NoMoreRackReviews 2,048

I ordered several items from nomorerack.com for Christmas, and items were shipped separately, which made it hard to track. I realized one item, a coat, had not arrived, although I got an email saying it had been shipped. They said I had to (myself) track it through the USPS (although they had a UPS tracking number, apparently, it actually was shipped via USPS). I had to file a claim with USPS. (Shouldn't the shipper do this if they sent something that didn't arrive?) It finally arrived, but unfortunately, in the holiday rush, I didn't open it right away. Once I did, I realized it had dark discolorations--like it had been exposed to a chemical or something. I contacted customer service, but since it had been more than 7 days by their records (although I actually received it a week after they had record that I did), they would not accept a refund (even though I was not refunding it because I changed my mind, IT WAS DEFECTIVE.) I asked if they would consider credit, but although their motto is something about customer service, truly, it is not. I rarely return things, and should have checked their return policy, but I would think their policy would be a little more lenient if they sold a defective product. In full disclosure, all other items were ok. I won't order again, though, there are too many other options for the same kinds of things with better customer service policies.

I signed up for NoMoreRacks emails to find deep discounts on items I would normally buy (I'm a college student and only work part time). So I thought this was the best! I ordered from the site for the first time Christmas day: a facial cleansing brush and a set of sheets. The sheets arrived first, although it took a little longer due to snow and the fact that UPS, FEDEX, USPS were behind from Christmas. No worries though. I liked the sheets, but the color was a little different than the brown that my comforter is. I emailed the customer service email, and didn't hear back from a few days. The person said to send them my email address, full name, order number, etc. This was about a week ago. I still have not heard back. I called the 1-800 number, but got a recording basically saying they are not answering they're phones due to Christmas (which was 3 weeks ago!). I sent another email saying I would report them to the BBB, and gave them all of my information again. 2 days later, still have not heard anything.
The products they sell are good, but their customer service sucks! Never ordering from them again, and now have wasted $50 that I could have used for something usefull.

I dont understand why some people are receiving damaged items. But my experience was good, I ordered most of my christmas items from nomorerack. A spongebob brush, a giraffe necklace, a 2pack of sock monkey hats, & an angry bird hat.
I understood that it was the month of December which meant snow and other christmas items could affect shipping time & mix ups. I received all items seperately. The brush brittles were damaged and bent but I could never blame the company because several things could have crushed it while ups shipped it(after all, it was christmas month!) the diamond giraffe necklace was NOT full of diamonds but with fake gems(understandable because I only paid $18, I didnt expect diamonds when I ordered it anyways) and the hats turned out better than I was hoping for! They were warmer and fit better than expected. & for the shipping time, it took 2 weeks but ups & weather was to blame. I cant believe half of you complain about the shipping & blame the company for damaged items. You get what you pay for. If you want a $500 tablet, pay the full price! I would never buy any electronics from ANY company that sells for half the price it really is.(thats just common sense!)

Although I was not happy about how long it took for my items to be shipped to me... I also understood that this past holiday season, everyone was inconvenienced. My items were delivered in bits and pieces but eventually everything was delivered. I found my jewelry selections to be beautiful and of very good quality. When I did contact the company by phone, I was given accurate information on the status of my order. I had to call a different # than was on the site,*******225), but once I got through the agent I spoke with couldn't have been more helpful in tracking my order. In fact the rest of the order was delivered the next day! Although it was a long wait, it was worth it. I will recommend this site but warn that they are slow at S&H, but@ $2 per item S&H, what do you expect? Thank you nomorerack for a good shopping experience on the net. I will shop with you again... great products. JTF

I bought 5 items before I read reviews. I was skeptical considering I was buying them as christmas gifts. The last package came today. Family absolutly loves everything. Sheep 12"boots true to fit, mohican women's boots def need to upsize did my return with no problem. Eyeliner/lip liner 40 set recommend for younger skin texture stays on longer and better. Professional eyebrush set works amazingly good, silver infinity ring do far its beautiful will update if ring alters in any way. I received emails when item shipped and delivered. I received tracking information for everything. Usps, fedex and some other pckging service. I received fast response thru customer service only contact is via email. Good on my end. Now if ur getting outrageous things like yhe tablets they maybe refurbished.

ABSOLUTELY APPALLING COMPANY AND CUSTOMER SERVICE! The worst I've ever seen. Really really regretting not reading the reviews prior to ordering from them.

I ordered 5 sets of curtains through this website. The photo showed that the product was a grey-silver color. When they came in the mail, they were gold and brown. Trying to return these things has been a nightmare! One guy emailed me back, said he'd send me the return information, and I never heard another word. I sent several more emails and finally got a response from someone who told me my items were "final sale," which they certainly were NOT because I never would have purchased them if that was the case. When I tried to call, they have no one available to speak to you because of a "high call volume," probably because of many many others like me trying to get their money back from this HORRIBLE COMPANY.

NEVER, EVER ORDER FROM NO MORE RACK! Go to Amazon!

I bought a Motorola Xyboard tablet and was completely dead. It took several hours of charging until it got fully charged. It came on and looked like it was already activated. I looked in the photo app and there were personal pictures there of the previous owner I looked in the email app and there were personal emails there. Had I known this was going to be a USED tablet I would have bought it on Ebay for $75.00 cheaper. Do I trust their site again that if I buy something it won't be used. What if I buy underwear off their site, is it going to be used too? Plus there was no SIM card in it either which new ones come with. This is the first and final time I buy here, at least on Ebay you have better responses from them.

It was as bad as it could get, i ordered a very pretty pair of earrings for my boyfriend, the item arrived, and it was a completely different item, i paid for a screwback and got a $#*!ty ugly looking thing, i got robbed $20 from them, i called over and over again, spoke to manager, and i cant exchange it because they dont have the item i bought anymore, so they thought i was stupid and sent me a pair of earrings that in their mind looked alike, it looked NOTHING LIKE IT! And they claim they sent me a return label which i never got, check spam folder and everything, they say they can only send it once, if i want to return it i gotta pay for return myself. I will never ever order anything from them again, i also got some bracelets for my niece, and it came in a plastic bag, really? Not even in a box? Disgusting company! I'm a groupon girl all the way, NOMORERACK SHOULD GO OUT OF BUSINESS AND STOP FOOLING PEOPLE,

I am having the same issues as all the recent posts about not receiving items. I pleaced my order on December 3rd. Still no answer. No items... no resolution. I strongly suggest you contact the BBB as I have. The same response I keep getting is we have escalated this and please wait for a response. The only way they get reprimanded is if you contact the BBB (I've worked in corporate retail for 8 years, and they HAVE to respond to those claims from the BBB).

I ordered a set of sheets in August, it was sent out and returned to sender before I had even received the package. I made a complaint and asked for my money back. They said they could not give me a refund but give me store credit to REPURCHASE item. They also would not simply send the original order back to me. When I went to repurchase the item, they would not include my shipping costs. So since I had the credit I ended up keeping it and using it for another item, a more expensive item, that I used the credit towards. THAT TOO was shipped and returned to sender! I got a confirmation email stating that my order had been delivered but when I checked the tracking through the shipping company I found that it had made it to my city and then promptly returned to sender, which in fact, is the OPPOSITE of delivered. I once again sent complaints that fell upon deaf ears. This has been going on for about a month and now that I am demanding to have my money back, screw the store credit, they won't give it to me because it is past the 60 day threshold of the ORIGINAL order that i ORIGINALLY asked my money back for. THIS IS A SHAM OF A COMPANY-- GOOD LUCK TO THOSE OF YOU WHO ARE BRAVE ENOUGH TO GIVE YOUR MONEY TO THIS B*&^%$T. That being said, i still have the store credit for the original purchase, so maybe just for laughs ill try to order something again. And i guarantee you that in another month ill be back writing the same review. Chapter 2.

Very frustrated at moment. I ordered a tablet for my son, he is an apple kid, this was android I took a chance & he didn't like it. Shipping wise, etc it got here before christmas. Since he didn't like it I requested a return authorization & was given one pretty quickly unlike some of the comments seen here. I did as directed, included the return authorization & the tablet in original box untouched, sent 2 day priority mail (which I had to pay for). After not getting a refund back for days I emailed them as I had my tracking # and knew exactly when the tablet arrived. I didn't know to include the tracking # in my email. After 2 days of waiting I finally got a reply asking for the tracking # and the reply said they would contact the warehouse, got a 2nd identical reply from a different rep again asking for the tracking # stating they'd contact the warehouse. It did say to allow 2 weeks for return to be processed. It has now been 2 weeks & 3 days I honestly think I'm out the $115 paid for this tablet, the refund was to get my son something he liked. I feel badly & will have to find a way to afford something evidently without this refund this kid should not have to suffer for my mistake in buying from this horrible website. :(. As I paid through paypal I'm planning to dispute through them if this doesn't get resolved in the next day.

So the returned tablet saga with this company continues, I provided them the tracking # multiple times only to be told my # isn't valid and to please provide a scanned copy of the receipt. What? It almost is feeling like an easy excuse to not refund a customer's money back. NEVER BUY FROM THIS SITE UNLESS YOU ARE ABSOLUTELY CERTAIN YOU WILL HAVE NO NEED TO EVER RETURN.