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Alamo Reviews Summary
Alamo has a rating of 4.7 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, friendly staff and easy process. Alamo ranks 10th among Car Rental sites.
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Stress free. Great customer service. Wonderful transaction
It was easy and friendly. No hassle no longer lines
Thank you for your kind words, Juliet. We're glad to hear you had an easy and friendly experience. - Lisa
The car screen said "engine malfunction". Although we were spending $200 per day, the phone operators said we need to take two hours to Uber to the airport for a replacement. We were told twice that supervisors would call us back, but they never did. Although they said they would, they never told the airport staff we were coming so they had no replacement cars. The airport staff was great and worked it out. I would avoid Alamo in the future!
Hi Ken, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Very easy process to retrieve and drop off car! There were no hidden fees, what I was quoted was what I paid! Will definitely choose Alamo again!
Thank you for your feedback, Amber. We’re glad to hear that you had a smooth experience with us and appreciated the transparency in rates. We look forward to welcoming you back. - Lisa
Good service! Quick and convenience! I will definitely go again.
Thank you for your positive feedback, Michael. We're glad to hear you had a quick and convenient experience. Looking forward to seeing you again. - Lisa
Ease and convenience at airport for rental and return
Thank you for your positive feedback, Janice. We're glad to hear that you found the rental and return process easy and convenient. Your experience is important to us. - Lisa
Dixie was absolutely amazing to work with! She showed incredible patience in helping me find the perfect SUV for a road trip with my elderly mother. Her positive attitude, friendly demeanor, and keen attention to detail exemplified a level of customer service that's rare to find these days. Thanks to Dixie, Alamo has earned my business for all future rentals!
Thank you, Yolanda, for your wonderful feedback. We're thrilled to hear that Dixie made your experience memorable and helped you find the perfect vehicle for your trip. We look forward to welcoming you back for your future rentals. - Lisa
Great Service,
Nice new vehicle!
Very friendly and attentive in all circumstances.
Will definitely use Alamo again.
Thank you for your kind words, Cynthia. We're thrilled to hear you enjoyed our service and the vehicle. We look forward to welcoming you back. - Lisa
Even at 5am in the morning the crew working the counter was fantastic and the entire experience helped offset my terrible airport experience that left me stranded in JFK overnight.
Thank you for your kind words, Laura. We're glad to hear our team made a positive impact on your experience. We hope to see you again. - Lisa
Great experience. Friendly people, great car, simple and straight forward experience
Thank you for your positive feedback, Carlos. We're glad to hear you had a great experience with our team and enjoyed the car. Your satisfaction means a lot to us. - Lisa
Everything went smooth and the staff was professional and courteous.
Thank you for your kind words, Gary. We're glad to hear you had a smooth experience and appreciated our team's professionalism. - Lisa
From Pick-up to drop-off, the experience was almost perfect. It was fast, convenient, and service was super friendly!
**The only thing I would do to take it to 'Perfect' status, would be to offer veterans a discount. Probably pull more renters to Alamo as well.**
Thank you for your feedback, Wes. We’re glad to hear you had a great experience with us and your suggestion about a discount is appreciated. We hope to see you again. - Lisa
You will book a car for 1 price, sign and get the car at that price then once you return it they have the right to change the price on the agreement. How does that work? I didn't sign nor agree to the price you changed my contract to. The way you all operate is illegal! I don't do business with companies that operate like that, so I will never do business with Alamo again!
Hi Kimberly, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Good service and respectful service always welcoming with open arms
Thank you for your kind words, Kenjiro. We're glad to hear you had a positive experience with our team. - Lisa
Excellent and professional customer service. Any questions or concerns that I had were answered fully. The quality and appearance of the rental pleasantly surprised me. I would definitely come back for my car rental needs.
Thank you for your kind words, Johnny. We're thrilled to hear that you had a great experience with our customer service and the quality of your rental. We look forward to welcoming you back. - Lisa
Carol from Knoxville TN was extremely helpful and very nice. Great customer service!
Thank you for your kind words, Brian. We're glad to hear that Carol provided you with helpful and friendly service. - Lisa
Rented a vehicle in Buffalo NY for 8 days and was stopped by police for car registration violation. The vehicle I rented registration had expired Sept 2024 which was 9 months past due. I phoned CSR at the airport and was informed there no available cars to swap out. My rental had to be parked due to fear of traffic violation ticket.
Hi LaGretta, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Long term rentals appear to be a nightmare with Alamo. They provide online reservations that there front line staff are unaware of and unable to facilitate without a great deal of effort.
We're listening and would like to know more, Thomas. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Service lines were entirely too long. You may need to hire more employees
We certainly understand the inconvenience that this may cause, Laura. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The checkout experience was efficient and enjoyable. The rental car ran like a champ without any hiccups. It was a GV80. Carplay did have a problem connecting once in my entire 10-day trip. The return experience was also seamless. Would definitely rent again!
Thank you for your positive feedback, Mike. We're glad to hear that your check-out and return experiences were smooth and that you enjoyed driving the vehicle. We look forward to your next rental. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Sarah. We're glad to hear you had a stress-free experience and appreciated our customer service. - Lisa