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They do not honor their return policy as stated on the product page (right below add to bag) it says we offer 60 day returns... NOPE! They give you a store credit which you are forced to use on more of their low quality merchandise. Email response to question very slow. Would suggest shopping elsewhere.
Km P.'s review of Oak & luna earned a Very Helpful vote
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Please don't buy from this company. I really wish I read these reviews before I bought. My custom...
They are an Israeli company that hides it as much as they can. Their return policy is non...
Hi,
Thank you for your feedback. We are sorry that you have to send back an item you ordered from us. Please note that in case the jewelry you ordered is personalized and not damaged, we can only offer you sore credit or exchange, you can find more about it on our website, here: https://www.oakandluna.com/Article.aspx?p=12
We will provide you a return label for this, so the return will be free for you.
Kind regards,
Oak&Luna Customer Service Team