On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NZSale Reviews Summary
NZSale has a rating of 2.9 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 2nd among Flash Sales sites.
We monitor reviews for authenticity
My experience with NZSale has been great. I have purchased many items ranging from bulk deals on products I love and use a lot, to products I wanted to try and was happy to find for so much cheaper than their standard retail price. The range of brands and products is so good that I have ended up doing much of my shopping on this website alone.
I like that NZsale has a range of products from homeware, clothing, baby gear, shoes etc. And the products are very inexpensive.
Waited well over a month for 4 of them, saw that they had arrived in the country after tracking them; in the end never got them due to stock, got a refund instead. :((
Last item bought 4/11/16 - waiting over a month and a half - hopefully I will get them tomorrow with luck.
The on-line purchase was easy with all my details stored from a previous purchase. Received confirmation emails and the dress turned up within the timeframe advised. Very happy.
I had questions about a watch I wanted to buy and the nzsale team were really helpful by getting in touch with the retailer and answering my questions promptly so I could go ahead with the purchase.
I have bought for several years and always been happy with my purchases. Twice I have had to return items and there has been no hassles with refunds.
We have ordered a number of items recently and all were as good as expected - the free So & Co New York watches are fantastic! Delivery time frames were well documented and kept up today online at NZ Sale
A friend of mine told me about this website site a couple of weeks ago and now I'm having a look everyday and I'm waiting for 3 different parcels!
Love the experience, selection, choice and staff's attitude! Best shopping experience ever!
Separated packages took a long time to finish the order, but the result was generally great, 1 pair of the shoes was slightly tighter than the other pairs (though the same size).
Hi there, Wasim. We appreciate hearing honest reviews from our customers, and as such, I would like to thank you for the time you took to send this in to us.
If you ever have an issue, such as the one you have described with your shoes, feel free to give us a call on 04 974 7258, weekdays, as I am sure my team would be able to look into this, and see if there is anything at all we can do to help you out (:
The time frames from placing your order to receiving it can be lengthy. Can't complain when your saving a couple of bucks however if more care was taken when packaging for delivery to ensure beauty essentials weren't going to get damaged or leak it would be the whole experience that little bit more great.
Good afternoon, B T. Thank you for taking the time to tell us a little about your experience with us. I especially appreciate the insight regarding the beauty products, and would love if you could provide us with an example of when this occurred, so that we could ensure the relevant team and warehouses receive your feedback. (:
I love NZ Sale. Great quality products at best prices, clear guidelines and communication
Very user friendly site. Easy to find what you're looking for & track the parcel once it's been sent.
I had a product which needed to be returned, and I was so impressed with the service I received during this time. My queries were handled quickly and with a friendly and efficient manner. I was able to return the product to a NZ address (rather than the overseas vendor), and the refund was processed promptly. I have purchased many, many items through NZ Sale and have always found the products to be wonderful but it's a relief to know that if something goes wrong NZ Sale will help you through the process and make it right. Thanks team!
NZ Sale offers great deals, but some of the deliveries can be slower than indicated.
Hello there, Ian. Thanks for taking the time to post your review! I will be sure to pass on your feedback regarding delivery times! Cheers.
NZ Sale always have great products & brands at pricing that is unbeatable. Why buy second hand when you can buy the same product from NZ Sale new!
On the whole, dealing with NZSale is easy and a pleasant experience. On occasion however the products are not of the quality or nature describe, but NZSale's return policy allows for these to early be returned. However if NZSale have shipped the incorrect item, the customer is still expected to return the item at their cost. This I feel, is not a fair process. If I've changed my mind about an item ordered, fair enough. But getting an item different from the one ordered is not my fault in any way. The process in dealing with incorrectly sent items should be made much easier - other online retailers take care of the entire return process for an incorrectly sent or faulty item.
Good afternoon, Brett. I would first like to thank you for posting such an in depth, honest review of our service, as these are the most valuable to us.
Regarding returns, our team should be providing you with a reply paid service for any wrongly received items, and in some cases are able to provide a refund without return. I was hoping that you could provide us with any examples of this not occurring, so that I can look into this, and follow it up with the relevant teams. Additionally, do not hesitate to give us a call on 04 974 7258, Weekdays, if you ever have an issue with an item you received, as our team would love to assist you in any way possible. (:
Easy to shop, however the delivery times can be vague. Sometimes it says it in transit, but it can still take weeks or even months to arrive.
Hello Jacuqi. Thank you for taking the time to post some positive and negative aspects of our service.
If you had any example orders that have taken such a significant amount of time to arrive, I would love for you to pass the order numbers to us here, so that I can investigate this, and raise your concerns with the relevant teams.
I am looking forward to hear from you so that we can begin this investigation!
Always finding great deals and love when something turns up, especially when you don't even remember what you've ordered.
From the business
Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Deborah.
Thank you for taking the time out of your day to reach out to us and provide this review. I am very interested what you are reporting, and would love to look into the circumstances surrounding your orders, both in an attempt to set things right for you, and to ensure that this does not happen in the future. All I will need from you is your order number. (: