CJ W.

My order was probably worth less than most other purchases made on the site, but eventually everything arrived exactly as promised, in one box, and in decent time considering the current circumstances and warnings from the site that delays were likely. The only thing is that after about four or five weeks there was still no shipping confirmation, and I started to get worried. However, when I emailed customer service that I would like to cancel my order they did respond within one business day and sent me my tracking number so I could start following the progress of my package. I have experienced similar shipping delays with art supplies and craft stores online. I feel like the current pandemic is hitting these kinds of stores extra hard and online sales might be way different for them in comparison to fashion stores and thrifting sites.