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T N.

Contributor Level

Total Points
83

1 Review by T

  • Online Fabric Store

9/22/18

Be warned that your fabric could arrive anywhere from 7 days to 3 weeks. They do not send a notification if an item in your order is on backorder and they will hold your order until all items are back in stock and that could take 2+ weeks. Once you come to the realization that you haven't received your order or any confirmation so much time will have passed.
So if you need your fabric for a deadline DO NOT ORDER from onlinefabricstore.net.

I've had 2 instances where they did not notify me of a backorder item and this last time just made them lose my business for good.

I placed a large order on a Thursday for overnight delivery (expecting it to arrive at least by Saturday). Did not even receive a confirmation email.
I kept checking my email and my account for tracking info- nothing. I called on Friday afternoon to check tracking. They then told me an item was on backorder and my order would be sent out once all items were in stock- unacceptable. I paid for rush and wasn't notified that my order would not be expedited. After complaining to them they agree to fulfill the order immediately and ship that moment. They were able to substitute a more expensive fabric for the backorder item without charge.

I receive a phone call 10 minutes later from a confused employee about the swap. We resolved everything and she promised my order would be shipped that evening. It's now Saturday and I still haven't received ANY notifications let alone tracking and no information is available on my account. So I just have to wait and see if the fabric will arrive on time. If it does not I will certainly be demanding a refund for the extra shipping I paid for.

T Has Earned 3 Votes

T N.'s review of Online Fabric Store earned 3 Very Helpful votes

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