I ordered a piece of jewelry from Oak and Luna for my daughter, who is traveling abroad for five months. They assured me it would arrive on time before she left, even with expedited shipping. Unfortunately, they failed to meet this promise. It's breaking my heart that I can't give my daughter this gift before she leaves. No parent should have to disappoint their child like this. Let this be a caution to all buyers: do not rely on their delivery promises, especially if you need something within their stated timeframe. Truly disappointing experience.
Overview
Oak & luna has a rating of 1.7 stars from 383 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Oak & luna most frequently mention customer service, phone number and store credit. Oak & luna ranks 158th among Custom Jewelry sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shawn,
Thank you for your feedback.
We are truly sorry for the disappointing experience, and we completely understand how frustrating it must be, especially since it was such a meaningful gift.
Please contact our customer service via email, and we will do everything we can to find the perfect solution for you. We sincerely apologize again for the inconvenience.
Best regards,
Oak and Luna Customer Service Team