We ordered three down pillow inserts and got feathers only. We were on the insert pillow site, measured our pillow covers, put in all the info, and somehow got just feathers.
They would not talk to the owner nor disclose who the owners are. We paid $100 to ship the feathers back. We have ordered from them before and we were treated like they dont care if they have our business anymore. Dont buy from them. They cant get out if their box to help. Incompetent. May be dishonest as well.