Online Fabric Store

My order was probably worth less than most other purchases made on the site, but eventually everything arrived exactly as promised, in one box, and in decent time considering the current circumstances and warnings from the site that delays were likely. The only thing is that after about four or five weeks there was still no shipping confirmation, and I started to get worried. However, when I emailed customer service that I would like to cancel my order they did respond within one business day and sent me my tracking number so I could start following the progress of my package. I have experienced similar shipping delays with art supplies and craft stores online. I feel like the current pandemic is hitting these kinds of stores extra hard and online sales might be way different for them in comparison to fashion stores and thrifting sites.

First time customer... Ordered my lining fabric and a few other supplies only 4 days ago, and delivered today! My order was complete, the prices are very good (comparable to my "wholesale pricing" on the same liner fabric, as I paid years ago.), and delivery fast! My one and only reason for 4star, rather than 5star... The Tracking was not available, which made me a little nervous thinking it might be a scam... Would love to receive a notice of shipment! Otherwise... 'Definitely my new vendor of choice! I will use again, no doubt! :)

I cant get a straight answer. They are rude and unhelpful! I will never buy from them again.
Do yourselves a favor and dont fall for their slightly lower price. Ordered early December still haven't received fabrics they said would be available first week in January! Now they say end of month
Lots of BS!

I placed an order on 3/31 and have received nothing as of 4/28. I've reached out several times via email and over a dozen times on the phone, they haven't responded. My money has been on hold, "processing" making it unable to dispute the charge with the bank. This is very frustrating especially since I ordered the supplies to make masks/PPE to donate to health care workers. I won't shop here again and would strongly recommend avoiding OnlineFabricStore.net.

Not only did I get my fabric within a week of ordering it, but they let me know when it shipped. I got my fabric (10 yards) for about 80% off what the fabric store wanted. I read the reviews before I bought, but decided to try this site anyway since the savings were quite substantial, and I'm glad I did. Granted, they don't give you tracking numbers, but that's OK. I did call them once to ask a question and after waiting on hold a few minutes, someone was available to answer my questions.
Too often do people post only negative reviews. I wanted to share my good experience to show that this company isn't all bad.

Online Fabrics is the worst online dealings that I have ever had. They are knowingly taking orders that they know they cannot fulfill. I spent my money with them, hoping to find some quality fabric to make product to sell during these uncertain times. The country is opening back up now and it seems the only one on this page who has made any money is Online Fabric... and they got it without delivering on their promises. I am hurt and not sure what to do, they won't even return an email message, not to mention your money. They need to know that The world is only a few keystroke away from letting everybody know how they do business... Social Media Loves a good story and Hates to see people get abused. It could go viral.

I have now been waiting 6 weeks for my fabric. I have emailed, I have called - ZERO response. Calls are nothing but terminal holds with no opportunity to leave a message or to receive a call-back. Last time I hung up after 20 minutes on hold. Emails just go unanswered. I FINALLY received an email yesterday with a UPS tracking number, stating my order was shipped. Not according to the tracking number - the only thing that's happened so far is that a label has been generated. I have saved all correspondence & my next step is to ask my bank to reverse the charge on my credit card. This outfit is the worst it can be.

At this stage in the pandemic, it's really not an excuse for the type of things going on with the order I placed with this shop. Placed an order 11 days ago. The payment never even showed as pending. What I was ordering was out of stock everywhere but here and has since come back in stock elsewhere. The phone lines are completely tied up- I expect waits in excess of an hour if I were calling the post office or a government agency right now, not a retail website. Edit: After posting this review, I got a response to my e-mail requesting an order cancellation, which was granted, so I'm adding a star.

I ordered my fabric on 4/24/20 and received and email with order confirmation and that's it. Nothing since. I've emailed twice and now on the phone for over 30 minutes and can't get anyone to answer emails or my call. Status of order shows it's still not shipped. The world is coming back into order so this should NOT be such a back up for fabric or customer service. I'm appalled at their customer service. Especially during this time. I have no idea how to get my money back either. Terrible company and I'll make sure every review site knows it.

OFS used to have the best feather/down pillow inserts with the best pricing! What happened? I stopped ordering from them two years ago for my pillow store because the quality and price point were just not worth it. Unfortunately, they are the only supplier of 14" pillow forms and went ahead and ordered from them. Big mistake! There are back orders in top of the back orders. Ok, fine. I can deal with that. But, c'mon customer service rep... do you have to be so rude and condescending? This is no way to retain/gain customers.

I placed an order on 6/22. It is 8/9 and I haven't received any updates, and despite contacting them 3 times so far, no one has reached out to me to answer me back. They took the money from my account the day I ordered, but I have not received anything. If you're going to take this long, at least have your customer service up and running. If you're backed up for months, you should have an estimated processing time posted somewhere on your site!

I have had great luck with this company! Both their products and there customer service were fantastic. I recently purchased 25 yds of fabric to make drapes. They are now hanging in my family room and look gorgeous! Just ordered 3 more yds to make a matching roman shade. The price of the fabric was 1/3 what my interior designer wanted to charge me and the quality of the fabric was much better than the sample her supplier sent for approval. I will always go to onlinefabricstore. Net prior to paying the crazy interior designer prices!

I ordered some lining fabric six weeks ago because it was a good price. What a huge mistake! I should have just spent a little more locally and I would have been done with the project weeks ago. As it is, I'm STILL waiting for the fabric to arrive, and I only get an auto-reply to my email inquiries saying they'll get back to me soon. Their idea of "soon" does not align with Webster's dictionary's definition. Nor mine. This is ridiculous.

Having ordered my fabric (value of around £70) and noticing the money had been taken from my account within hours, I assumed I'd get my order delivered speedily but no! Three weeks later and with NO communication whatsoever I emailed them. NO response! The following day I emailed them again. I got a voicemail telling me that DPD had lost my package and so I asked for the tracking number to chase it up myself... strange that because the very next day, without any tracking number my parcel arrived! Avoid this company please!