused. Opodo insisting that flights must be used before March 23. Have also learned that the airline do NOT even fly this route again until April 23.
I hope customers do their homework and avoid booking with Opodo & they are investigated for these practices.

Appalled Customer

Date of experience: January 3, 2023
GB
1 review
2 helpful votes
Follow John H.
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Awful
April 5, 2018

Booked a flight which i found didn't exist, but it took them 2 day to let us know. Then we started getting emails saying not long now till your flight, tried to ring but i guess no one answers the phone. Avoid at all cost. They really don't deserve one star.

Date of experience: April 5, 2018
Opodo I. Opodo Rep
over a year old

Hi John,

Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.

Best regards,
Christos - Customer care.

GB
1 review
0 helpful votes
Follow Ivy L.
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I had bad experience confirms that I would never try Opodo again. I accidentally signed up for Prime membership in January 2023, and despite my attempts to cancel it shortly after, the payment went through and couldn't be refunded due to the 30-day limit. Recently, I discovered that the membership renewal charge of £70 was deducted from my account. When I contacted customer service to request a refund, I was only refunded £50 and given a voucher, which I find unacceptable. The customer service representative, Dana, repeatedly asked if I could hear her due to poor connection, making the experience even more frustrating. It's disappointing that the company's terms and conditions prevent full refunds for customers in situations like mine.

Date of experience: March 1, 2024
Austria
1 review
1 helpful vote
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TERRIBLE
July 22, 2021

TERRIBLE. Do not book through them. A flight was cancelled due to covid ans they are trying to refuse me my refund. The customer service sounds good on the phone, and then they say their "team" will call you back—they don't call back! SCAM.

Date of experience: July 22, 2021
GB
1 review
2 helpful votes
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Terrible!
August 30, 2022

Worst experience ever, booking a short break. Wrong date issued to me. Then said that is would take 72 hours to change. 72 hours later, nothing! Asked for refund, said hotel costs were non refundable, even though I had full insurance cover. Then said I could claim 80% back, less their charges (ongoing). Steer clear of these cowboys.

Date of experience: August 30, 2022

Overview

The overall reputation of the company is significantly tarnished by widespread customer dissatisfaction, particularly regarding its customer service and billing practices. Many customers report unauthorized charges related to a Prime membership, alongside difficulties in canceling subscriptions and obtaining refunds. Common themes include a lack of responsiveness, misleading marketing, and perceived deceptive practices. While a few customers noted competitive pricing, the negative experiences overwhelmingly overshadow any positives, leading to a general sentiment of frustration and distrust. Overall, potential customers are advised to exercise caution when considering this service.

This summary is generated by AI, based on text from customer reviews

service
158
value
148
shipping
86
returns
117
quality
139
This company does not typically respond to reviews