I was very satisfied with the whole rental experience. Customer service is so important and your associates were right on!
The pickup and return process was streamlined and very quick and easy. The rental rate was less expensive than Turo and all Alamo employees I dealt with were helpful and respectful from start to finish.
Alamo was the only company able to help me with a rental.
Please read what was written previously. I was thorough.
Excellent, friendly customer service, second to none.
Car was clean and ready. Friendly and helpful staff
Charlotte Airport Alamo team was fantastic! Very helpful
Excellent customer service. Didn't get the SUV that I was instructed to get from hubby. Instead got a beautiful 2025 Nissan which I feel in love with. However, I was instructed by hubby to take it back and get a SUV which I did. The agents were so helpful in trading out to a SUV. I didn't even have to go inside to the counter. Thanks Alamo for excellent customer service. I have been a faithful customer for many years and have not been disappointed even when it was my fault.
Patricia, thank you so much for sharing! We appreciate your loyalty and are so happy to hear you had a great experience again. Thanks! - Cathy
Clean car and very polite people,easy and fast service and hassle free in and out.
Great prices for a nice car rental, see less process
Have a great experience with Customer Service and he has a clean and Service will maintain. I would love to become a member.
The customer service at the Sanford airport location was amazing. I had to get a manager to get help with my son not having a credit card to rent the vehicle in his name since he would be driving. I wanted to pay for the rental but have him drive. I rented the Wagoneer for my son's wedding. The manager (I believe her name was Jessica) was extremely helpful. When I returned the vehicle she recognized me and came up to me and asked how the wedding was. This type of personal service is not typical and was extremely nice. I will definitely use this Alamo location again and recommend it to anyone who has rental car needs.
Wonderful experience from beginning to end. In fact, the best we've ever had in renting a car. So much of that was down to the incredibly knowledgeable, friendly, helpful employees we met during pickup and return. Special thank you to Herman and RJ! Y'all made our trip even better.
Love the online check-in process. That definitely made things very easy. Lot attendant gave us a free upgrade, which was very nice. Car return was also stress-free. Would definitely use again.
Thank you for providing a great car! I absolutely loved the U.S.-made GMC Denali Yukon. While the price was slightly higher than what I initially reserved, it was still worth it for the quality and experience
The pick up and drop off were both super smooth processes. The vehicle I was given was very well optioned and in excellent condition.
Friendly efficient staff. Clean vehicle, easy access to vehicle, simple returns. Highly recommend Alamo for car rentals.
Everyone involved in the process of getting my car rented was pleasant and professional first class staff 4sure
I've solely rented with Alamo for the last year and will continue to only rent with them! The employees at this location go above and beyond to help their customers. Thank you Akiem for all your help, especially during such a busy time of the year!
The quick, convenient rental and return process made my life easier. Most importantly, changing my rental term from three days to a week required nothing more than a simple phone call.
Thank you
Overview
Alamo has a rating of 4.6 stars from 182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention and customer service. Alamo ranks 9th among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jerome, thank you for your kind words. We're glad we could help you with your rental needs. - Lisa