My custom necklace turned within 2 months of purchase.
Tarnished all over pendent including necklace.
So disappointed and couldn't return.
I bought this for my daughter for her birthday. Super cute. Great quality. She loves it. Couldn't be happier.
Love the detail, the chain size, the color of metals, and I received it earlier than expected! We will definitely be buying more!
Very appreciative that Oak & Luna was able to accommodate my request. My daughter loves her necklace - it has great meaning for her.
Ordered a necklace on April 5th for my daughters birthday on the 17th and still have not received it. The order was supposed to have been an overnight shipment as stated on your site when you ordered a pre-made name necklace. I have been tracking the status of the package and it has gone from supposedly arriving on the 16th to now being located in MN when I live in VA. How did the product go from being in NY and getting delivered on the 16th to now being in MN and there is no date for delivery listed! If the product is not received by the end of this month, I will be reporting this company to the BBB and will be demanding a refund from this company! The worst experience for a first time buyer. I will definitely NOT be recommending you to my friends who love personalized jewelry. VERY DISAPPOINTING! To make matters worst, you contact their customer service line only to be told that they did not honor the overnight shipping because their site did not and does not update for the overnight shipping which means I would have paid an additional $20 for the overnight shipping. They provided no additional assistance other than sorry not sorry responses. TERRIBLE! Save your time and save yourself a headache and do not order from their site. Take your chances with AMAZON.
Don't be fool that they say it's gold or stainless steel. But it's nothing like stainless steel. I bought this last month. It's all back now.
Beautiful, simple & elegant. A great personalised gift idea for someone hard to buy for but at a reasonable price. Highly recommend.
I love my new name necklace! Fits perfectly with my other necklaces. Very high quality. Shopping was easy and delivery was timely.
I received my replacement necklace and I am happy. It's beautiful and I can't wait for my daughter to receive it on Christmas.
Hi Kyssandra,
Thank you for your feedback.
We are really sorry for the inconvenience this order has caused to you. However, please note that the address the order was sent to was the address you gave to us when you placed the order, and we sent the order to this address.
Our team is currently reviewing your case, and one of our colleagues will be back to you in private email.
Kind Regards,
Oak&Luna Customer Service Team
I am mad. Can you please explain to me how I received something completely different I need someone to explain
Hi Jean,
Thank you for your feedback.
I am really sorry, but this jewelry is not from us. If you ordered something from Oak&Luna, and you received the incorrect item, please contact us via email, and we will help you to find the best solution for you.
Kind regards,
Oak&Luna Customer Service Team
Love my ring. First time buying. Bought one for me with three names on my ring. Two names on a ring for my daughter. Just love them both.
Love my new name necklace! Getting lots of compliments on it and have shared your site to several friends!
Very prompt. Nice choices and like variety of rose, silver or gold. Would definitely use again! My partner at work wants one too.
My wife loves her silver bar necklace with her sons name inscripted on it... i get to stay married forn1 more year.
The product is absolutely beautiful and AMAZING quality! Not cheap at all. Definitely worth the investment.
I love my new name necklace. It looks very unique, and the quality is great. I wear it every day! I would recommend to everyone! Thank you very much.
DO NOT ORDER FROM THEM! IT'S A SCAM! They will never send you your purchase and claim it's UPS's fault. They take your money and run and blame it on carriers. BEWARE!
Hi,
Thank you for your feedback. We are really sorry that your order didn't arrive to you. In case the order got lost by the courier, we take all responsibility on us. Please contact our customer service team and allow us 24 hours for the reply.
Kind regards,
Oak & Luna Customer Service team
Absolutley live the quality of my necklace. It came fast and looks fantastic. 5 stars. Oak and Luna will definitely get more of my business
Unique and very elegant pieces. Excellent customer service and great variety of pieces. I would definitely recommend oak & luna!
Overview
Oak & luna has a rating of 1.7 stars from 383 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Oak & luna most frequently mention customer service, phone number and store credit. Oak & luna ranks 158th among Custom Jewelry sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lilasha,
Thank you for your feedback.
We are really sorry that there is an issue with the necklace you ordered from us, one of our team member has already contact you regarding your order.
Kind regards,
Oak&Luna Customer Service Team