NoMoreRackReviews 2,048

My first time ordering from this site. I orders a bracelet for my son and two rings for my daughters. I had plenty of time for them to arrive for Valentine's Day, but that didn't happen. Today (2/18) I got the package the bracelet was supposed to be in only to find two pairs of earrings. They did not pay attention to the last letter of the SKU. It was a but they sent the E product. I called, was given a return label, followed their instructions and videotaped exactly what I did including handing the package to the man behind the counter at the USPS. I called back to check on the location of the rings. I asked why there were no updates on the tracking site and was told they sent me the wrong tracking # & I will have to wait to see if it shows up. Poor excuse for customer service!

I have ordered several times from them since 11/27/13. Here's my experience:

PROS:

1) When an item was not going to be delivered or their supplier was out of stock I was promptly notified, issued a refund, and given $10 credit as an apology. I appreciated this very much.

2) All the items I did receive were of EXCELLENT quality. No complaints at all - I've ordered clothes, rings, cards, tech accessories, murano charm bracelets etc and I was very impressed I received such quality at such a good price! The misspelling on the shirt (described below) was a disappointment but the quality of the shirt was wonderful.

CONS:
1) If you are ordering for a holiday you HAVE to order at least 1 month ahead. I ordered Christmas presents (on 12/5) this year from them: 2 of my childs Christmas presents we never got and my niece & nephews presents arrived on 1/17/14.

I have had their shipping take 4 days and others 6-7 weeks... its a crap shoot so give yourself LOTS of time for delivery!

2) I ordered the Geico Camel t-shirt (Hump Day YEAH.) for my son and it had misspellings on it... beware of that as it seems some of their items are the "throw aways" from large companies. On the other hand I ordered my niece the Twilight Edward hoodie sweatshirt for $7.00 and it was perfect. No misspellings at all and made of good material.

Yes I will order from them again as I know now that shipping takes a horribly long time and I order with a "I hope I get this!" attitude cuz you never know with them.

I gave 3/5 stars because I'm still a bit angry about the Christmas thing but their prices and the quality of their products are very good.

Hope this helps;-)

I was buying a lot of items from them, shipping was fast and i did not really had many problems until i started buy clothes. Bad idea, its not what you really expected to see, and you can not try it either, so, i end up trying to return 2 jackets, they did not fit. Too much trouble, too many e-mail and nothing for real. They were from two different vendors how i was told later, but i got from them only one USPS label to begin with, so, one jacket was processed with lower price and another one got lost somehow, and nobody can find it till now. I received from them too many e-mails but nothing resolved, and in the last e-mail they asked me about tracking number. Wow, either they don't know how to process returns at all or they just playing games with you until you will get tired of them doing nothing and give up on the return.And even that one return they processed is a problem, they gave me a store credit, but i have to spend almost $12 more so i can use that credit. Basically they trying to get more money out of my pocket so i can spend my money i got for returned item. They don't want to let me use my money without limitations. I never heard this one before. I would never buy anything from them again. They can keep that refund and another jacket they "lost" as a reminder about their bad customer service. They not going to get any more penny from me.

I wish I could give a lower rating! I ordered and item from them that arrived defective, I went through the return policy as they stated, got an RMA#, etc. returned the item, received an email from them that they got it and my full refund has been processed. I emailed them a couple of weeks later when the refund had still not shown up on my credit card and they replied that they refunded me an in-store credit. They sent me a defective item, according to their policy I should get my full refund applied to my credit card and now they're trying to get away with keeping the item and the money by only applying my refund as a credit. Absolutely terrible customer service, why would I want to buy from a company that screws their customers out of money!

I purchased a LED Stainless Steel Titanium Waterproof Watch from them for a Christmas Gift on Dec 17,2013. After a few weeks the led lights started to dim. Then we noticed it would almost turn off. We thought it was the battery so went to have a jeweler install a new one. She tried 3 brand new batteries and it actually made it worse it was even more dim then with the original battery. It also apears that a few of the LED lights are out and defective. I contact them first by email as their customer service line was closed. They had told me that because it was over 14 days and worn they could not return the item. I explained that I did not want a refund only wanted them to do right by me and exchange it for another one as they still have them listed on their site. I also explained how disappointed I was that they would not do anything to fix the situation. That it was not that i did not like the item that it was defective and I just wanted a replacement. I then called customer service to see if they would help me. I even have my order slip. I spoke to a woman and she again told me the same thing. They have a 14 day return policy. And could do nothing. I asked to speak to a supervisor. Was put on a 25 min hold and finally got someone on the line. Again I spoke to her told her the situation and that all I wanted was for them to replace the defective item. She just kept repeating that there was nothing she could do. I am disgusted that you can purchase an item, especially a electronic and if it is defective or starts to fail after 14 days they will do nothing. Oh and you can't wear it either. So what are you supposed to do with a watch. This was a Christmas present and now I have a piece of junk that does not work, my loved one who is very upset as this was their favorite Christmas gift, and a company that says that customer satisfaction is their number one goal. But will not do anything to do right by their customers... I am absolutely upset and disgusted. I basically just through my money down the drain. I did not think that it was going to be to much to ask for them to replace the item. Stay away. I see that a lot of people have had an issue with this company..

I ordered sheets which took several weeks to receive. I then ordered an item which was stolen off my porch so I never even got to see it. I am actually writing this for my sister. She ordered the wish lanterns ( which is what was stolen from me) and they never came! She has not even received an email with an order number or shipping notification. After reading all of these reviews, I have no idea HOW this site has not been shut down completely. How can they be allowed to continue to rob people of their hard-earned money? I am so disappointed! NEVER AGAIN!

Worst people ever!

I ordered three items and returned them. They received and took so long to refund me back. I waited weeks and they still haven't refunded me. Luckily I used my Paypal account and I opened a case on them and instantly they refunded me.

But guess what, now I cannot access my nomorerack account lololol... They blocked me lololololool.

What they don't realized is that they lost 15 accounts (family members and friends) who used them a lot.

GROUPON is the best!

I see many people complaining about this website. First with the delayed shipping I did have an order take about 3 weeks but of course this was right before Christmas. Second, you have to remember you get what you pay for so don't expect high quality product for something you only pay $8 for. Third, as for the return policy I have a couple of friends who have had to return items and they were able to do so without any issues. I have made several purchases from this website and have not had any issues with scam or hacking into my account. Just remember this can happen with any company look at Target, do you blame that on target and never shop there again? Trust me if I thought this website was a scam by any means I would be the first to share my thoughts on that but I truly have no reason or circumstances to believe that this company is scamming anyone. I think people might just be upset because of the policies, but this is why you read return and exchange policies prior to purchasing.

I ordered 3 pieces of jewelry (Stainless steel for men) When I received the package, The packing slip showed all items had been packed but one of the bracelets I ordered was not in the package. I do not believe it ever left the supplier. When I contacted NMR they said the supplier could not replace the item and offered me a store credit. No one in their right mind would want a store credit from a store that could not furnish the item ordered. I want my money back so I can order the item or similar from someone else. They have not resolved this issue in a satisfactory way! They still show that item for sale!

DO NOT ORDER FROM THIS SITE! This is the worst site I have EVER used for online shopping. I ordered three items. The first, 6 satin underwire bras, came promptly and looked nice. When I tried them on however, I found they are made with a bell-shape and ride up with any movement. AT ALL. Garbage.
The second item is even worse. I ordered a feather & down bed pillow. The feathers are such poor quality that the quills poke through the fabric and stab your face. I can't believe selling an items this bad and this dangerous is even legal.
I received the third item (bed sheets) several weeks after the first two. I haven't opened them because I'm afraid I'll be disappointed with this product as well.
And don't plan to return anything - their customer service is worse than their merchandise (if that's possible)!

OMG! I was a bit skeptical with their too good to be true pricing but then I still give it a try. Shipping was ok but I guess i'm going to get another package in the mail since I only got 1 item of 2 that I ordered. I ordered "double row stretch bracelet swarovski blah blah..." only to find out that i ts dollar store quality... booooo the photo that their advertising is so much different in the actual item. Beware of buying jewelry, it's not good quality at all, you are just going to waste your money and time. We'll see how their going to respond on my refund/return.

This company should be put out of business. Ordered the comforter set on 8 Jan 14. Could never track the item. Contacted nomorerack on 9 Feb... two customer service reps later I'm informed that the item can't be reshipped. When was it ever shipped. Then they have a nerve to tell me they will credit my nomorerack account so that it can be used towards something else. WRONG ANSWER! They need to credit my credit card. I have no desire to ever in my lifetime conduct business with this shady company. Next step for me is BBB and my State Attorney General's Office.

Returns were a nightmare. For over a month i emailed back n forth w/their customer service who says always "we are here to help". Baloney... i returned 3 items gave them tracking n delivery confirm, they said had to confirm it w/their vendor, which did not do diddly. Finally i was so exasperated i got hold of paypal thru which i had paid them, explained situation and frustration. Well within 2 days of paypal contacting them they coughed up the refund. But it took me a month of frustrating repeated emails to them with no response til i got paypal involved. I will not ever use them again! I suggest you think twice about them no matter how great their deals seem. Also watch out for the hidden words final sale when buying anything from them.