NoMoreRack Reviews Summary
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 727th among Discount Shopping sites.
I ordered a set of rings in size 8 and was sent a size 6. Because I didn't contact them within 14 days, I cannot get a refund. This was clearly their mistake. I also ordered two set of sheets on Jan 10th and have yet to receive them. They charged my account on Jan 10th and as of today, I have not received any items that I ordered. I tried to contact their Corp. office in New York just to get lost in their automated phone service. I guess I have to take the $70 loss! STAY AWAY FROM THIS SITE!
I ordered a dolce and gabanna light blue perfume for XMAS. I was shipped a "not for resale" floor sample with a defective spray button. By the time I figured out the problem the 7 day exchange period had expired. I have lost my faith in NOMORERACK because they allowed this fraudulent sale and their return policy is unfair especially during the holidays when gifts are sent. I have never had this problem on EBAY or AMAZON. In addition, the order was very late by over a week! I also checked their prices and the prices were not any better than you could get at other locations despite the harsh return policies.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered from nomorerack before I read these reviews. While waiting on my order I was a little nervous about what to expect bc everyone had such bad experiences. To my surprise, everything went great with the shipping. It took less than 7 days for my order to arrive! The only bad thing is that my order ( a set of two earmuffs) were a little flimsy and feel like they can break at any moment, but for $6 I'm ok with that. Winter will be over soon! I may try something again, but I will make sure it's nothing too pricey. At least until I build up some confidence in them.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
After reading other comments about this site, I still took a chance. I received my order quickly and without incident. The product I ordered, a set of sheets, was not as I expected... a little flimsy... we'll see with time how they hold-up... but for the price I'm satisfied. All-in-all I'm glad I took the chance.
Was going to order something but decided not to after reading the reviews.the company answer to all the reviews started out the same way. Seems to me they need better management if they want profit by customer satisfaction. Sorry guys the company sounds untrustworthy
I ordered an item from nomorerack.com at the beginning of December. It showed as being shipped on December 13th, but there was never any shipping info available, and it never arrived. I sent numerous emails to customer service and the response was always the same: the order is with their vendor and there was nothing they could do. Then the complaint was marked as solved -- although clearly nothing was solved. After many attempts, I was finally referred to a manager, and received a refund with a note that I could keep the item when it arrived - which, of course, it never did. I was told I got the refund because the order fell within nomorerack's Christmas delivery guarantee -- apparently I wouldn't have gotten a refund otherwise. Also, I get 3 or 4 emails daily from the website and you CANNOT opt out -- when you try to click the link to opt out, nothing happens. I just gave up and delete the emails. Addendum: Nomorerack contacted me and offered to make it right. However, I already got my money back, so I'm not sure what else can be done. The experience was not a good one - even if the vendor was at fault, nomorerack.com should not brush off consumer complaints as "not my job." The great customer service should not come on the heels of a bad review posted on a public website -- it should be any everyday policy. Many people have probably had good experiences with nomorerack, I am just not one of them.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
The best way to rate nomorerack is INCONSISTENT. My experiences have been great and not so great. Two of my orders were excellent - easy ordering process and pleased with name-brand items I was already familiar with. One order was not available a week or so after I placed it, and the amount was refunded to my credit card. I was disappointed but these things happen. One item I received had a manufacturing defect, so I was given an RMA number and return label. I tracked it via USPS and it was delivered. Two weeks later, the manufacturer says they didn't receive it and nomorerack says my RMA will soon expire. So I guess I'm out more than $40!?! After this, I don't think I'll shop at nomorerack again.
Hi Barbara S.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Ordered a tablet from them for my son. Came in and it didn't work. They said no problem, send it back, you'll get a refund. It's been a month since I sent it back and nothing. I've sent emails after emails and now they're telling me my claim or whatever has expired and there's nothing they can do! It wasn't even my fault it expired! Luckily, their crap is cheap so I guess it's a bought lesson as they say. DONT DO BUSINESS WITH THIS COMPANY!
Hi Dylan K.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered a tablet that won't charge for my daughters birthday! Now what? Do they care no! They say email them but it is just a waist of time! I will never shop on this website again, and I will tell people to stay away!
Hi Steph F.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
The reviews from other customers are shocking. I ordered a set of three AMAZING bras for $16. They were SO wonderful, I ordered 3 more sets for my girlfriends. Shipping? 2 days after I placed the order, the bras were in my mailbox. I don't think I'd order jewelry or electronic items from this site, but those are items I'd want to put my hands on before purchasing. If a tablet is only $15, and the list price is $350, one should be a little wary, doncha think? But for tights, and bras, and underwear, and stocking caps, how could you go wrong. All five stars! GREAT experience. I will be back.
My experience was awful. Tried to do an order from a friend request & was unable to use my credit. Reported the problem, it took them 3 times to supposable fix the problem which did not work & now they are just ignoring me. I am not happy & I will never visit this site again.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I have been with nomorerack for a little over a year now. I have sent family and friends to this site and I wish I never did. I placed a order dec 27 2013. Never received it sent a email to there customer service and they stated that the order could not be completed because the supplier didn't have the items anymore, ok fine but then you tell me that you've know this since Dec 30 2013 and did not contact me or give me my money back. What has really ended my relationship with this company is: They sent a laptop with a battery that doesn't work. Takes me over 2 to 3 months to receive anything and last but not at all the end, dec issue, i didn't get a respond from my email to them till January 20,2014 and I have not received anything or my money back. Very disappointed
Hi Johnetta E.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I purchased a tablet for my daughter for Christmas. I contacted NOMORERACK that it did not work. They claimed that the sale was final. The ad on line did not say that it was refurbished or that the sale was final. They said that they would provide me with the manufacturer information because the box claimed a 90 day warrantee. They did not provide the information so I sent the tablet back to them. It became apparent that they were employing a delaying tactic. I returned the tablet to them "return receipt requested". Someone signed for it and it is now in their possession. So I am waiting for a refund. I have saved every communication as I have a terrible suspicion that I make have to take them to small claims court.
UPDATE: THE COMPANY IS A RIP OFF. They sold me used merchandise while advertising that all their merchandise is new. They will not refund your money for defective product. DO NOT TRUST THEM. THEY STOLE FROM ME AND WILL STEAL FROM YOU.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
So I found this website advertised on facebook, thinking it was legit. I thought a friend posted it, but i wasn't paying attention and it was actually an ad that went through my feed (I figured this out after my purchase of course). Anyways, I ordered 3 things, and just like anyone who first goes to the site, you add things to your cart like crazy! Why? Because the products are supposedly quality (expensive) products that are marked down tremendously. A 250 dollar down comforter for 36 bucks? WHAT A STEAL!
Well let me tell you, a 36 dollar down comforter will get you... well, a 36 dollar down comforter. It's not even a down comforter - more like one of those disney comforters you get at walmart. It's so awful! And I would return it, but it would cost me more to ship it back to china because its so heavy than to just donate it!
So... this website isn't a complete scam, I mean, I did get "product." But was it the quality it claimed to be? Oh god no.
Hi Lindsay M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I purchased a Android Tablet and cannot even use it to chat on Google Hang Out. I can receive audio and visual but no one can hear me or see me. Their customer service said to check the microphone to make sure it wasn't plugged with any foreign object. Also they give you a complimentary warranty that is good for 30 days after the purchase, which was Dec. 2, but I didn't receive the tablet until Dec. 23 - such a scam. Do not get involved with this company, you will get burned. Just read other reviews, they rate 2 (two) stars, yet they are really into "customer satisfaction"! Oh, by the way, the tablet no longer functions at all, seems a 4lb sledge hammer got the best of it. Go figure?
Nomorerack SUCKS. I ordered 3 things. They charged me for all of it, two of the items came to the WRONG address (I checked it THREE times before I hit 'submit' for the order. The third item, I'm still waiting for (its been over a week since the first two were delivered and no notification that the third package would be delayed was ever sent. I had to drive an hour each way in my gas guzzling truck to pick up the items only to find out that when the third one comes, I'll have to do this again. This will have cost me over 100 in gas! Their call center must be in India, I spoke to a man who wouldn't let me get a word in a edgewise until I screamed at him "Will you PLEASE let ME talk?" Some bargain... NOT. I won't be ordering from this website ever again. Please pass along this information to all of your family and friends!
Hi Kathy E.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Not sure yet but I was reading all the reviews and wondering if I can cancel my order. I ordered a few things and now worried. Does anyone know if I can cancel my order - this is the worst reviews on anysite I have ever read - now worried :(
Hi Sally G.,
At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help you with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered a gift for my sister and this sorry excuse of a store canceled the order with out any notification! Nothing! I love Overstock and Amazon. I read all the bad reviews of Nomorerack, but decided to give it a try. Bad move on my part. There is no way this store can stay in business with such poor service.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered a black cincher for a trip to Miami, when it arrived it was the wrong size. I contacted nomoreack and asked if they could express ship the correct one because I really needed it in a certain time frame. I received two different cold emails stating that due to their unique business policy they could send me a postage label to return the wrong item and refund my money once they received the item. I didn't want my money I wanted the item. Bad business all around. Don't even bother with nomorerack, you will regret it
Hi Shanae B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I AM GOING BACK TO SHOP WITH E-BAY & AMAZON BECAUSE THIS COMPANY DO NOT LIVE UP TO THEIR WORD. I BOUGHT SEVERAL ITEMS FROM THEM SOME I AM PLEASED EITH SOME I DONT BOT I AM VERY PISSED ABOUT THE SAMSUNG GALAXY MEGA SMART PHONE I ORDEREDB BEFORE IT WAS SHIPPED I FOUND OUT MY CARRIER BOOST DID NOT USED THE GSM. NET WORK SO I TOLD THEM RIGHT AWAY THEY REPLIED MY ORDER ALREADY SENT OUT TO THEIR AFFILIATES BUT WHEN I GET IT I CAN RETURN IT WHEN I TRY TO RETURN IT I COULD NOT GET A RMA NUMBER BECAUSE IT IS A FINAL SALE. NOW I LOST ALMOST $400.00 JUST LIKE THATI SPEND A LOT OF MONEY WITH THEM BUT NO MORE. THEY ARE PIMP OF MERCHANDISE (STAY AWAY YOU HAVE BEEN WARNED)
Hi Chester C.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
About the business
NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie D.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.