Very well deserved 5 star. Easy to book and return.
Check in was quick and easy. The people were pleasant and helpful. The car was in great condition
The whole process was smooth from picking up car to dropping it off
Thanks for the fantastic review, Mike. We're thrilled to hear that you had a smooth experience from start to finish. - Lisa
Car ran well. Check in took almost an hour because the keys were not available. The return experience at Fort Walton airport went well.
I needed to rent a car on the spur of the moment due to a medical emergency in the family and Yolanda in the Huntsville airport, helped me out and was very pleasant and made the whole experience easy. She gave me a choice of two different vehicles and I really loved the Chevy Trax. The car was new, and clean, and I really enjoyed driving it. The return was easy and I did return it two days earlier than I thought I would need the car, and I wasn't charged for those extra two days which I was concerned about and happy that I wasn't charged.
As senior citizens I felt that it would have been great to have a few minutes of instruction on the vehicles amenities. We were placed in a 2025 vehicle which we really enjoyed and have no complaints but it took awhile to figure things out and I feel for safety issues it would have been very helpful.
Very easy to book, pickup and return. Staff very friendly and helpful. We were able to get car that would fit our family and car seat rental.
All excellent. Service was fast and efficient. Our car was fine and got excellent mileage. Check out went so quickly and we did not have to rush to get into the airport, which was super close!
Beautifully streamlined process of hands free pickup and return. Thankful for well equipped staff to aid the busy traveler
Quick, competent, and easy. Effortless check in and pick up, an easy return with professional personnel.
Jay - the manager on duty at CVG airport switched out my initial rental to provide me with a vehicle that was compatible with my phone connection - I was so grateful for his quick response to switch out my rental for one that would work for me!
Great experience from the counter person to actually getting the car. The car was clean, was full of gas. Overall, the experience was very good.
Great customer service! From the counter, to picking out a vehicle, to dropping off the vehicle. Couldn't ask for a better experience.
Good experience and good car at RSW, Fort Meyers. Employees were friendly and helpful in expediting the rental both going out and returning the car.
Thanks for the fantastic review, Frank. We're thrilled to hear you had a great experience with our team. We hope to see you again. - Lisa
The pickup and return process was streamlined and very quick and easy. The rental rate was less expensive than Turo and all Alamo employees I dealt with were helpful and respectful from start to finish.
I was very satisfied with the whole rental experience. Customer service is so important and your associates were right on!
The car was great and the staff were super friendly.
Hi Jodi, thank you for your fantastic review. We're thrilled to hear you enjoyed the car and our team's friendly service. Your satisfaction is our priority. - Lisa
Easy checking out and even easier on the return! Love the process! Coach B
Exceptional service, super friendly and in the middle of the night
Thank you, Ronnie, for your kind words. We're glad to hear you had a great experience. - Lisa
Excellent customer service. Didn't get the SUV that I was instructed to get from hubby. Instead got a beautiful 2025 Nissan which I feel in love with. However, I was instructed by hubby to take it back and get a SUV which I did. The agents were so helpful in trading out to a SUV. I didn't even have to go inside to the counter. Thanks Alamo for excellent customer service. I have been a faithful customer for many years and have not been disappointed even when it was my fault.
Patricia, thank you so much for sharing! We appreciate your loyalty and are so happy to hear you had a great experience again. Thanks! - Cathy
Overview
Alamo has a rating of 4.6 stars from 180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention and customer service. Alamo ranks 9th among Car Rental sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Evelyn, for your kind words. We’re glad to hear that your experience was smooth and that you enjoyed our service. We appreciate your feedback. - Lisa