NoMoreRackReviews 2,048

I will never order from this company again! The jewelry item I ordered was not as pictured and when I finally received authorization to return it... I received an $8.80 refund on a $22.00 purchase. Beware of this company as it falsely advertises and their refunds department is a rip off!

I have placed my sixth and final order with the company. The past order was sent to an address not listed as a shipping or billing address. Even my Paypal receipt had the correct address. I contacted their customer service department to get the order correctly shipped. After almost an hour on the chat functions, as well as live calls, they refused to correct it.

I immediately filed a Paypal dispute, but it should have never got to that point.

Severely lacking customer service.

Be warned!

A great place to order from until you have to return something. I wanted to return some clothing that was cut way small for it's size. They wanted me to go through so much confusing crap I told them to just forget it. I will say the quality and price of items I have bought there were pretty good. Too bad they have a messed up returns team that confuses their customers.

Do not order from this site. They are thieves. I ordered something months ago and returned it immediately because it was damaged AND missing pieces. It took several months to get a refund and it was only a store credit which has forced me to order from this sorry site again. The item I ordered less than 12 hours ago has bad reviews so I tried to call and cancel. They said they couldn't do that so I have to go through the whole process of returning the item that hasn't even been shipped yet. They won't put the credit on my card. Only on the site to be spent with them. This company is sorry! I wish I could give them 0 stars.

Forget it! They are unable to handle a simple return with refund. And besides, return shipping is excessive. The word 'incompetent' would be an understatement.

I ordered a pair of size 7 shoes for my daughter for Christmas... finally got my order three weeks later and one shoe was a size 7 and the other was a size 8. I called customer service and the young girl on the phone said I could not exchange them for the correct size because there weren't any left in their inventory. Well. There must be a pair just like them somewhere!? She said I could return the shoes for a credit. Hoping I actually get it once I send them back. Will never purchase from this company again.

I will never do business with Nomorerack again. I had order a bluetooth headset that they had ship to the wrong address. The address they had ship my item to is not the same address i had agreed to thats on my receipt. As of right now im out of $42 and the only advice some guy name Rubin from customer care could give me was, check with the post office and the neighbors in an area i dont live in to see if they have my package. Which i can assure you i wont be doing. The only person i need to check with at this point is paypal

So i ordered Ugg looking boots on cyber Monday. Then starting reading all these negative comments all over the Web about not getting your merchandise or horrible returns. The thing that scared me most was people saying their credit cards were hacked so i canceled my card (made me feel much better). I actually got a tracking email which had my boots going to 9 cities in 7 days. Never in all the times I've ordered online has UPS sent my package to 9 cities (some I've never heard of) then lo and behold my package shows up! The boots are pretty cute i must say but I'll never put myself through that stress again

TERRIBLE customer service from NoMoreRack! I ordered a pair of boots for my daughter which arrived quickly. I tried them on and realized they would be too small for her. Called right away to exchange for larger size and the person assured me I could call after Christmas once we knew what size was needed and there would be no problem to exchange for larger size. Called back and got Tracy who informed me they do not exchange shoe sizes unless THEY got the order wrong. Ridiculous! Any other reputable online store will exchange for sizes - how can you know something will fit unless you try it on! She refused to budge so I asked for Manager, and Tristan came on the phone with the same story. No budging. Ironic that there is a line in the order confirmation that says "The only thing more important to us than delivering amazing, in-demand products at deeply discounted prices is outstanding customer service." That is a joke. She suggested I return them and go back on to the website and order them again. What if another size I order doesn't fit? No thank you. I have had no problem with them in the past, but I am afraid I will think twice about ever using them again. In the end I just am returning the boots for a refund.

I purchased what was represented to be a "washable" dog bed. The very first time I washed the bed the zipper broke. Nomorerack would not replace or refund the cost of the defective, shoddy merchandise claiming that easing what was described as washable voided the warranty. DO NOT BUY FROM NOMORERACK.

I am giving two stars because a few of the items I ordered were in good condition. Otherwise, I would give this website zero stars due to the following: One item was absolutely outrageously damaged, discolored, you name it! I ordered Hugo Boss cologne for a relative for Christmas and the shipping material was sufficient, so I know that it was not damaged in shipment. Well, the "box" literally looked like it had been chewed by an animal and very dilapidated, frayed, with black "soot" like substance all over it. The "box" did not stand upright and sagged as if it had been sitting in a garbage bin with wet material! Horrible... words cannot describe it... I have seen garbage in better condition. Then... the bottle of this cologne was dented on one side, the other side had a black streak/mark and the top would not fit on the bottom of this two-piece bottle configuration for those of you who know what Hugo Boss in Motion looks like. Consequently, it would not operate or spray. Also, there was hardly any cologne left anyway, almost empty, must have leaked, but packaging did not have a strong cologne smell. Therefore, whoever packed this item up knowingly and deliberately put this piece of trash and sent it to me, the customer. This was my first purchase. However, I ordered some women's perfume and the packaging and item were in perfect condition! I would warn people about ordering jewelry as it appears to be very cheap "Chinese" crap. Earring backs were so tiny that I had to put on reading glasses to attach to the posts! I now must assume ordering from this place is "hit or miss." However, and to their credit, after sending a rather scathing email to them they sent me a return slip and they are paying to ship it back to them. Just be very careful and insist on credit if you are not satisfied and demand they pay the return shipping or if they will not, just call your credit card company/bank and let them handle it. Buyer Beware for NoMoreRack. Also, like another poster here, they "said" would be shipped and received by Christmas, but arrived late. Note that you will read in one area of the website that your purchased item will be sent within a certain period of time, and then in another area it will advise you that items take between 10 and 14 days! Just be careful, that's all as some of the items were as described, were, in fact, packaged well and in perfect condition. Guess it's a "crap shoot!" Thanks for allowing me to "vent." Good luck!

I ordered several items for Christmas; variety to include jewelry, handbags, aftershave, closet organizers. Received them all in time; great quality as advertised. I have no complaints. Great site

Nomorerack has TERRIBLE customer service. I ordered a sewing machine that never showed up. They claimed it was shipped but did not get any verification of delivery or signature. I had to fight with Both Nomorerack and the shipping company. The refused to issue a refund or a replacement until I produced a police report. They made their problem my problem. I had to waste my day waiting for a police office to show up and then had to wait until the report was filled and available to print before they would process a refund. I am still waiting for the refund after spending hours of my time fixing their problem. I will NEVER buy anything else from them... stay away!

I have purchased many items from you and have had great results, except for 1 instance. I bought a refurbished asus tablet and was sent the wrong power cord. As a result, I cannot use the tablet. I have tried to get in contact with asus to order a new one, but their website is nearly impossible to navigate, and they don't seem to carry the cable that is supposed to come with the tablet.

Ordered expensive ninja blender. They never sent it. When I contacted their customer service they said it was usps fault but tracking number doesn't match anything usps has. They now don't respond to me. I will be contacting my bank about the charge.

What a joke! I ordered three items for Christmas presents. Upon ordering the website clearly stated the items would arrive in time for Christmas. Well Christmas is here and I've yet to receive my items.
Contacted customer service and they have completely unanswered my question and state that the items have been shipped. After telling customer service that the point is not that they've shipped but that they were supposed to arrive in time for Christmas they only come back to say shipping times vary.
Will never shop on this site again!

Ordered a camera from NoMoreRack. Received an email that they canceled the order because I did not complete the PayPal transaction and I should "hurry" to re-order. I did and was charged for 2 cameras and received 2 cameras. Asked NMR to return one of them and have them pay the shipping costs since they informed me the order had been canceled and I would not have re-ordered if they had not sent the cancellation email. After "escalating" my request to higher customer service supervisors several times, they refused. Clearly their mistake and refuse to take responsibility for it! DO NOT DO BUSINESS WITH NOMORERACK.COM!

What they did is get an e-mail sent back (probably automated), stating that I did not complete the payment process while ordering. How the hell did they then debit my account? And then refund the full payment 2 weeks later WITHOUT ME CONTACTING THEM!
OK let's face it, this company's business model is to collect customer money and buy time to invest it! Got it? They are not so much into honoring shipments to you, they can't care less. What they do is get you hoping and work with your money in the mean time.
If you are in the United States, report to the Federal Trace Commission (FTC) at http://www.ftc.gov/ and the Better Business Bureau (BBB) immediately http://www.bbb.org/.

I order on Black Friday what a joke still at Christmas Eve waiting said 10-14 days what a joke hoping to get it by New Years. Do not order from this Joke of a company every time I send email sorry you can not log on. Not a happy person right now a lot of disappointed people.