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Alamo Reviews Summary
Alamo has a rating of 4.7 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, friendly staff and easy process. Alamo ranks 10th among Car Rental sites.
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Always use Alamo and most of the time the service is great. I had a nail in my tire and had to keep putting air in it. I used the text option that said I could get in touch at any time and reported it but no one responded. The oil change reminder kept coming on as well.
The ultimate service for customer centered will have me revisit Bangor, ME. Many thanks!
Thank you for your kind words, Tae. We're glad to hear you had a great experience and look forward to welcoming you back. - Lisa
Treated us like good family. I actually worked for owner in Ft. Lauderdale at his home.
Thank you for your kind words, David. We're glad to hear you felt at home with us. - Lisa
Thank you for your kind words. We're glad to hear that you had a flawless experience and that our service met your needs. - Lisa
It was a great experience other than the vehicle having an issue with the back latch. It only worked about half the time so I had to buy a strap to keep it closed during travel.
Thank you for your feedback, John. If you’d like to discuss your experience further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Quick in and out service. Friendly staff. Vehicle only had three thousand miles on it.
Thank you for your positive feedback, Bart. We're glad to hear you had a quick and friendly experience with us and that your vehicle was in great condition. - Lisa
Excellent service! Two thumbs up! Way up. From picking our vehicle to returning our vehicle, very smooth and easy.
Thank you, Lynn, for sharing your experience. We're glad to hear that your vehicle pick-up and return were seamless. Your feedback is appreciated. - Lisa
Friendly, helpful employees, clean cars, and the check-out process is easy and stress-free.
Thank you for your kind words, Katherine. We're glad to hear you had a positive experience with our team and that everything went smoothly for you. Your feedback is greatly appreciated. - Lisa
Overall good service courteous and friendly service, very knowledgeable about there jobs
Thank you for your positive feedback, Anton. We're glad to hear you had a great experience with our team, and we hope to see you again. - Lisa
Pick up & returning vehicle was quick & easy. Plus when I needed to modify my return time, it was very easy to do so using their app.
Shavon, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Smoothest car rental ever, happy with Alamo.
Recommend 100%
Thank you for your kind words, Lidia. We’re thrilled to hear that you had such a positive experience with us. Your recommendation means a lot. - Lisa
Customer service was great and our vehicle was very clean.
Thank you for your positive feedback, Laura. We're glad to hear you had a great experience with our customer service and found the vehicle clean. - Lisa
Average/slightly above, left more detailed response on Alamo site.
We're listening and would like to know more, David. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Check in and return went smoothly. Nice vehicle. I was pleasantly surprised that they let us pick which vehicle we wanted out of the available vehicles in the category we selected.
Thank you for sharing your positive experience, Nicole. We're glad to hear that the check-in and return process was smooth and that you enjoyed selecting your vehicle. Your feedback means a lot to us. - Lisa
The service was epic the ppl helped me like i was family it was in short the best experince ive ever had than you
Thank you for sharing your experience, Terry. We're glad to hear our team made you feel like family and that you had the best experience. Your kind words motivate us. - Lisa
Easy online reservation, competitive pricing for vehicle we needed, great customer support and quick, simple return.
Thanks for your feedback, Ray. We're glad to hear that you found our online reservation easy and appreciated our rates and support. Your satisfaction is important to us. - Lisa
The staff was courteous and friendly. The rental was an excellent choice and the fees were affordable! Great job tickets at work!
Thank you, Youlanda, for your kind words. We're glad to hear you had a positive experience with our staff and found our rental affordable. Your feedback is truly appreciated, and we hope to see you again. - Lisa
Very helpful staff easy pickup and drop off for the rental car
Hi Michael, thanks for your kind words. We're glad to hear our team made your rental experience smooth and convenient. - Lisa
No hassle! Fair prices. Vehicles were clean & had good availability!
It's that simple!
Thank you, Eric, for your positive feedback. We're glad to hear you had a hassle-free experience with us and appreciated our fair rates and vehicle cleanliness. Your satisfaction is important to us. - Lisa
Amazing service - easy check in and check out! I will use Alamo next time.
Thank you for your feedback, Kathleen. We're glad to hear you had a smooth experience with us. Looking forward to welcoming you back on your next trip. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Renae. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa