The process was quick and easy.
My advisor put me in a vehicle similar to my own, which I requested. I enjoyed the rental and the service was spectacular! I certainly be renting from Alamo in the future.
Best car rental operation I've experienced in many years. Had the vehicle I requested (which doesn't happen often), personnel were courteous and friendly, and check-in/checkout was a snap!
This was the best pick up and return experience. I've had in car rentals. State of Alabama really does it right with your customer service, they really know how to treat customers.
The team at this Alamo car rental at IAD is totally dishonest and thieves. We forgot my fiancé's cologne in the glove compartment and when we came back for it less than 8 hours later, they said they didn't find it "yet". We told them where it was exactly, gave them a photo, and everything they needed to retrieve it. We were told she was going to go search the car for it, 10 minutes later, nothing. And then we questioned her about it and she said the car was rented already. Soooo, what were you doing for that 10 minutes then? Don't trust the people working for this location. After they nickel and dime you for everything, they cannot help you with the services (lost and found) they provide. It's bull$#*! and someone pocketed the cologne for themselves. What company is ok with having theives on their payroll? Never again.
Shame on Alamo. I filled up their vehicle 2 miles away from the airport at three in the morning and they still charged me $64 to fill up a gas tank. I will never use them again. There are too many other car rental options. And I also would rather use an Uber than being priced gouged by them with no recourse by it because they said I signed their contract. Terrible terrible company.
Thanks for your comments, Rachel. If there is anything we can do to help, please visit www.alamo. Com/en/customer-support. Html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
I rent with Alamo almost every week. They are a little more expensive most of the time but the cars are always in good shape and the check out process is quick and hassle free.
Hi CJ, we’re thrilled to hear you’re consistently satisfied with our service. We strive to provide quality vehicles and a seamless experience. Your loyalty means a lot to us, and we appreciate your feedback. - Lisa
I never thought I'd leave a review for a car rental spot but Alamo JFK had the kindest, sweetest employees working there. Thank you to everyone - from start to finish - best car rental experience.
The people are great from start to finish. Car was clean and well kept. The price was fantastic! Who wouldn't love running around Florida in a convertible for the price of a compact.
Super easy pre-check in experience allowed us to walk right out to rental cars. We couldn't figure out what SUV would fit our luggage and Jason helped us out and offered an upgrade to something bigger. Upon return, the gas cap was stuck on and when I let Alamo know they only charged me part of the gas charge. Overall exceptional service at this location, liked that employees gave me cards with their info in case we had any issues. Thank you for your help!
Quick and easy check in with Callum at LGW airport. The car was perfect for our needs. Quick and easy check out with Sam at LGW. Very satisfied with our rental car experience.
Quick service pleasant atmosphere. All details were explained. Also when we returned the car the servicemen made it very smooth and easy
Quick and easy process picking up and dropping off. Pleasant and courteous staff. All around best experience I've had with a rental company yet!
Car was not clean and was not up to the usual cleanliness of Alamo standards, we will continue to rent from you all but the car picked up in Pasco WA was not sanitary
Alamo is the way to go! See Chevy when renting in Nashville BNA. Helpful and considerate staff help ed with the entire process. Will be renting from Alamo, moving forward!
Hi David, thank you for the fantastic review. We're thrilled to hear you had such a great experience, and we can’t wait to see you again for your next rental. - Lisa
This is the second time I rented from Alamo; the first time was an exceptional experience. This last time was just as exceptional ---if not better! Personal attention via emails and texts were sent to me throughout the rental term. And when returning the rental at the airport, I was asked by staff "is there anything we could do better?"
I mean, who is better than this?
Very impressed with the efficiency and professionalism of the entire Alamo team from check in to getting our vehicle to return. Would recommend Alamo unequivocally.
Hi Michael, we’re thrilled to hear you had such a positive experience with our team. Efficiency and professionalism are our top priorities, and your recommendation means a lot to us. - Lisa
Excellent personnel both at pick up and return of vehicle. A little understaffed for a busy time of day about noon. Great people to work with. Make sure you check vehicle completely including all setting such as lane change warning, stop distance warning. Vehicle I received was a Jeep Compass and all warning were set permanently at maximum and proved to be harmful to my driving.
Vanessa is wonderful! She made sure all my questions were answered for the car rental agreement, patient in me asking follow-up questions or asking her to repeat anything that I missed hearing, and gave me tips to navigate the Utah weather! She is awesome.
Alamo has a rating of 4.6 stars from 180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention and customer service. Alamo ranks 9th among Car Rental sites.
Thank you for your feedback, Rachel. If you’d like to discuss this further, please visit www.alamo. Com/en/customer-support. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa