Oak & luna

Ordered a necklace for grand-daughter Christmas gift on mid-November. Delivery date was promised for December 12, which was later changed to "1-3 business days" later, twice. Customer service then said it would definitely arrive in time for Christmas. Then, when it didn't, they said if it didn't arrive within 2 days, it would be declared lost, and a final solution would be discussed. Necklace has still not arrived, and they have stopped all communications. Stay away from this company!

I ordered a customized bracelet and it would not fit even my teenage nieces tiny wrist. If it doesn't fit her (it was way too small), it would literally only fit a toddler. Oak and Luna refused to send an extension but wanted me to spend yet another $30 for an extension to make the already overpriced $120 bracelet wearable. Absolutely do not buy this brand.

I ordered one of there necklaces almost 2 months ago and it still hasn't come in. They told me it would be here over 2 weeks ago and no all I'm getting emailed back is automated messages. It's extremely frustrating I would not suggest buying from here.

GARBAGE.

WORST CUSTOMER SERVICE IVE EVER RECEIVED.

DON'T WASTE YOUR TIME OR MONEY.

I will never shop with them again. Will never admit they are at fault. Won't even send you a promo code for a future purchase to try to keep you as a customer when they know you are unsatisfied. GREAT business practices.

Don't go near them! They promise delivery and fail. Of all times to not deliver on your word - Christmas. There were so many alternatives to choose from but you GUARANTEED delivery before 24th. You CHARGED ME EXTRA FOR TO GUARANTEED DELIVERY! 😡😡😡😡😡😡

Buyer beware of their Christmas Guarantee promise. It is at best misrepresentation. They are not forward facing on any of the their communications on the limitation of this so called guarantee. I order a set of earing in good time. On the payment page there was an estimate delivery date range before Christmas Day. A couple of days later they glibly informed me that they were now looking at delivery and few days after Christmas. The item was a Christmas gift, not an after Christmas gift or a New Year gift. I bought with them because all of their communication GUARANTEES delivery. Their comp was 20% off another purchase, some worthless trinket for free or a credit - BUT - despite not delivering on their promise WILL NOT REFUND MY MONEY. It is a truly disgrace and I suspect dishonest company. As I said at the start BUYER BEWARE! I will be complaining to the Ontario Consumer Protection folk https://www.ontario.ca/page/taking-action-your-consumer-rights and if anyone is reading this that has had the same experience I suggest that you do too.

Oak and Luna get an F from the Better Business Bureau. Not as advertized, low quality, poor customer service. I saw an ad for Oak & Luna in the New York Times. Order a name necklace for my daughter, upgraded to 18K gold for about $300. Stunned when it arrived---came in a cardboard box. When I opened it it was teeny, tiny---nothing like the "neck" images on the website. The chain was teeny, and tied in a knot that could not be undone. I still was not worried much because there was a warranty. Then realized the warranty is only for a store credit. I will return, hopefully will get the store credit--but, be warned.

Ordered a necklace from Oak and Luna as a gift. Received a random package with the my shipping label on it. Label was barely attached. No necklace inside. Contacted USPS about it but it was clear Oak and Luna did not properly adhere the label to my package. Attempted to contact them, and they don't have a phone number. Sent several emails through their website, all I got was automated responses. No human contact.

Please don't buy from this company. I really wish I read these reviews before I bought. My custom necklace that I spent over $400 on is "lost in the mail" and now I'm realizing they must have messed up my package slip. Canada post said it is a lost package and the sender needs to file a claim… while the sender (oak and Luna) claims it is still on its way. Please just don't buy from them.

I bought a 18k gold neckless for my girlfriend and after 4 month got broken, I took it to jewellery store to fix it, after a check it turned out not even a gold. No customer service or active line to contact.

What can you say about an order that never arrived and all the company will do is offer you a discount on another order? Lots of four-letter words come to mind -- the first of which is SCAM! I placed an order on November 28 that was promised to arrive on December 11 -- to be upgraded to overnight shipping. Instead, they claim to have shipped it on December 14 (three days past its original arrival date). Here I sit, December 28, still with no product. Disappointed not only that this Christmas gift never arrived, but with two emails from the company in broken English offering nothing more than an apology. I'll be reaching out to my credit card company to attempt a refund, as well.

They do not honor their return policy as stated on the product page (right below add to bag) it says we offer 60 day returns... NOPE! They give you a store credit which you are forced to use on more of their low quality merchandise. Email response to question very slow. Would suggest shopping elsewhere.

I bought two silver name chains and they are both turning brown after a few wears. I would never ever purchase from this jewelry company again. I paid good money for these pieces and am completely disappointed. They should definitely be shut down immediately.

I ordered a new necklace ($500+) and added expedited creation and shipping to the initial order. It's been 3 days after the order was to arrive and the status still shows "jewelry creation"? There's no recourse. No customer service line or contact info. Nothing but a text box to send in a complaint. YET, I've received multiple emails asking me to buy new items? I haven't received the FIRST one? If I do finally get this or hopefully my money back, I would never deal with this company again

Bought my daughter a gold plated name necklace for Christmas and chain was all tangled. Took me about 45 minutes to untangle! Necklace is definitely flimsy and not worth the money or time it took me to untangle. Should have been thoroughly checked before sending. Very tacky of this company! Not shopping here again.

Absolute garbage. My ring came completely scuffed around the stone; bent into a lopsided oval; the "M" is bent, and the color of cheap brass. Customer service was totally rude and basically said I was $#*! out of luck. I worked in jewelry for many years, and the fact that this item was approved is a disgrace. On top of that, they guaranteed the item would arrive before Christmas; which it did not. I'm most upset by their lack of customer service and willingness to fix their wrong doing. Find another company to spend your money on. This was a gift from my husband of our daughter's initial, and I could cry. I was so excited to wear her initial around my finger, and now I'm stuck with this. Pictures below.

This necklace is really dainty and pretty. But many people found it hard to read. Even my husband didn't recognize our daughter's name at first. She has a long name, so maybe its better for short ones? But either way, its really cute and I'd still buy it again. I just wish it was a little clearer.

Ordered a necklace for Mother's Day. Was supposed to be delivered Monday 5/2. Paid extra for expedited shipping. Says "out for delivery" on tracking since Monday. It's now Thursday the 5th. I've sent two emails with no response. I contacted FedEx who said the item has been released from Customs and is on way to delivery hub. Just terrible service. No phone number to call and no response to my emails. Never again will I buy from them.