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Alamo Reviews Summary
Alamo has a rating of 4.7 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, friendly staff and easy process. Alamo ranks 10th among Car Rental sites.
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No issues at all. Did the check in ahead of picking up vehicle and bypassed the counter. Quick pick up and drop off as well. Lastly got the vehicle as advertised.
Alamo is awesome! Their employees are helpful, kind, and always professional. We had a funeral pop up while we were on our vacation and Alamo was so easy to help us! I loved them before… but now I won't use anything else!
Thank you for sharing your experience, Evelyn. We're glad to hear our team was able to assist you. Looking forward to seeing you again. - Lisa
Renting from Alamo in Albany was the best rental car experience I have ever had. Everyone I dealt with was friendly and helpful. The check in and checkout process was fast and easy.
Thank you so much, Linda, for your wonderful feedback! We're delighted to hear that the team made your experience smooth and enjoyable from start to finish. Hope to welcome you back to Albany soon for your next trip! - Isabella
We reserved a car with another rental company. When we got to the airport there were at least 20 people ahead of us and one agent handling rentals for three companies.
I made a quick online reservation on line and we had a car and were on our way in less than 5 minutes. The agent was helpful and friendly.
Thanks for your positive review, Bonnie! We hope to see you again soon. - Isabella
Great customer service from start to finish. Branch manager even followed up to make sure everything was a good experience
Hi Dean, we're glad our team provided great support. Ensuring a smooth experience from beginning to end is our highest priority. Thank you for sharing your positive experience. - Lisa
Pleasant experience! Fair price and the early morning return member was great at helping me get to my plane on time!
Thank you Ron!
Thank you for sharing your positive experience, Patricia. We're glad to hear that our representative helped make your return easy and timely. We appreciate your feedback. - Lisa
Picked up a nail in a front tire, was not able to get roadside assistance that evening but the next morning a gentleman arrived and replaced the tire with the donut so I could go to a local car rental store. The donut was replaced with a brand new tire and I was on my way 20 minutes later. I have no explanation as to why I could not get service when the incident happened but all is well that ends well. I will definitely use Alamo in the future.
Thank you for sharing your experience. We’re glad to hear that our team was able to assist you and get you back on the road quickly. Looking forward to seeing you again. - Lisa
The service, car and the overall experience was great. Definetly will recommend Alamo.
You guys are the best
Thank you, TJ, for your kind words and recommendation. We’re thrilled to hear you had a great experience. - Lisa
Fast, knowledgeable, and friendly services. I was given an upgrade without any extra charges since the vehicle that I had requested wasn't available.
Thank you so much for your wonderful feedback, Olivia! We're thrilled to hear you enjoyed our fast and friendly service, and that you received an upgrade. We appreciate your support and look forward to serving you again! - Isabella
Great car handled well, and presented in a simplified manner to get me on the road quickly and out of the airport
Hi Koren, thank you for your kind words and taking the time to share your experience. We’re thrilled you were on the road quickly. - Lisa
Very nice and helpful ppl.
I had to buy a cigarette lighter charger to change my cell phone. At 711
None of the Mazda posts had my apple adapter. I did mention it to the return person. I asked him if I could leave it in the car for any one else in the future with that issue. He said yes and took the $6.00 off my bill.
I left my sunglasses and case in the car. I've tried numerous times to fill out a lost report but was unable to for The Burbank Hollywood airport.
Thanks for your comments, Bobbi. If there is anything we can do to help, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Amazing customer service. They were out of the car I reserved and they upgraded me. Check in and check out was super efficient and easy. 2ill definitely use Alamo again!
Thank you for your wonderful feedback, Rachelle. We're glad to hear you had a positive experience and appreciated the upgrade. We look forward to welcoming you back. - Lisa
Alamo has very nice vehicles, easy check in and check out, no hidden fees like some other car rental companies, very helpful and friendly employees, I would recommend Alamo Car Rental to anyone!
Thank you for your fantastic feedback, A. B. Allen! We're thrilled to hear you had a great experience with our vehicles and team. Your recommendation means a lot to us, and we look forward to serving you again in the future! - Isabella
Excelente servicio. Alexis, Geraldo y Robert. Dieron lo máximo por ayudarme.mi cartera se me quedo en la guagua y me la regresaron intacta..
Thank you for your wonderful feedback, Carmen. We're thrilled to hear that Alexis, Geraldo, and Robert made such a positive impact during your experience. - Lisa
From start to finish it was a breeze. July set me up with my vehicle and assured me that if I needed help I could reach out and it would be there. It was the smoothest rental car interaction I've had.
Thank you for your fantastic feedback, Edward. We're thrilled to hear that your experience was effortless and that July provided excellent assistance. - Lisa
Process was very easy all the employees were very helpful and nice car was clean and new. The line move quick compared to the other rental car companies at the Fort Myers airport and was told about that ahead of time about the great customer service and how quick Alamo is. Will choose again.
Thank you, Matt, for sharing your positive experience. It's great to hear that our team made the process easy and that you were pleased with the cleanliness and condition of the car. We look forward to welcoming you back again. - Lisa
The first vehicle I got was making a funny clunking sound, so I turned around in the airport and brought it right back. They didn't give me any hassle at all and let me pick out a new vehicle instead. The second one (Ford Bronco) was amazing! Great on gas, could sync up my phone for GPS, push to start - it was perfect for my weekend trip to visit with my sisters. Thanks Alamo!
We’re thrilled to hear you had a great experience with us, Natalie! It's fantastic that you enjoyed the Ford Bronco and found it perfect for your trip. Thank you for your kind words and for choosing us for your travel needs! - Isabella
A flawless experience. They had multiple shuttles from the airport to rental area. As soon as we stepped out of the airport, we stepped onto the shuttle.
When we arrived to the rental area, we stepped off and was immediately guided to the area to pick out our rental car because I completed the "skip the counter" information. I will 100% be using this service again when I travel.
Thank you! We're thrilled to hear about your flawless experience and how our shuttle service made your trip seamless. We look forward to serving you again on your next adventure! - Isabella
Fue una experiencia Maravillosa. El auto estaba en excelente estado, la chica que nos entregó el auto (Emily si bien recuerde) fue muy amable e incluso a la hora de entregarlo, que tuvimos en pequeño problema en nuestro viaje de regreso, fue genial en todo momento brindándonos mucha confianza. En ocasiones anteriores cuando solicitaba un auto no me entregaban el que había elegido, lo cual no sucedió con Alamo, incluso me dieron a elegir entre otros colores. Sin duda alguna volveré a Rentar con Alamo la próxima vez. Ahhhh impórtate paguen el seguro que les brinda la compañía, nunca se sabe que pueda suceder en el camino. Gracias al equipo de Alamo por el maravilloso servicio
Thank you for your fantastic feedback, Alfonso! We're thrilled to hear about your wonderful experience and that Emily made such a positive impression. Providing excellent service and quality vehicles is our priority. We look forward to welcoming you back for your next rental! - Isabella
Great car, great service. Only one issue…wiper blades needed replacing and the washer fluid was completely empty. I told the agent, Juan, upon my return and he took $25 off the bill for my inconvenience!
Thanks for your positive review, Michelle! We hope to see you again soon. - Isabella
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad to hear that your experience was hassle-free and that everything went as expected. Thank you for sharing your feedback, Pat. - Lisa