Carrie S.

Their website clearly states under FAQ about shipping and processing, that all orders are processed in 24-48 hours and ships in 5-7 business days. After weeks of waiting, and multiple emails that went to customer service that they didn't respond to, they said items were back ordered, even though they were listed as in stock on order date. Just a mess. Customer service awful. Items still haven't arrived. Just bought fabric somewhere else and completed project a week ago, and still haven't received all of order.

I ordered an item, and the item clearly stated in the description, it was a pink rabbit bowl. The picture sent to me in my confirm email was a pink rabbit bowl. I was sent a yellow bear bowl. Seller wouldn't resolve issue, and had to go to dispute resolution. Customer service told me:
"because you did not tell the seller you want a pinkamong four colors they selland made no remark to remind the sellerso they do not agree to bear the shipping cost".

I should not have had to tell the seller I wanted a pink one since that was the item and photo in the description.

They also said:"Howeverafter I checked your order and message with sellerI found no information that you ordered a pink one. The website shows color is multibluepinkyellow and moreit means the color they sent is at random."

Again, below is the EXACT description of the item. Creative Instant bowl with Rabbit lid Ceramic bowl.

The only bowl that has a rabbit lid is pink. The item description does not say random one will be sent.

Will never buy from again.