NoMoreRack Reviews Summary
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 707th among Discount Shopping sites.
I ordered an engagement ring when I recived it it was one size smaller than what I ordered I took it to have it re-sized and they told me the ring is fake, I went back to the website and the add shows that it was silver and the real price was 145 I know I didn't spend a lot for it but that's bull s#%t false advertising don't waste your money
I ordered bras and earrings. The bras (on their ad) said maidenform, which I wear all the time. I received JUNK both the set of bras and earrings were Chinese drop ship CRAP. The "customer service" lady kept telling me not to yell at her, but I wasn't. DO NOT WASTE YOUR MONEY ON THEIR JUNK!
I've ordered one item from nomorerack. It took longer then it was suppose to. Tracking said September 7. Here it is September 14 and I got the package 7 days late. I wanted to cancel it a few hours after ordering cause I changed my mind. They wouldn't cancel it and just said don't accept the package when it arrives. To me was bad service right there. Then I had them fix the tracking and it got half fixed because te date still said Sept. 7. They keep sending emails saying i apologize. The date never changed til I gt the package. There still sending Emails from like 3-4 diff people that work there saying the same things. There not organized with who is seeding emails. Anyways. I'm done with nomorerack.
Hi Sarah S.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Went to their website and it is down... really? How sad... also, $2 flat shipping sounded good until I saw that it is "per item".
Hi,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Wow, so disappointing! I was so excited about this site after seeing a commercial, however, I always find reviews BEFORE purchasing from a new site. I know they have some good reviews, but when a company is on a review site doing soooooo much damage control, they must be bad! I will stay with amazon for now, thanks for all the reviews!
Hi Sarah V.,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I have purchased several items from NoMoreRack since I discovered them last March. The clothing items have been a fairly good but run extremely small in size. I would NEVER order anything over $30 from them. I have ordered 2 scooters for kids, just the manual kind. One arrived missing the basket. The other arrived with all parts. I also ordered a $70 battery powered Lil' Rider last April. It arrived missing a very important part. I contacted them and they sent the WRONG part. I re-contacted them asking for the correct part the end of June and I still don't have it. They've not responded to my requests until this week when I told them I was filing a complaint with the Better Business Bureau. Then I was given an #800 and told I need to contact the manufacturer directly. I told them I didn't purchase it from the manufacturer... I purchased it from them. They immediately responded asking me to ship the product back to them. I asked for a postage paid shipping label. They declined. I am not planning to ship the product back because I know then I will have nothing and they will continue to ignore more. Bottom line is DON'T DO BUSINESS with this company. It's like playing with fire... eventually you will get BURNT!
Hi Pam M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
1st I order android table from nomorack, and only use 1weeks... is broke... and I bought an other new one it cost me more... same is brake... is make from china...
This time I try to order wipe $$&&$... and. The problem is I order from them aug23... and now is sep 10... still din't get my stuff yet,, so I have to call my credit card to dispute that... what I learn is don't ever buy at nomorack anymore... u pay 1cent u got 1cent stuff... nothing is free,,,,
Hi Sawjane T.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I purchased a handbag in early August 2013. By the end of August the studding was falling out of the bag and the bag was caving in. Upon emailing customer service I was told that their return policy was 14 days so there was nothing they could do. They also added, 'always here to help' and that customer satisfaction is very important. NOT! Do not purchase from this website. Check blogs. There have been hundreds of customer complaints about their merchandise.
Hi Deborah W.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
No More Rack was recommended to me by a family member. I've had wonderful luck with this website so far! I've ordered two tablets, some paper lanterns, an electronic pulse massager, and some sports bras. Delivery on the first tablet was a little slower than I wanted, but the second was amazing timing... Lanterns were as well... I have no complaints about No More Rack, I subscribe to their emails and buy from them frequently. I recommend them to all of my friends.
I'm sorry so many people haven't had a good experience. Even I've had my own issues with bad products but they were quick to refund me the money and actually shipped me replacements. Most of the items I get are great quality- I just bought a gorgeous dress, silk blouse and 2 pairs of sunglasses for $20... seriously there's no where else I can go and get that type of deal. Love, love, love and will continue to use! Their customer service was very nice and quick to act.
I am writing this message about nomorerack... they don't even deserve 1 star! First, it takes forever to receive something that you have purchased, even when you only live 2 hours from there shipping warehouse, they are the worst place to buy anything... especially jewelry, it is junk, like plastic and comes missing pieces. And if you want a refund... good luck as its like pulling teeth... customer services sucks! They tell you that they have to "contact" the actual merchant that they purchased it from and that it will take up to 5-8 business days. Then when you are VERY persistant, they try and say that it is still in the works with the "merchant". AND Instead of giving you your money back, they try giving you credit for there site... I DON'T THINK SO! So my suggestion... JUST DON'T SHOP WITH THEM!
Hi Laurie T.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
The item I purchased failed after three weeks so I expected them to take it back. I paid shipping, then found that I would only get a credit to their site. The credit was for $25 but they made be purchase something for $30. I couldn't complete the order so got out and when I come back in the credit is gone. My personal opinion is to stay far away from the site.
Hi Deb W.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
The first order I placed was for a purse, comforter and a tablet. The purse is beautiful. The comforter is better than what I expected. The tablet however was broken. I called customer service and was told to return it to them and I would receive store credit, not my money back. I explained to the representative that the table was supposed to come with 24/7 technical support and a 1 year warranty. She told me the company that had shipped my broken tablet had gone out of business the day before. How convenient. I sent the tablet back, paid $12.95 in shipping, and was not reimbursed for the shipping cost. Because I was only giving store credit (which actually only took a week to be credited) I went ahead and placed another order. This time for 5 smaller items. Well my make up brushes stated they were delivered and were not. My rosary stated it was delivered and was not. My stylists have been stuck in Florida since August 23rd and my hair pastels were showing as delivered. Obviously I was upset. So I contacted customer service via chat. The representative told me should would credit my account for the brushes, pastels and rosary. I only received credit for the brushes and pastels. So in an attempt to get my $19 back for the rosary that didn't show up I contacted customer support again via chat. I was told management would not credit my account until a police report was made. I explained that in the city I lived in that was a ridiculous request as our police department is constantly busy. I also explained that there is not normally a problem with package deliveries as they are always shipped to my job. The carrier has many options: the mailbox, the bigger boxes for packages next to our mailboxes, my coworkers or even the management office. I also explained how I was already our $12.95 for shipping back the tablet but the representative informed me that management's decision was final without a police report. So having credit still on the account from the tablet, brushes and pastels I placed yet another order because credit to my paypal account is obviously not an option. This time I bought 9 small items. This order was placed over a week ago and 2 of the items have yet to ship and 3 of the items have tracking information that is not available. I also left a $3.00 credit on the account because I refuse to come out of pocket anymore on this site to buy anything at all. Hopefully my final 9 items will all arrive, 10 if you include the stylists (but I'm not holding my breath), because I would like to be forever done with this company. Right now I am positively out of pocket $34.95 with nothing to show for it. If the stylists never arrive then I am out $41.95. Either way this is completely unacceptable.
Hi Christin W.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
The site i s horrible i order some jewelry and it was so horrible and fake i order a dress also and i was broken the just give me the hardest time when i had to return the items because i had to send 7 different items to different places so i had to pay ship for the return and they didn't even pay for the shipping o give me the ship money back stay away from this website
Hi Geraly G.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I gave this company quite a few chances first a dress that I ordered came in and it was completely wrong. They would no resend the dress I ordered but only give me a credit to use on their site again... so then with the credit I ordered 2 sets of sheets. You are given a drop down when you go to place the order and there is where you choose the color you want. I chose "grey". No where in the description did I see anything that stated you will receive one of the color that you actually order and another "mystery" color to be chosen by the order pickers. Needless to say I received one grey and one green. I fought the company on this as well. I did not choose "grey + mystery color" for my sheet color I chose "grey". They gave me another credit and would not resend the correct color sheets. Finally with the credit I ordered a drill set for $60. Poorest quality drill set probably ever made. The screwdriver does not rotate straight but wobbles. This site is a joke. Granted I got a free dress (that I still have not worn bc it's not something I would typically wear, free green sheets when I only have taupe and blues in my bedrooms, and a drill that doesn't work but for the frustration and time it takes to address these issues it's not worth it.
Hi Andrea,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered 3 sets of sheets but was only shipped 2 sets. I responded by email and asked for another set of sheets or a refund. I was sent an email stating that NMR had checked with their vendor who confirmed that they had been shipped and the weight of 9.7 pounds was correct. I weighed one set of unopened sheet set and it weighed 4 pounds so three sets would have weighed at least 12 pounds. I am still hassling with NMR to rectify the situation. If I ever do get results I will never shop with them again. Buyer Beware!
Hi Vicki G.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I wish there was No Star. Most of the merchandise are cheap looking once u receive them and when you try to return this, the process is awful and then they'll give u store credit! I will never buy anything from this site every again.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I wanted to give them no stars
I am thoroughly disappointed in my purchase.
I had a hunch that the item I would receive would be a knockoff.
It is not a genuine swarovski crystal bracelet and the metal wear is all plastic. There is no certificate guaranteeing it is a real swarovski crystal. This company is basically advertising falsely.
Bbb gave them a D-
Hi Esther M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I have been ordering from this site for awhile. I new shipping would take awhile. Several items didn't show up once. The first time it was 3 items they asked me to make a police report. I did and sent it in. The second time they sent me the wrong purse. I sent photo as asked, ripped seems in clothes sent photos. Three items didn't show up again. I filed a report. Then my account was terminated! I'm out money and livid!
Hi Toni H.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Its not technically a scam but there is highly false advertisement. The prices are real but you save nothing by shopping on this website. There "retail" price that is listed was when the product being displayed had just hit the market. You can google just about any item on the internet and find the item in question for exactly the same price as what this website posts it for. There is no real savings just a compendium of all the antiquated items that have been replaced on the market for something newer and better. Plus there website layout for browsing leave much to be desired.
Hi Edmond D.,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
About the business
NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julia N.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.