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heather M.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since May 2017

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1 Review by heather

Be aware of the service charge. Before you book the flight, click on "price breakdown". Otherwise it is easy to miss, unlike the credit card fee, which is shown in a box you have to click to proceed.
I was confused when i simultaneously received a flight confirmation and a flight denial due to a credit card issue. I called the help centre to make sure the flight was actually booked. The wait time on the phone drove me almost insane and made me incredibly rude to the service person. Which i feel bad about in hindsight.
When i had a question about the cost breakdown, i wrote via email. They surprisingly answered right away, although it took a few emails to get the information straight.
Opodo I. – Opodo Rep
Hi Heather.

Thank you for your feedback. We do appreciate the importance of cost and work very hard to provide our customers with the best available price. However, prices do vary and fluctuate depending on the market due numerous reasons like currencies, airline offers and availability. In any event, thanks for booking with us and we hope you enjoyed your trip!

James - Customer Care

heather Has Earned 3 Votes

Heather M.'s review of Opodo earned 3 Very Helpful votes

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