NoMoreRackReviews 2,048

Okay so I see everyone's complaints and I have to say nomorerack sucks. We ordered jewelry from there and we received the wrong stuff. I emailed 4 times... no reply...
So I searched and found a telephone number. *******225 I now have to send this stuff back with money out of my own pocket... and my stupidity kicked in again and I ordered a 2nd order of what I originally ordered. And we will see if they get this right!
They say they are going to credit my account so we will see. Highly recommend if you return something you get confirmation that they received it.

I ordered 3 android tablets from this site on 11/29. They drafted my payment on 12/2. They shipped the items on 12/6. Yesterday on 12/15 I called customer service because on my shipping tracker it states that the sender requested items be returned to them. I called nomorerack.com customer service and she couldn't not give me an answer. I called back again today and customer service couldn't not tell me why they had requested it be returned! The guy told me they emailed the shipper and it will take 5-7 business days to get an answer! Christmas is in 9 days! I do not have time to wait! They will not give me the name of the shipper so that I can contact myself! He said he didn't know but yet he just emailed them. They will not refund my money yet either! DO NOT ORDER FROM THIS SITE!

The same as all of the other reviews above, ordered my daughter's gift on 12/2 it is now 12/16 and I have nothing. Thank you to whomever wrote the customer care line direct, because otherwise you call and it tells you that they are only accepting emails due to the large number of Christmas orders and then disconnects. I was sent a tracking number and yet DHL doesn't have a shipment with that number on it. Errrr... to think that online shopping would be easier this year!

P.s. Please not the response from the company "apologizing" is generic and reads the same every time. Unbelievable. Like other's I will place a negative review on every sIte I can.

Order placed NOV 23, and have not received. Customer Service is a joke. Don't buy from this place. The only reason I got a live person was finding an alternate number on this website. Don't answer phones, live chat doesn't work, and don't respond to emails. I finally got a "supervisor" who "listened" and said he would refund, but honestly I don't believe it until I see the money in my bank. I've already disputed with paypal, I'm going to write my bad reviews everywhere, and will complain to attorney general if I don't get my money back. A legit company would not refuse a refund for items not shipped. I was told, "we don't do refunds after 24 hours of placing an order".
Edited to add: to the lady who "for the life of me" can't figure out why anyone would review this site as badand if they did, they must be stupidwell, you may have had a great experience but we did not, so why don't you keep your opinion of whether or not I read the find print to yourself. I did read the fine print, and no where did it say "this site is a scam, and we have zero customer service". Nomorerack can suck it.

I ordered a couple of items from them. Since I work in one state and go home to my family in another, I often have items shipped to my home if I know I am going to be there. Since Christmas is around the corner, I wanted to have the ship to address to my other home. Well my mind thought one address and the fingers typed the other address. I admit it was my mistake. However, when I sent them an email asking for the ship to address be changed so my kids can get their items, they told me they cant because of the way they handle products to do so cheaply. The items haven't been shipped, I notified them 1 hour after I clicked the purchase button. So we are not talking days here. They just keep sending me emails stating there's nothing they can do. Amazon bends over backwards for its clients, but these people could care less. They seem to only be able to send canned responses back to the customers. I will never buy from them again. Lesson learned. Horrible customer service!

We purchased 2 tablets for our grand daughters for Christmas. We received instant communication that the order had been placed and would take 10 to 14 days to e shipped. A week later we received an email that our order had shipped. And a tracking number. However, when we tried to track the package it would not track. I took the tracking number to the post office. No such number existed and it had not passed through any U.S. post office. We immediately called fr an explanation. The phone rep. Said that our tablets were somewhere in the warehouse but due to the huge number of Christmas orders they had been misplaced, but could offer no logical explanation as to how a tracking number got on a package that they could not find. She asked that we give them a few more days. I did, but this time when we called they still did not have an explanation as to how they sent us a shipping number on a package that they had not yet located in their warehouse. In fact a supervisor didn't even know if that had ever received the information from the manufacturer. We cancelled the order with her and called the credit car company to make sure we were not going to be charged.
Surprise, surprise, our account had already been charged. We are now fighting to get our money back. DO NOT DEAL WITH THIS COMPANY. I WELL BE FILING A COMPLAINT WITH THE BBB.

Ordered on Nov. 29th nothing yet... today Dec 115th the 1800 is a joke there should be something we can do about this company. I am reporting to BBB like that matters, but I want my merchandise or my money back. This is the first time I have had a problem with ordering online. I got 1 of the 2 orders, tracking number on it but no where to be found I even contact DHL and its MIA... visiting the PO tomorrow... never again for this site. IT SUCKS!

I placed an order on 11/26 and as of today 12/15, this order has yet to be shipped out and no one at NMR seems to be able to help. They took my money quickly but all I receive when I call the customer service line is a generic recording and generic emails which do not address my order or problem. This was my first time ordering from them and my last. I hate poor customer service and any kind of dishonesty concerning shipping dates since as customers, we trust what we're told by retailers.