S M.

I purchased an item on Poshmark from seller terrydowdy, and after a few days of the package not showing as shipped, they said (in Poshmark msging----see attached screenshot) it was "shipped to the wrong address" and that they'd reship it to me if THEY GOT IT BACK. I told them that no, that's not acceptable to me so just refund my money---and the seller terrydowdy BLOCKED me from even communicating again! What absolutely CRAP "customer service"! You're taking my money, not sending me the item because you messed up and sent it to the wrong person, then telling me that I have to wait maybe *forever* to possibly get my purchase? Um, NOPE! Poshmark customer service was also TERRIBLE about this, said they won't help me until more than 20 days have passed (?) and said they can't do anything about the seller. I'm opening a chargeback with my payment provider since POSHMARK won't do diddley to protect BUYERS FROM SCAMMERS LIKE "terrydowdy".

I ordered a number of items and when I finally received my package (it wasn't even shipped until 6 days after I ordered it) there were four items missing. No invoice included, no paperwork of any kind, nothing to explain where the missing items were. I got on their "online chat" and asked a "customer service" employee who apparently couldn't even write English properly enough to explain this situation... she fumbled around for a bit then finally stated "those items backordered for a month"... I asked WHY I hadn't received ANY notification of any backorder... her response was "sorry you not get one"... I then requested that some kind of confirmation of the backorder be sent to me, and she abruptly quit the chat and closed it without responding! FIVE further emails I sent to their customer service dept. after that went unanswered. In my book that is abominable customer service and more than enough reason to NEVER shop here again. You'd think with all this multitude of negative reviews/customer experiences they would DO SOMETHING ABOUT THEIR HORRIBLE CUSTOMER SERVICE... but obviously they don't care! Avoid this place like the plague, they don't deserve your business!