NoMoreRack Reviews Summary
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 707th among Discount Shopping sites.
Horrible website to shop. Shipment took 3 weeks and my order wasn't even in the package. Tried contacting customer service and they never replied. Stay away from this $#*!ty website.
Items ordered Thanksgiving Day. One item arrived two weeks later and they tried to tell me I received both. After they finally acknowledged that I did not receive both they said I'd get the 2nd item in five days. That timeframe went by and I just kept getting the run around. I finally filed a claim with PayPal and after about 3 days the item arrived... still never received tracking or good communications from this company. Item received appears it may have been used but given the hassle of even getting it we are just keeping it and washing our hands of them. I would NOT order from them again. I think we only got our items because luckily we paid via PayPal. It's not worth the hassle! You may never see your items or they may not be as you expect... avoid!
Hi Erica P.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered a pair of boots and after I ordered it a lot of people telling me you're not going to get you order well I got mine and I can't wait till after Christmas to where them...
They are an absolute scam! I ordered a pack of two pashminas which were supposed to be made of silk and pashmina- one was but the other was acrylic and polyester!
Also, I didn't get a part of my order- tried calling 24/7 customer service but they were closed.
DO NOT SHOP HERE!
Hi Stephanie C.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Not sure if I feel any "better" now by reading the other reviews and learning that I haven't been singled out by the downright fraudulent activities going on with this site. Order placed 12/11/2013, received one of 3 items on the 21st, other 2 haven't even shipped yet! So much for delivery by Christmas. When you send an email inquiry (I sent 2) you receive back a canned/pre scripted message from a different rep each time. You can't call and inquire, they never answer! The message I got blamed all the "holiday orders" for the "slight delay" in shipping mine out. Just wondering if anyone has led the charge to have this place shut down yet? Maybe I should be getting ahold of Dateline, 20/20 etc? Think I'll make a couple calls...
Prices are great... 1/4 of the stuff is junk or doesn't work, shipping is awful(still waiting for stuff ordered on 12/02) customer service sucks( when contacted, they email & say stuff has shipped, but web site says it's still processing) invested over 1K in merchandise... never again... BEWARE!
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Should have ordered from Rakuten.com, but my dad and I decided to try this site. Big mistake. Just like several other reviews, ordered two tablets. One was delivered but we can't track the other since they had the same tracking number which indicates "delivered". Both emails I sent got a response but neither addressed the problem. When I got someone on the phone he "guaranteed" delivery by Christmas and I asked and if it isn't here? And he said a refund would be issued - but that doesn't turn back the hands of time and get it here for Christmas! Horrible horrible horrible.
I would not even give this site 1 star! I had ordered 2 tablets for my sons, 1 blue and 1 black. After 6 days of processing, I emailed them and got no response. So I facebooked them and after 1 hour they were ironically shipped. Happy, I was! 3 day priority shipping, ok, they will be here before Christmas. Well, my USPS had only a delivery for 1, the black one. So I checked the tracking number on the blue one and it also has the same tracking number as the black which stated "DELIVERED". They should have been delivered at the same time. I have been trying to email and live chat, which is offline btw! I paid for 2 and only received 1. Now I don't know what to do. Guess I'm going to have to go buy another before Christmas so both my boys have their tablets. This site needs to be down for good!
I have placed two orders with this site. It takes several weeks to get items. Customer service is a joke. The items are all lower quality then described.
I will never use them again.
Just giving the facts. Ordered 2 tablets on Nove 25th, PD by Paypal immediately! And as of today, Dec 22, NO MERCHANDISE! Have made daily inquiries and received template messages back that case is closed as it has been forwarded to the vendor... what the heck? I thought Nomorerack was the vendor! DO NOT ORDER FROM THIS SITE! Only 45 days to begin process to get a refund thru Paypal so not waiting much longer... worse part of the whole situation is going to be the disappointed faces on my granddaughters! Nomoreracks... NOMORESALES!
I order 6 tablets about 5 weeks before Christmas, received ONE. Nothing but excuses and apologies. Never again.
Ordered 2 tablets. Shipping wasn't superfast, but great deal
All in all pretty good. Waiting for 2nd shipment
One star is actually too many for this company! Absolutley terrible customer service! Having tied everything possible to contact them, i resorted to posting on their facebook... A response said'customer service is important to us and someone will be contacting you'... Then they have now blocked me from posting on their facebook site so i cant respond to their message to say still not ocntact. DO NOT order from these people!
Hi John S.,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
You don't even deserve this one star. I would love to know where you operate out of so I could visit. What a scam. No customer service and fake tracking numbers. Only dealing with reputable online merchants from now on. Ordered on 12/8/13 and my bank statement read a debit from nomorerack on 12/9/13. Got an email on 12/20/13 saying I just ordered on 12/20/13 and gave me a fake tracking #. BETTER BUSINESS BEAURU IS ALWAYS A FIX. DO NOT ORDER FROM NOMORERACK!
I ordered a laptop on 11/28 from their site. Still waiting. Cannot reach customer service by phone. I keep getting generic answer emails from them that this item will be expedited. It is now 12/21... Tried to call customer service today, there is a recording that their customer service phone reps are unavailable this weekend. Extremely upset and frustrated by their horrible customer service.
I placed an order on 12/2/13 for several items, I've received some of the items in the last 20 days, there are 4 items missing from my order and the "customer service team" just closes the ticket without giving me any info as to where the rest of the items are or when they're going to be shipped! The worst company to order from! Even the 1 star is too high for them.
Hi Johnny S.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Poorly operating company. They bill your card immediately, then take weeks to ship. Not worth the trouble... Reputable mail order operations don't bill until your merchandise is shipped.
I placed an order on 12/8. All gifts for Christmas. The same day, I emailed & asked to have one item taken off my order. I received an email the next day stating they cancelled my entire order. I re-placed my order online on 12/9. I received all but one item by 12/18. BUT I started to receive duplicate items. They shipped both orders, even though they told me the first one was cancelled. I never received the tablet I ordered & I received two of everything else. I tried calling, but the machine picks up & says they are not taking calls because of the high holiday volume. Live Chat does not work & I have been emailing them every day. I already reported them to the BBB. I am filing a chargeback today. Worst Customer Service EVER! Very unprofessional. The products are crap too.
Hi Amy B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered a ridiculously inexpensive three button suit just on a lark, fully prepared to take a loss. Good thing, too, because a two button suit arrived, tossed in a bag, made of some Byzantine man made material with wrinkles and creases and puckered seams that looked like they were sewn by the blind children of Calcutta.
Hi William M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered from this site thinking since I seen them advertise on TV they were legit WRONG! I haven't gotten the tablet I ordered, and it was for a gift for my god daughter now the other items which is JUNK I ordered I wouldn't waste my time or anymore money sending it back. I will be contacting the BBB and also the post master general as they sent me a email claiming I got my tablet, when in fact the tracking # they sent me is for a pair of earrings I got. So I guess if you want a NICKEL & DIME website this would be the place for you if not I would definitely NOT order anything from these people ever again.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
About the business
NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi JJ M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.