A perfect gift for a tween or teen! Who doesn't love their name on a necklace? My daughter loved hers.
Below is my original review and I admit that I was very upset. I received the shipment from them today and in fact the order was correct. So now I want to make sure to say that I am satisfied with the necklace. What I am not satisfied with is the terrible communication they have. First, they should have never sent an email that says it is a sneak peak because I believed they were showing me a photo of the necklace I ordered. Then when I emailed them, they promised to look into the problem and respond within 24 hours. They did not do that. Once they finally responded, they said the necklace had already been shipped. A better system of communication would have prevented all of this. For that reason, I have to stand by my original review and say that I would never order from Oak and Luna again.
Original review:
I ordered a name necklace in silver for my granddaughter for Christmas. I placed the order on November 10. On November 14, I received an email from them with a "Sneak Peak" of the necklace I ordered. The picture was of a silver necklace in a different script AND with a different name from what I ordered. I immediately replied to the email saying that this was not what I ordered. The following day I received an email with an incident number and a promise to contact me again within 24 hours. So 24 hours later I followed up with another email since I had not heard from them as promised. Six hours later I sent another email stating that I expected them to respond to me ASAP, and that I would dispute the charge with my credit card company if I didn't hear from them. Now it is early the next morning and I did receive an email response. They claim the necklace was already shipped. They want me to take a photo once I receive the wrong item so that I can do a reorder. Then they are offering to give me a discount on my next purchase. This is all very suspicious. I am disputing the charge. I also told Oak and Luna that they need to send me a prepaid return label. This is horrible business practice. DO NOT DO BUSINESS WITH OAK AND LUNA. YOU WILL BE SORRY.
Jan K
I ordered a product, after months, never received, they said that will be a refund, Never Got It!
They grabbed my money!
Caution! Alert!
From the ease of ordering what I wanted to the wait time for my necklace to be personalized and the quick shipping. The whole experience was perfect.
Wonderful and very satisfied with the product. Product came in a very quick time considering it is custom made
I got the rose gold necklace, and my name was created just like I envisioned it. The jewelry is gorgeous and very elegant.
I absolutely love my ring! I got it with both my sons names and it looks so high quality and expensive but was a great price!
The necklace surpassed my imagination, looks better physically than in pics online. I would again again and again
The necklace is wonderful the chain is nice. I only have a problem with the clasp. Too small and hard to connect.
After reading these reviews I decided not to purchase my daughters a necklace from here. I am glad I read these reviews before closing my cart.
You pay $60 for $10 worth of product and you can't return it buyer beware. They will make it impossible to return it
Love my name necklace. I had my daughters name on it and get compliments about it all the time. My experience with ordering the necklace was great
My daughters have unique names so they have never been able to have anything with their name on it. They love it!
I ordered one for me and one for my sister-in-law. We both love them and will get all of girls them, too!
I really loved my necklace. Delicate and very beautiful. Right size and right name. I super recommend. :)
I love everything about my purchase and my experience. I will be recommending this site to all my friends and family!
Very happy with my personalized necklace. Very pretty. My only mistake was taking the shortest chain which was very tight around my neck.
The necklace I bought is good, hence the title "good necklace". Quite good in fact. It is hard to overstate the goodness of the necklace.
It tracking it says it was delivered it was not...this is terrible business.you should call people explain where their package is...
Hi Nicole,
Thank you for your feedback. We are really sorry that you can't find your order. Unfortunately we don't see it in our system without more information, but please contact our customer service, and we will check where your order is, and offer you the best solution for the delivery issue.
Kind regards,
Oak&Luna Customer Service Team
Overview
Oak & luna has a rating of 1.7 stars from 383 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Oak & luna most frequently mention customer service, phone number and store credit. Oak & luna ranks 158th among Custom Jewelry sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jan,
I am glad to hear that you have received your item and that you are satisfied with it. I deeply apologize for the miscommunication in our side, please note that due to the high season we have received an increment on requests and that is why it took us longer to provide you with a proper response, however, I do understand that this situation could have been handled better and we will take action on this matter so that it doesn't happen again. Please note that our items and the quality we offer is like no other, hopefully the great experience you will have with our item will change your mind about us, we would love to redeem ourselves with you in the future
Kind regards,