Online Fabric Store

Ordered fabric and 8 weeks later still no fabric. Just an email every 2 weeks that the fabric is out of stock. If you have a deadline on a project don't shop here. The online store doesn't have live stock updates. So it's very likely you'll buy something out of stock. Thanks to them I lost a contract and when called to tell them what happened and that I'd like to cancel the order they didn't even apologize or try to fix it somehow.

This is not a reputable business. I received defective merchandise and was told there will not be a refund but instead wanted to sell me something else in it place. Pay attention to the bad reviews. That tells it all.

Do not buy from them! Bad quality and bad customer service. I bought 10 yards of 63" wide muslin. After washing it, I found 14 dark brown stains that I know did not come from my washer. I asked for just a 25% refund since I could use most of it. Denied because I washed it before finding the stains on almost 23,000 square inches of fabric. Never buying from them again.

Their website states ground shipping is 3-5 days with 1-3 days processing time. It's been 16 days since I placed my order and it hasn't shipped yet. I told them to cancel the order and refund my money. All of a sudden they can ship my order now. I told them no - refund my money. We'll see what happens next. I would not trust them.

We ordered three down pillow inserts and got feathers only. We were on the insert pillow site, measured our pillow covers, put in all the info, and somehow got just feathers.
They would not talk to the owner nor disclose who the owners are. We paid $100 to ship the feathers back. We have ordered from them before and we were treated like they dont care if they have our business anymore. Dont buy from them. They cant get out if their box to help. Incompetent. May be dishonest as well.

I placed an order July 1st and did not receive it until mid-October. Shortly after placing the order, I received a message that one of the items I purchased was on backorder and the entire order would ship when it was restocked in a week or so. This happened again, then again, and so on. I would receive a notification that an item was out of stock with an estimated restock date, then a similar message that a different item was out of stock and so on. I emailed customer service in September requesting that the items that were in stock be shipped, and the rest at a later date. I was assured that they would be sent that day or the next. Over a month went by before I received half of my order. Another few weeks passed before I received the final piece. It was rolled into a ball and shoved into a shipping bag with no packing slip. The fabrics themselves are alright, but not nearly worth the four months it took to receive anything.

I shopped a few years ago from this online fabric store and had no problems. Fabrics came as described and shipping to Australia was reasonable. If they were like that this time I would give them 5 stars!
I tried to place an order a few weeks ago for 4 yards of fabric and the shipping calculator said I would pay $285 USD for shipping to Australia! The fabric only came to $34 USD! I queried this with them and they said they checked their online shop shipping calculator and that this is what it would be! This is daylight robbery! Anyone who does any international shipping from USA to Australia knows that the shipping cost is nothing like this for a fairly small parcel! I checked the USPS.com site myself! Not sure how they ship it but it shouldn't cost this much! I did not go ahead with my order.

I ordered 4 fabrics. 2 arrived - weeks later than the estimated shipping date. The other two never arrived. The two that arrived looked vastly different from the images posted on the site. One was supposed to be green and it was a very true deep blue. The second was supposed to be a small block print and it arrived and was a huge block print. The relative size of the pictures online was completely inaccurate. The customer service team refused to authorize return of the fabrics. This whole business operation is shoddy -- beware!

I ordered Fabric sept 24, heard nothing for a week, submitted a ticket that was never responded. When I called and talked to someone Oct 5, he said it was backordered til Oct 24. No notification and no response to my support ticket. I imagine the whole thing was a scam and the fabric wasn't going to come. We'll see if I get refunded or not.

15 days in and i had not received a shipping notification. When i reached out to them for a status update, they did not respond. Unfortunately the fabric was not going to arrive in time for my husband's bday. A day later i asked them to cancel, which they did so quickly. No apology, no acknowledgement from their side for the delay, they just cancelled as if my order wasn't important to them. I will not be supporting them in any way again.

Steer clear of this company. I ordered fabric I needed for a project and they emailed me 6 days later to let me know it was on backorder. Poor customer service and I would rather order from a more reputable company and know I will be receiving my fabric within 6 days.

I order two day delivery servicing, needing for samples I ordered to get here quick so I could placed the order if the color was correct. I placed and paid for the order on the 15th of May. I called customer service that Wednesday thinking the samples would be here. She tells me the order. Was filled on the 16th of May and it should arrived Thursday. Thursday came and left and now it's Friday and I still don't have the samples. Call customers service and the representative said it should be here by 8 p.m. today, Friday! They have just lost a future customer!

My order was probably worth less than most other purchases made on the site, but eventually everything arrived exactly as promised, in one box, and in decent time considering the current circumstances and warnings from the site that delays were likely. The only thing is that after about four or five weeks there was still no shipping confirmation, and I started to get worried. However, when I emailed customer service that I would like to cancel my order they did respond within one business day and sent me my tracking number so I could start following the progress of my package. I have experienced similar shipping delays with art supplies and craft stores online. I feel like the current pandemic is hitting these kinds of stores extra hard and online sales might be way different for them in comparison to fashion stores and thrifting sites.