Ordered Mid-August and checked in every week to get a tracking number. After 3 inquiries they now say it is back ordered and will arrive Mid-September. This is unacceptable. Crappy service. No product. But of course, they took my money same day as the order.

I do not recommend anyone to buy online at this business, I ordered a product with them two weeks ago and nobody gives me information about my order, when you call customer service they leave you waiting for a long time and then they hang up, no longer i don't want nothing from them just my refund

I placed an order with them online in March. They refused to answer my many emails and I spent many lunch hours on hold to get no answer. They just sent this:
OnlineFabricStore
Dear xxxxx xxxxxx,
Thank you for your order #xxxxx2. Due to the ongoing pandemic, we are unable to fulfil your order at this time. Unfortunately, this order has been cancelled.
We apologize for any inconvenience this cancellation may cause.
4 months to say that? Seriously?
$@*%$!
If there is any doubt I will share my email from them.

After waiting 17 days for my fabric and trying to reach them through emails with no responses and many phone calls and being put on hold for long periods of time with no response. I finally connected with them on Facebook messenger. They said my fabric was on back order and had no idea when it would come in. This is unacceptable they should have notified me right away. I told them to refund me and I purchased somewhere else. This is no way to run a business, stay away from this place.

I've been waiting over 8 months for mine. Numerous emails and phone calls... no response. They sent the wrong product and cannot figure out what I am talking about. It is like English is a foreign language to whoever they have doing customer service. I am giving it up as a loss and lesson learned.

Purchased more than months ago and haven't got my package yet.
Can't even track my package because it saids currently the store is not available...
How is that even possible.
Customer service is useless.
There just asking me same question over and over again. Feel like it's just a automatic reply.
This is a fraud company.
Please don't buy it.
I really regret my stupit purchase.

I placed an order on 3/31 and have received nothing as of 4/28. I've reached out several times via email and over a dozen times on the phone, they haven't responded. My money has been on hold, "processing" making it unable to dispute the charge with the bank. This is very frustrating especially since I ordered the supplies to make masks/PPE to donate to health care workers. I won't shop here again and would strongly recommend avoiding OnlineFabricStore.net.

At this stage in the pandemic, it's really not an excuse for the type of things going on with the order I placed with this shop. Placed an order 11 days ago. The payment never even showed as pending. What I was ordering was out of stock everywhere but here and has since come back in stock elsewhere. The phone lines are completely tied up- I expect waits in excess of an hour if I were calling the post office or a government agency right now, not a retail website. Edit: After posting this review, I got a response to my e-mail requesting an order cancellation, which was granted, so I'm adding a star.

My order was probably worth less than most other purchases made on the site, but eventually everything arrived exactly as promised, in one box, and in decent time considering the current circumstances and warnings from the site that delays were likely. The only thing is that after about four or five weeks there was still no shipping confirmation, and I started to get worried. However, when I emailed customer service that I would like to cancel my order they did respond within one business day and sent me my tracking number so I could start following the progress of my package. I have experienced similar shipping delays with art supplies and craft stores online. I feel like the current pandemic is hitting these kinds of stores extra hard and online sales might be way different for them in comparison to fashion stores and thrifting sites.

OFS used to have the best feather/down pillow inserts with the best pricing! What happened? I stopped ordering from them two years ago for my pillow store because the quality and price point were just not worth it. Unfortunately, they are the only supplier of 14" pillow forms and went ahead and ordered from them. Big mistake! There are back orders in top of the back orders. Ok, fine. I can deal with that. But, c'mon customer service rep... do you have to be so rude and condescending? This is no way to retain/gain customers.

I ordered my fabric on 4/24/20 and received and email with order confirmation and that's it. Nothing since. I've emailed twice and now on the phone for over 30 minutes and can't get anyone to answer emails or my call. Status of order shows it's still not shipped. The world is coming back into order so this should NOT be such a back up for fabric or customer service. I'm appalled at their customer service. Especially during this time. I have no idea how to get my money back either. Terrible company and I'll make sure every review site knows it.

First time customer... Ordered my lining fabric and a few other supplies only 4 days ago, and delivered today! My order was complete, the prices are very good (comparable to my "wholesale pricing" on the same liner fabric, as I paid years ago.), and delivery fast! My one and only reason for 4star, rather than 5star... The Tracking was not available, which made me a little nervous thinking it might be a scam... Would love to receive a notice of shipment! Otherwise... 'Definitely my new vendor of choice! I will use again, no doubt! :)

I placed an order on 6/22. It is 8/9 and I haven't received any updates, and despite contacting them 3 times so far, no one has reached out to me to answer me back. They took the money from my account the day I ordered, but I have not received anything. If you're going to take this long, at least have your customer service up and running. If you're backed up for months, you should have an estimated processing time posted somewhere on your site!

I ordered some lining fabric six weeks ago because it was a good price. What a huge mistake! I should have just spent a little more locally and I would have been done with the project weeks ago. As it is, I'm STILL waiting for the fabric to arrive, and I only get an auto-reply to my email inquiries saying they'll get back to me soon. Their idea of "soon" does not align with Webster's dictionary's definition. Nor mine. This is ridiculous.

Ordered 27 yards of curtain fabric Nov. 6 and paid extra to get it 2 days earlier than free shipping option. It was supposed to arrive in 3-5 business days, but it is now Nov. 15 and it still hasn't arrived. I have called 5 times and emailed at least that many. No replies to emails, except to say my "request has already been handled over phone and is being closed out." Each phone call, I heard a different story about the fabric and why it hadn't shipped. They charged my credit card Yesterday and said it shipped UPS 2 day today. I was just sent a tracking number and it shows that fabric shipped and is scheduled to arrive Tuesday. It was extremely difficult to get reliable information from this (Massachusetts based) company, but hopefully the fabric will be worth the delays. Prices and selection are decent, especially if you're buying a lot of fabric. If you have plenty of time to wait for fabric, you might take a chance on them, but, if not, read the reviews and Consider going somewhere else. I wish I had read them before this purchase!

Just got my order after waiting two months to the day! I tried contacting customer service about five or six times just to get an order status. Either I was on hold for over an hour with no luck (just ended up hanging up) or they changed the status of my online service request to 'resolved' even though I never heard from anyone. Now that I finally got my order, there's two items missing. I contacted customer service again, but something tells me I'm not going to hear back from them.

They were taking orders during April that they knew they couldn't fill and instead of being honest about their available inventory they just let people sit and wait. After two weeks of nothing, I cancelled my orders only to have them ship it anyway 6 weeks later. I've sent a dozen emails and called customer service to return the fabric and get my money back and they don't even respond. There is special place in hell for scam artists like online fabric store that profited off a crisis.

Don't listen to the poor reviews and give this company a chance. I actually cancelled an order when I read some of the reviews only to later learn that this company is 100% responsive, what a mistake! As it turns out, I did end up getting some fabric which was received promptly and beautiful. The material is gorgeous and will be used for decorative pillows, dandelion-yellow. Don't let Covid ruin them.

I had a very large order with them received two shipments and am still trying to get two items missing from the order. I have called and left messages, i have emailed several times with no response. It has been close to a month and still no word on my missing items! Their service sucks! I will be looking elsewhere for my products in the future! They continue to use COVID as an excuse but online orders should still have been processed even during the worst of it!

I have the same experience as everyone else here. Ordered fabric in the beginning of May. It is now the middle of June and no shipping emails and zero communication from this store. I have sent 3 emails with no response from customer service. I have called daily for a week and waited for over an hour on the phone and no one will pick up the call. They have taken my money and disappeared. Do not order form this store!

Read the reviews "Before" you purchase from this company. The only people they are keeping in business is the BBB. Just like everyone else, I have tried everything in the book with no response. I'm going on 4 months, and I still haven't received my order. Do a little bit of research, there are plenty of companies that will give you the Customer Service we all deserve. How they can stay in business is beyond me.

10 days after the order was placed zero communication, order hasn't shipped, no tracking. I get that we're heading into a holiday, but it's 2020; we have the technology to at least communicate what's happening with an order. I wonder what percentage of orders placed ever actually reach their destination. Shop elsewhere, there's no guarantee you'll ever get your fabric from this company.

Their website states ground shipping is 3-5 days with 1-3 days processing time. It's been 16 days since I placed my order and it hasn't shipped yet. I told them to cancel the order and refund my money. All of a sudden they can ship my order now. I told them no - refund my money. We'll see what happens next. I would not trust them.