NoMoreRack Reviews Summary
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 707th among Discount Shopping sites.
Customer service sucks! Beware do not buy from them... I got a damaged item and they sent return label to invalid email address and now they expect me to pay $9 to send back to them... went back and forth with them even spoke to a supervisor Mark D and got no resolve! Spent too many hours of my life on this... hours I can never get back... this review is the end of time wasted! Do not use this site!
Horrible Customer Service! Order a tablet on November 29th & bank account was debited on November 29th. To date, I have sent SEVERAL emails in regards to my order! No tracking information has been received, no shipment has been received, NO answers have been received! Christmas Eve is tomorrow and I can't get any answers. There needs to be a phone number to call, EXTREMELY FRUSTRATING!
I ordered six items from this site including a tablet. I also ordered a tablet for my mother to be sent in another state. I put my order in on December 8,2013 and supposedly its guaranteed by Christmas. I have received everything besides the tablet. One order was incomplete. I emailed customer service 4 days ago and no response. 4 days is plenty of time to respond to an email. I won't even try to call after reading what other people have posted. Shame on you NOMORERACK! Taking people's money and not offering fair services. Shame on you! I bragged about your site because of the cheap prices. LIke my grandfather always said "you get what you pay for".
So many people had the same problem I did with the tablets. I ordered two got one the website says both shipped. I tolded them I just wanted my money back for the second one that I didn't trust there guarantee by Christmas and ordered one through amazon, but I can'tI get a refund till I can get and send back the tablet I haven't got yet.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less
I wish I would have read these before I ordered! I also ordered 3 of the same items, received an email with a tracking # but only 1 was shipped. On the email it showed as only 1 shipped, but on the order history on the website it had the same tracking # for all 3, which was obviously incorrect because 2 have not shipped. I tried calling the 7 day a week customer service which was closed over the weekend, the weekend before Christmas... genius. All the emails and chat replies are generic and say the same thing, even thought I have stated over and over that I have not received a tracking number. I ordered in time for Christmas, and guess what, I'm sure they will not arrive. And yes, of course they charged my card for all 3 the day I made the order. I will NEVER AGAIN ORDER FROM THIS COMPANY! STAY AWAY!
I ordered 2 tablet from this website on December 6 I received one tablet on the 19th and have yet to received the other one they have one tracking number for 2 tablets that arent shipped together they sent an email stating that the the items are showing as received on the 19th yes i received one but where is the other tablet and this not being able to talk to a rep makes this all the more fustrating I will NEVER be ordering from NO MORE RACK again!
I placed an order with 4 items on it I received only 2 of the items but the 2 I brought as Christmas gift have not yet arrive to my home now I received an email stating when they would ship but still no items online one items stats delivered to who and where not me this turned out not to be so much of a bargin more like a nightmare its December 23 and still no merchandise and no one Nomorerack seems to care I hate I was referred to this site and will not be referring any of my friends
Gwendolyn Watson in Chicago, Il
I ordered 8 products from this site dirt cheap, i ordered them on Dec 8 only recieved 3 of the 8 iteams tracking states they are all shipped but yet to receive the other 5 jteams, the items I did receive are crap, not at all what the site had posted looks like it but is not real. NEVER AGAIN
Hi Daryle L.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered a Christmas gift on December 1. By mid-December, I was getting worried that is wouldn't arrive on time, even though their website guaranteed delivery by Christmas if the item was purchased before December 9. I emailed them and got a generic response. They also marked the case as solved. It is December 23 and it still hasn't been shipped. Their phone lines have no customer service operators working and their Live Chat is offline. Their email responses are generic. I posted a comment on Facebook about how they haven't answered their Private Messages and they responded by thanking me for my understanding and patience and if I have any other concerns to please private message them... Really? So I responded back that obviously they never read the post they were commenting on. Now, I see all posts on their page are gone, the link to private message on their page is gone as well!
Never again. I wish I had read these reviews before ordering. Placed an order on Dec 5th, email said it was shipped on the 12th. The box showed a ship date of the 18th. Still waiting on another package ordered the same day. Did I mention they debited my account the day I ordered the merchandise. Run don't walk away from this company. They are also a google preferred company for whatever that means.
Hi John T.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I've made 3 purchases so far from NOMORERACK and were disappointed with 2. I still kept the order i wasn't happy with because i didn't want the returning hassle and chance of not getting back the same item which is a christmas gift for 1 of my daughters. Last purchase i made one of the items i received was not as advertised. I bought advertised 5600ma Power Bank Battery Backup and i received a 3300ma. Wrote customer care and i swore the reply i got was typed by a robot. No apologies what so ever and no explanation or solution as to what happen to my order. It's all about RETURNING. I DO NOT HAVE THE TIME! I do not think NOMORERACK gives a crap about costumer satisfaction. Would not be buying ever again from this site. Your LOSS NMR!
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered a pair of boots on 12/23 and still have not received them, of course they took my money. Everytime I call customer service I am told either 7 to 10 days or 3 to 5 days but that they guarantee I will have them by Christmas, they now have 2 days. Will never order from this site again.
Hi Kim S.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I received my order with in the guaranteed time frame and it shipped only 8 business days after I ordered it. I would definitely order from them again but I will need to remember to allot enough time before I need it. :)
TERRIBLE! Ordered 3 of the same item and got 1 in a week, the next another 4 days. And the last in 7 more days and it was the wrong color. They said i had to go thru the return process so i said the hell with it because they were for Christmas... NOMORERACK Sucks!
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Took my money their wesite says they ship to you within 10-14 business days but when you tryi conact tgem via phone yiu are redirected to their web site, I have 4 different customer service people tell me four different things, one being they ship within 3-5 days and it should take 10-14 days to teceive, one said we tell our customer s allow 2-3 weeks for shipping, nowhete on the site when purchasing was I told this. Now they've sent me something other than I ordered some other brand and it appears used all scrated up on the screen and its pink! Not even close! DO NOT TAKE THE BAIT WITH THESES PEOPLE LOOK THEM ON ON THE BETYET BUSINESS BEARU I WISHED I WOULD HAVE SOONER I HAVE MY COMPLAINT THRU THEM NOW AND WILL DO NO MORE BUSINESS WITH THEM THEY ARE SHADY
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I placed an order for Burgandy Combat boots with studs on December 3rd for a Christmas Present. Clearly allowing shipment delays. When the 17th came around I emailed a request to know when they will be shipped. I received a blanket delay notice and reasssured it would arrive for Christmas, well on the 21st I looked at my account to see it waws cancelled. No email or contact made to me so I went to online chat only to be told, it is now out of stock. Way to ruin a Christmas gift.
I have unfortunately ordered from a couple of bad companies, but Nomorerack has been by far the worst co. I ever dealt with due to their extreme lack of service.
L was informed that I would receive my order before Christmas if received before December 9th. Well I was informed by FEDEX that I wouldn't get it until Dec. 26th. Tried to contact Nomorerack to no avail. L would not have mind if it wasn't a Christmas gift. I was warned not to order from them, but assured I will not not be burned twice!
Hi Marg S.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered 2 iReaders on the 17th and said guaranteed for Christmas if ordered by the 18th. I haven't rcvd a tracking number yet and I got a general response on my order status email. Anybody have any way to get to them bc im worried my kids Christmas gifts aren't coming
Hi Regina S.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Was nervous after placing an order then reading all the reviews. I was pleased to get my tablet in only 5 days. Not sure if the quality will work, but it is only for a child to play games on! I will definitely order again.
I placed an order for a 6pk of fleece leggings (assorted colors) on the 9th. It billed on the 10th, shipped on the 17th (a full week after you've charged my card? Really?), arrived on the 22nd. I was expecting it to be at least moderately sooner, with the Christmas season in full swing... and I'll admit I'm fairly spoiled by Amazon prime.
So anyway... the package arrives with an itemized list of my purchases on the EXTERIOR and is left on my doorstep (what if they had been gifts, or I had crappy neighbors? Again, a little stunned by this). I open it up and take a look and the order is incorrect. 5/6 of the pairs of leggings are as expected... or, at least, I think they are, I have yet to wear them... but the 6th one was not only a different brand, it was a duplicate of another color. It was supposed to be black-blue-grey-burgundy-plum-olive, but I guess they ran out of black, because I got 2 different shades of red.
I posted on their FB wall (even though it's the final weekend before Christmas, we're still talking about 8pm PST on a weekend night) and they responded literally within minutes asking me to send a private msg with my email and order number so they can look into it. I checked this morning and not only have they not given me any response (even a "thanks for the info, we're looking into it" would have been nice!), they deleted every negative post -including mine- from their FB wall that I read last night.
Should also mention - I was on the fence about another item I was interested in and looked on Google to see if I could find reviews or better prices, and while their prices were definitely the lowest, the BEST reviewed product nomorerack had available was 2/5 stars on other sites.
About the business
NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beth W.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.