Member since December 2014
- Reviews 1
- First to Review 0
- Very Helpful 7
- Funny 0
- Fraud Buster 0
- Great Find 0
- Well Said 0
- Thank Yous 0
- Fans 0
- Profile Views 171
TERRIBLE customer service from NoMoreRack! I ordered a pair of boots for my daughter which arrived quickly. I tried them on and realized they would be too small for her. Called right away to exchange for larger size and the person assured me I could call after Christmas once we knew what size was needed and there would be no problem to exchange for larger size. Called back and got Tracy who informed me they do not exchange shoe sizes unless THEY got the order wrong. Ridiculous! Any other reputable online store will exchange for sizes - how can you know something will fit unless you try it on! She refused to budge so I asked for Manager, and Tristan came on the phone with the same story. No budging. Ironic that there is a line in the order confirmation that says "The only thing more important to us than delivering amazing, in-demand products at deeply discounted prices is outstanding customer service." That is a joke. She suggested I return them and go back on to the website and order them again. What if another size I order doesn't fit? No thank you. I have had no problem with them in the past, but I am afraid I will think twice about ever using them again. In the end I just am returning the boots for a refund.
Theresa Has Earned 7 Votes
Theresa W.'s review
of NoMoreRack earned 7 Very Helpful votes
Theresa hasn’t received any thanks yous.
Theresa doesn’t have any fans yet.
Theresa isn’t following anybody yet.
Similar Reviewers on Sitejabber
I have been using Teespring for 4 years now my sister also uses this we get our hoodies and our...
You will not respond to my emails .Just put my money back on my credit card or i will call the...