They said they shipped my item, but I never received it. I paid for my order but I never got it, and when I discussed the problem with them they refused to issue me a refund, even a partial refund. They should have offered to investigate the problem with the shipping company, in order to find a solution, but they refused to even do that. They are aggressive and unreasonable. What a waste of money, time, and energy. I will never ever buy from this company again.