Tao S.

I purchased a round trip flight several weeks ago and paid extra for flexible tickets. If you want to re-book your flight time with Opodo, be aware that you will only be able to do so through calling their customer service number. This is because they have completely outsourced their customer service to untrained, incompetent people who will lie, cheat, and do everything in their power to NOT GIVE YOU WHAT YOU PAID FOR. I have attempted to re-book my flight for 8 times now, over the course of 2 weeks. Each time has TAKEN OVER 30 MINUTES OF LONG-DISTANCE CALLING. Each time they have charge my card and EACH TIME the flight booking has NOT gone through. By the 8th time, I insisted on speaking with a manager and supervisor and they have put me on hold for over an hour. NEVER trust this company again and I will continue to share negative reviews all over internet platforms until they resolve this issue. Customer negligence in digital travel agencies is COMPLETELY UNACCEPTABLE.