Online Fabric StoreReviews 328

Sadly all the 1 star reviews are true. The pillow inserts I ordered were good quality & priced fairly but this company is going to fail (or at the very least not do nearly as well as they could) because of poor customer service. The 1st order was slow to ship but arrived with no issues. The 2nd order I placed still showed in process online but I received a box of inserts that appeared to be someone else's order. I emailed them with photos of the pillow tags I received and a copy of the shipping label with the tracking number telling them I think I got someone else's order & asked what they wanted me to do. Honestly I could not have been more detailed. 2 days later I got a response from Matty that it shows my order was received and they were closing the ticket. Didn't appear he had even read my message? So I sent a 2nd message and a few days later he let me know yes their warehouse had sent the wrong order & now they need me to ship it back. Fine-printed the label, taped up the box, drove it to UPS same day they sent it to me & let them know it was on its way. A week later I still didn't have my inserts so I checked online and they still hadn't shipped! When I contacted Matty he said they couldn't ship my order (that I had placed correctly and paid for over 2 weeks ago), because they had to receive their mistake back at their facility 1st. WHAT? What company delays a customers order because they make a mistake? I asked to speak to a supervisor thinking they would apologize and tell me their rep had misunderstood. Nope she said this is their policy so I asked to speak to a manager and SAME STORY. The reps were just following her policy. Even if the mistake was there's, they hold the customers correctly placed order until they get the wrong pillows back! They can't trust they'll get their pillows back otherwise. Wow. The manager truly had no sense of how poor of a policy this was. Since they had received the pillows back she could expedite the shipping but not much else she could do. This manager is leading her team by example and its a poor one. I'll be finding another place to order my inserts and letting the Etsy community know of my experience.

We ordered 9 swatches for our couch reupholstering. One large swatch came direct from the manufacturer in two days. The other 8 took two weeks plus and were the size of a square of toilet tissue. "Matty"was just downright NASTY and did NOTHING to assist us. So, we just bought $3,000.00 worth of material DIRECT FROM THE MANUFACTURER! Our sofa and window treatments will look beautiful, no thanks to on line fabric store. They should hire people who can cut straight, too. Doesn't take much to cut and send swatches!

I ordered a red micro velvet Fabric... Two weeks after I ordered I was waiting for the fabric, expecting it to arrive any day since I was not notified that the fabric was on back order or notified that there was a delay with this order. So I decided to call them and ask why I had not received the fabric, I was told that it was on back order and that I would receive it by 27th of March. Today is March 27th, I have not received a confirmation on the shipment or any notification at all that the fabric is on back order, NOT EVEN A PHONE CALL! So when I called again today (3/27/19) they tell me that the fabric will be on back order until the end of APRIL! ARE YOU KIDDING ME? IS THIS A JOKE? AM I SUPPOSED TO WAIT ANOTHER MONTH? BUYER BEWARE, DO NOT DO BUSINESS WITH THIS COMPANY VERY UNRELIABLE. 0- I asked for a refund and Katherine told me she would get back to me, she did not. She told me she would get in touch with the manufacturer and would get back to me... Two hours later I had not heard from her So I called, and who ever I spoke to would not put her on the phone. Here we are 24 hours later and I have not received a phone call, an email or my refund!

Sent entirely wrong fabric. Not a question of shading or dye lot; entirely wrong fabric.
I sent them email same day as arrival with clear photo of item ordered and contrasting
Item which was received. Next day received a canned response thanking me for my contact
And closing out the complaint. Well, that's one way to adjust the statistics to show how
Efficient they are in handling problems. I again reopened the complaint. Next person said
They were looking at my original picture but couldn't see comparison very well, even though
My picture was sent at high resolution and clearly showing a wrong order fullfillment.
As requested, a new high resolution picture was sent, and acknowledged with comment that
A mistake was likely; they would let me know promptly after verification. "Verification" was
Right in front of them and had been since I sent my original email with clear picture of the mistake. It is now multiple days later and I have never heard from ONLINE FABRIC STORE
And suspect that I will never hear from them. I only wish that I had thought to have checked
Their "reviews" before ordering from them. That would have told me all I needed to know.
STAY AWAY, PROCEED AT YOUR OWN RISK, DANGER!

CONSUMER ALERT: https://www.onlinefabricstore.net/
= Worst store ever. OVER THREE MONTHS OF ME calling weekly to see when my order will ship (not a large or custom order), got runaround "next week", "next week", "next week". Never any updates, never any notice of any of their "vendor problems". THREE MONTHS LATER, I CALL AND DEMAND ANSWERS - INSIST THEY GIVE ME AN ANSWER. THEY SAY THEIR VENDOR HAS NOT EVEN BEGUN MAKING THE FABRIC I ORDERED! DO NOT TRUST, DO NOT PURCHASE, DO NOT DO BUSINESS WITH THEM.

They said they shipped my item, but I never received it. I paid for my order but I never got it, and when I discussed the problem with them they refused to issue me a refund, even a partial refund. They should have offered to investigate the problem with the shipping company, in order to find a solution, but they refused to even do that. They are aggressive and unreasonable. What a waste of money, time, and energy. I will never ever buy from this company again.

I placed an order for some beautiful oilcloth and about a week after purchasing, I called (and emailed customer service) to get shipping updates. Come to find out the oilcloth I purchased was back ordered and not expected to arrive to their warehouse a week and half from now. So I am now estimating to get my order about a month+ out from when I ordered it. When I asked if there was anything they could do to rectify this, since I was never notified and it said nothing about it being back ordered (out of stock) online, they said no. I asked for expedited shipping and they said no. What a poorly run company. I will never purchase from them again which is such a disapointment since I truly liked their selection and prices. Oh well, looks like I'll gladly pay more at a different company.

Ordered fabric in November thinking I would get it by the beginning of December for a birthday. After 3 weeks I was wondering where my order was, they said it will still be another few weeks. Birthday present then turned into a Christmas present. Did I get my fabric? NOPE. Contacted them again and now they said I would get it in FEBRUARY! My card wouldn't get charged until it shipped so I said I didn't want my order anymore. Fabric should not take months to receive. I will never buy anything from here again and I hope you don't either.

I ordered my fabric and they did not email me anything for over a month and then told me that it was shipping. I bought it for a Christmas gift, and I bought it on December 4th and it didn't ship until January 15th. Honestly, this company should be put out of business because they have no concept of time or communication skills. I am upset that I did not read reviews before buying from them because most of the reviews are so accurate.