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How easy is it to get a hold of customer service at Oak & luna?

asked by Margaret U. on 10/20/19

6 Answers
I purchased a 10k gold necklace and emblem for Oak & Luna and got it two weeks after ordering. It was the thinnest and cheapest jewelry I have seen but my wife said she liked it, so I ended up keeping it and it broke a week later. Trying to get a replacement has been impossible, they keep telling me I will receive a return label by email in 24 to 48 hrs and I never get it. I somehow get daily advertisements from them but they can't seem to email me my label. Only could chat to communicate BIG RIPOFF
Helpful (1)
They do not have a customer service department- Unfortunately, you can contact them by email only!
Helpful (1)
It is very difficult because they have no customer service phone number. They only can be contacted through email and they are not very responsive. My order is arriving late and they never responded to provide me the status of my order.
Helpful (0)
You are meant to send in a question through there site and they tell you that they will be with you in 12 hours, in reality you will be waiting days or weeks or even longer to hear back.
Helpful (0)
HORRIBLE no client service. I will not buy from them again.
Helpful (0)
Very easy to contact, and they're efficient and friendly.
Helpful (0)

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