Opodo

- Booked a flight via Opodo and short time before the flight, they notified me about the flight being cancelled. Interesting enough, the airline never cancelled the flight, probably Opodo just sold seats they did not have. I also had to book another flight on my own and having to do that just a few days before the flight date, I do not need to mention how expensive that was.
- 2 years later and NEVER received my money back, regardless of how many times I requested it. Time lost doing so should not even be mentioned as their customer service would never respond to your chat if you use "Refund" as a reason. If you use something else, they will say that you reached the wrong department and they will transfer you, and nobody will answer.
- Only once I managed to get an answer from them saying that I should request that from the airline and that being said, they will close the ticket because they consider it solved. Needless to say, airline's feedback was that if you booked via 3rd party, that party is the one that is in charge with paying you back the money.
- There are so many social media groups where people are complaining how they never got their money back that actually makes you wonder how is it that this company hasn't yet been closed by the authorities and the owners arrested. It is a very-very shady one.

If you are a traveler don't use opodo for anything. There is no way you can change or cancel your flight, they will steal money from your account pretending you subscribe to opodo prime.

Never, never, never make my mistake of booking with Opodo.

Long story short. My flight was cancelled in early May. I contacted the airline straight away and they confirmed that they were happy to issue a full refund instantly. They advised that they need Opodo to instruct them to refund me because I booked via Opodo.

Firstly, there is no way to contact Opodo on email or to raise a complaint(and don't fall for their feedback link - it does not let you submit a complain - instead it sends you to your booking).

Secondly, it takes over an hour to get through to Opodo on the phone. After several attempts, I managed to speak with their rep. They called the airline and confirmed the refund. They even sent me an email saying that the refund if confirmed and would be made within 90 days.

90 days passed. No refund. I called Opodo again. They told me this time that they cannot make a refund because this was not authorised by the airline. This is simply a lie because I know from the airline directly that they have authorised it(and because Opodo had confirmed that themselves via email).

I tried raising a complaint - not possible. I am now advised by their agent that my refund request is being raised to their"seniors". 95 days down the line, i'm still waiting...

Please, done make my mistake of trying to save 20 pounds by booking through Opodo. It costed me so much more in my time. Book directly with airlines.

I bought a ticket from Opodo for a family member that insisted because it was a bit cheaper than the company I normally buy of. After admitting to payment, there was suddenly added 200 % to the original price of the ticket.
I called to complain and fix the mistake, I waited a long time, and than was connected to a call center in India. A very friendly person, who very obbiously was trained in talking to people who want to complain, convinced me that there was really nothing that he could do for me. I can fullfil a claimform online, and on trustpilot and other review sites I can read that 0% of all people that complain, ever got their money back.
Right now I am afraid that they have put several reservations on my card and they will take even more money of my account, while I can do nothing to stop them. I don't understand how this 'company' is still in business, and no instance has been able to stop them. They have existed for many years, and tricked money out of all their costumers.

Forced to cancel return flights from Antigua to Tortola and back due to Hurricane Irma, I continue to suffer the worst ever experience of this kind at the hands of Opodo - over two months later! Despite numerous phone calls(often being cut-off) and e-mails, having to repeatedly re-explain the full details of my booking and cancellation reason etc, I seem to be no nearer receiving the promised refund. The call-centre staff are the most unhelpful, incompetent, inefficient, un-caring individuals that I have ever encountered in my many years or world travel. After eventually posting a negative review on Trust Pilot, I was immediately contacted by their 'Customer Service' department (!), which has turned out to be something of a misnomer in this case! Needless to say, the promised refund has still not materialised, despite their apparently best endeavours. As Opodo is registered in the UK, I am beginning to think this will end up in the Small Claims Court. My patience has long been exhausted and my sanity is at risk. This was my first experience of dealing with Opodo and it will definitely be my last. Deal with them at your peril.

You really should be able to make minus ratings for no good low-down organisations like Opodo.
I made a same day cancellation for AUD$2500 in May, it is now September and they haven't refunded my money.

They use every avoidance technique in the book including no enabling you to speak with customer services and sending do not respond emails when you complain via mail. They will take any complaints and just sit on them and on your money.

DO NOT Book with them just don't do it, book directly with an airline or search for a reputable Agent.

This company deserves to disappear off there face of the Earth, I AM BY NO MEANS THE ONLY ONE, YOU HAVE BEEN WARNED!

USELESS CUSTOMER SUPPORT. STRESSFULL EXPERIENCE!
I have bought 6 tickets from Alicante to Warsaw and made mistake in the date of flight (booked for June instead of July). I called them the same day with the request to change my booking with Wizz Air, which is normally should be with no additional charge and doesn't take a lot of time if you do it directly with the airline. Opodo agent told me that he had written request to the airline and I have to wait up to 72 hour for the outcome ( which I did not receive). Each time I called them each time I received the same answer(we made request, wait for 72 hours). It's been 11 days since I've been trying to resolve my issue with this company. I spent a lot of time hanging on my phone, it took me a lot of nerves to hear the same answer again and again with no outcome for such a simple request. This stressful experience is still going on. I am not sure if they will change the booking, if I can save my money, I can't plan my journey. And yes, I also have prime membership which is completely useless in terms of customer support. It's definitely better to book directly with the airline and avoid such a service.

If I could give minus numbers I would. PLEASE PLEASE AVOID THIS BOOKING AGENT. It is just not worth the money. I booked a flight that was cancelled and 8 months on I am still waiting for the refund. I even contacted the airline who told me they had refunded opodo but opodo still insist they don't have the money and are refusing to pay it back.
I just don't know what to do, please do not use these people they are rip off merchants and frauds, avoid like the plague.

AVOID-SCAM ARTISTS
Told us flights were cancelled, we opted refund instead of alternative flights and made different travel plans.
Said our refund was in process - Got an email from Airline for the supposed cancelled flight! They said Opodo requested new flights for us a week later despite NO CONSENT FROM US AND AFTER WE ALREADY REQUESTED REFUND OPTION.
Called them over 2 hours, very rude staff cut the phone off me and told me because they reinstated, no refund will be given! Reported to my bank and Travel Ombudsman for support otherwise 2K loss! UNBELIEVABLE

I booked flights and transfers through Opodo for a skiing holiday. The transfer to the airport was also booked through their website but I then discovered that it was their their agents Mozio who handle transfers. How did I discover this? Well, Mozio mistakenly cancelled one of the transfers and then tried to cancel the 2nd all without my knowledge or consent. Mozio hid behind the "computer says no" tactic, refusing to accept liability for their error and only offered a coupon for the original cost of the transfers which in the meantime had risen to twice the original booking price. Opodo would not assist- in fact they are similarly very difficult (and costly) to contact- and stated that I would have to deal with Mozio. Mozio did the same. This effectively cost me nearly £300 and they still refuse to to refund me the cash- insisting that the voucher must be used even though it was their error that led to the transfer being cancelled.
Appalling "service"- incredibly frustrating and stressful to try to get someone to talk to or to respond to emails- I will never book through this company ever again and would suggest that you look at their customer contact page - note £6 for just connecting you to an agent- and I was cut off thereby incurring a £6 charge for nothing. I have almost given up on recovering the £300. But maybe that is what they want me to do?

Please avoid this unprofessional company rude staff they cancelled my flight and holding my money since 4 months when I phone them they put me on hold please avoid

The worst experience ever in my life to have a ticket and I travel from 5 years in a row
PLEASE AVOID THIS COMPANY
I booked a simple domestic flight last minute they took the money right away (overcharged) and after more than 24hours still pending. The day is very close. I contacted the company only way for foreigners to speak with them Is messanger chat they keep repeating me that in few hours I'll have my ticket they said"We will do the validation on the cards just to make sure that transaction is safe and secure.So its take some time to conform the booking" but THEY TOOK MY MONEY ALREADY!
I must confirm other steps fast after the arrival I already gave the flight number to pick up and I also will be charged if I'm not on that flight. And I can't cause they don't give me my ticket. I can't also stay at wifi all time I'm travelling and moving.
WE PAY FOR A SERVICE NOT TO STRESS OUT SHOULD BE IMPECCABLE.
This is the worst experience ever with flight companies.

Just booked a return flight to the Greek islands and found that as they were different airlines Thompson and Thomas Cook I have to pay for 20kg of baggage once to go out and once to come back it cost me over £30 per person going out, but didn't see the option for the return flight, then on the booking confirmation it says return flight zero allowance, so phoned Opedo to clarify if I had to pay for the return flight and was told it would be £55 per person plus and extra £10 pp to change it! £195 for three bags one way seemed extortionate, luckily as they couldn't book it, I went to the Thomas Cook website and booked it for £25 per person £75 vs £195 the difference I feel is bordering on criminal. I feel conned by opodo.

Horrible, horrible company
Extremely bad service
They are incompetent and their website gives misleading information
The employees give misleading information - they do not care about the client - each time you contact them they reply using a template email without even reading what clients ask them
They lied to me - they told me i would not get charged but i did.
They do not let clients make complaints - their website doesnt work
NEVER USE OPODO EVER
STAY AWAY AT ALL COST"

I purchased a round trip flight several weeks ago and paid extra for flexible tickets. If you want to re-book your flight time with Opodo, be aware that you will only be able to do so through calling their customer service number. This is because they have completely outsourced their customer service to untrained, incompetent people who will lie, cheat, and do everything in their power to NOT GIVE YOU WHAT YOU PAID FOR. I have attempted to re-book my flight for 8 times now, over the course of 2 weeks. Each time has TAKEN OVER 30 MINUTES OF LONG-DISTANCE CALLING. Each time they have charge my card and EACH TIME the flight booking has NOT gone through. By the 8th time, I insisted on speaking with a manager and supervisor and they have put me on hold for over an hour. NEVER trust this company again and I will continue to share negative reviews all over internet platforms until they resolve this issue. Customer negligence in digital travel agencies is COMPLETELY UNACCEPTABLE.

2020 was a difficult year - I get that. I also get that we need to be more tolerant when dealing with the travel industry - but despite all of that I can think of very few positives from my dealings with Opodo.
Our flights were cancelled by the airline, it happens - but I had to make so many calls before I finally spoke to someone that actually did anything... despite so many promises.
When we did finally get a refund we only received the cost that Opodo had paid the airline (and eventually our insurance). They refused to refund anything else saying that they were on-line services and were not refundable... We were prepared to accept that some admin costs might not be refunded, but included amongst the various on-line services they refused to refund was the cost for our baggage to go on the flight that never happened!
We have finally given up chasing them as the stress/hassle is not worth it - so have written this off and moved on.
One things for sure, Opodo will never darken our door again - There are so many more companies deserving of everyone's business