Online Fabric StoreReviews 328

I ordered fabric, but I did not receive it. I called the company twice and left messages to which I got no response. I tried to Chat with them, and I got an automated response. I finally had to spend time researching their physical address. I was able to finally talk with someone there, and she confirmed that I did place an order but that the material was not available. Why did they have it listed as available? Why did they not let me know? Don't order from this company.

For the second time, I'm totally disappointed in onlinefabricstore.net. When my fabric wasn't shipped after 2 weeks, I called customer service. After 20 minutes on hold I was told it was due in their warehouse in "early October" (this was Oct. 5th). Today (Oct. 11th), after a 1 hour wait on their "live chat", I was told the fabric still wasn't in. No apologies for the long wait, no explanation for not contacting me that the fabric was not in stock. When I told the agent they just lost a customer, she didn't care and just gave me a cancellation code for my order. Really disappointing!

The customer service is the WORST of any company I have ever dealt with. I ordered with Online Fabric 6 weeks ahead of when I needed the items for my son's rehearsal dinner. 4 1/2 weeks later I received a notification that it had just been shipped and wouldn't arrive until two days AFTER I needed it for my son's rehearsal dinner. (And then, it didn't actually arrive until 5 days after!). When I received the notification that the shipment wouldn't be here in time for the rehearsal dinner decorations, I had to PAY to have a second shipment of the same items sent via two day mail. UNBELIEVABLE. So I've paid original shipping costs, expedited shipping costs, and since I received the original order LATE, and want to send it back (I haven't even opened the package) Online Fabric expects me to pay RETURN SHIPPING COSTS! I just wish I could write a review and post it on their website that tells customers the TRUE story about Onlinefabricstore.net company and its deplorable customer service.

Be warned that your fabric could arrive anywhere from 7 days to 3 weeks. They do not send a notification if an item in your order is on backorder and they will hold your order until all items are back in stock and that could take 2+ weeks. Once you come to the realization that you haven't received your order or any confirmation so much time will have passed.
So if you need your fabric for a deadline DO NOT ORDER from onlinefabricstore.net.

I've had 2 instances where they did not notify me of a backorder item and this last time just made them lose my business for good.

I placed a large order on a Thursday for overnight delivery (expecting it to arrive at least by Saturday). Did not even receive a confirmation email.
I kept checking my email and my account for tracking info- nothing. I called on Friday afternoon to check tracking. They then told me an item was on backorder and my order would be sent out once all items were in stock- unacceptable. I paid for rush and wasn't notified that my order would not be expedited. After complaining to them they agree to fulfill the order immediately and ship that moment. They were able to substitute a more expensive fabric for the backorder item without charge.

I receive a phone call 10 minutes later from a confused employee about the swap. We resolved everything and she promised my order would be shipped that evening. It's now Saturday and I still haven't received ANY notifications let alone tracking and no information is available on my account. So I just have to wait and see if the fabric will arrive on time. If it does not I will certainly be demanding a refund for the extra shipping I paid for.

I ordered a number of items and when I finally received my package (it wasn't even shipped until 6 days after I ordered it) there were four items missing. No invoice included, no paperwork of any kind, nothing to explain where the missing items were. I got on their "online chat" and asked a "customer service" employee who apparently couldn't even write English properly enough to explain this situation... she fumbled around for a bit then finally stated "those items backordered for a month"... I asked WHY I hadn't received ANY notification of any backorder... her response was "sorry you not get one"... I then requested that some kind of confirmation of the backorder be sent to me, and she abruptly quit the chat and closed it without responding! FIVE further emails I sent to their customer service dept. after that went unanswered. In my book that is abominable customer service and more than enough reason to NEVER shop here again. You'd think with all this multitude of negative reviews/customer experiences they would DO SOMETHING ABOUT THEIR HORRIBLE CUSTOMER SERVICE... but obviously they don't care! Avoid this place like the plague, they don't deserve your business!

I placed an order for 4-6 yards of 3 different colors of Chiffon last Saturday. I wish I would've read recent reviews. I have ordered once before but I never received a tracking number, and it was 10 yards of fabric. It arrived during December when I wasn't at home.
Customer was nice the first time I contacted them, Tuesday, but they told me it was in back order and should be in this week. I said okay,
Friday I contacted them again, asking why it hadn't shipped yet. Letting them know it had almost been a week and I did need it by next Wednesday and I don't have the money for expedited shipping. Eventually I request to cancel my order, and she says it can still come in today. So I agree to way.
The fabric didn't get in stock and it is now exactly a week since I placed my order, and their customer service isn't open on the weekends.

I go and try to cancel my order there is no option to do this that I can see. So I'm stuck with them and we'll see how long it takes them to ship this fabric out. I will update this if it ever arrives, but it most definitely won't be on time.

Placed an order in June for a yard of fabric. It was put on backorder 4 times within 6 weeks. I was told again and again that the date was pushed back. I asked for a refund of shipping for the inconvenience, as I was never told my order was placed on backorder in the first place. Jennifer F. Was completely rude and said her manager was not in that day and they don't refund shipping for back ordered items. I wanted the refund specifically for the inconvenience of POOR CUSTOMER SERVICE! As soon as they told my mid-august for the back order date, I canceled my order. Terrible customer service. I will never do business with this place again. What a joke.

Lynette C. I ordered BURLAP RUNNER from them and they sent me a pulleys. Called them about the wrong item that they sent. And told them that i need my item by the 15th of the month. They told me they will look into it. 2 days past no calls and email. Called them back and they told me they're still investigating where the item went. In short i did not receive my order at all. I should have read the reviews before ordering. Worst customer service too!

I paid for overnight shipping for fabric that I needed the next day for a big project. They took 2 days and charged me $200 for overnight shipping, even though it was their fault - when I called to ask if I could pay for 2-day shipping instead, the woman on the phone belittled me and called me "sweetie", said she'd "break it down for me slowly" - I have never been treated so poorly by a company that was in the wrong! I will never ever ever order from them again.

Their website clearly states under FAQ about shipping and processing, that all orders are processed in 24-48 hours and ships in 5-7 business days. After weeks of waiting, and multiple emails that went to customer service that they didn't respond to, they said items were back ordered, even though they were listed as in stock on order date. Just a mess. Customer service awful. Items still haven't arrived. Just bought fabric somewhere else and completed project a week ago, and still haven't received all of order.

I ordered some cotton webbing from them and got an order confirmation right away. After 9 days, I still had not received any shipping notification or tracking info so I called to see what was going on. They said that the webbing was backordered and wouldn't ship out for at least another week! I run a small business and I really needed that webbing quick. If I had known that it wouldn't ship for two and a half weeks after ordering, I never would have ordered from them. They should have sent a notification or email saying that the item I wanted was backordered. When I asked if they could expedite the shipping when they got the webbing, they were unhelpful and said that it would be expensive and I would have to pay for it. I'll never order from them again.

As a designer, I need fabric fast and at a reasonable price so I decided to use this store because they were they only store that had white poly cotton percale - ordered May 6 and still have not heard from them - no tracking number, no emails. Sent 3 emails, tried to post on their facebook page but it was blocked, sent a facebook message, then finally another email to cancel order. Purchased 8 yards ($54) found poly cotton flat sheets (11 yards) for $20 less free shipping and 2 day shipping (think you all know who that is) I have never dealt with such a disgraceful company! One review said something about dropshipping - this makes sense as to why they don't have the fabric - those pictures of the warehouse full of fabric is a crock - their business is most likely their kitchen table - when you order they go online looking for the fabric, order it (most likely from overseas) and it should be shipped directly to you from the place they ordered from and of course, they doubled or tripled the price! Like everyone else, I should have read the reviews - can bet I will read reviews from now on!

I should have read the reviews before ordering. I should also feel suspicious when they said the order would be processed in 1-2 business day but they don't promise. The fabric I ordered is supposed to arrive by now, but the truth is it hasn't even been shipped. I ordered many things from Amazon, Home Depot and Joann in the exact same day, and even the things they said were not in stock, arrived. This will be the first and the last time I ever purchase from this store.

Horrible experience! Made an order, business days later called to let them know I had not received any tracking info. Were willing to send it 3 days shipping at that point, when UPS ground would take 2. Told me they had sent a backorder notification that i had not received (not spam either), and when I asked when exactly, employee had to go ask. Clearly no record of email sent on my order or account. When I cancelled the order she offered a cancellation number and when I asked for a confirmation email, she told me she would go out of her way to email me the number. Fishy that a cancellation email is not automatic. Will not order from them again

Horrible customer service with no product. Placed an order waited and waited product did not ship. Emailed no response on order status. Did online chat 35 min wait then I received an automated message for me to email them. I then called on hold 45 mins. I gave the lady my order number she stated all backed ordered. I never received any notification at all seems like this is the norm for this US based company based on reviews. I cancelled my order she said I would get a cancellation email I have not received however i asked for the cancelation confirmation number not sure if it is real or not! I am still waiting on return of the funds to my card. If not credited in 2 more days I am going to dispute with my card. Do not do business with them they really should not have a business license. As a corporate accountant its almost as if they are floating funds taking payment with no product. Months go by and still no product. Their website shows all product available. I will be following up with that states auditors officer this company.