NoMoreRackReviews 2,048

I ordered two new sofa covers for a loveseat and sofa and they did not match in color when they arrived. The company did not include a packing slip in the order and when I called to ask for some assistance they said they could not and would not help me to get the order taken care of properly. They have my contact information and my credit card information and the data from the order that they failed to complete correctly. Why they are refusing to simply provide the product they advertised is beyond aggravating.

I would encourage other customers to avoid this company.

I ordered a set of sheets from them. They came and I didn't need to open them for a few days. When I did open them, they were obviously USED and STAINED. I called to say I was returning them and I got some crap about they'd see if I was still able to return them. I'd only ordered them two weeks before. I threw a fit, so they sent me a return label. They received my merchandise but I've yet to see the return on my PayPal account. I will be the nastiest person they've ever dealt with if I don't get my return soon.

Horrible customer service! I had to send them an email asking about the status of my order that I placed almost 2 months ago. Then they respond with this annoying tagline of "Always here to help" from someone named "Lovely D" (Really?) saying that there was a supplier issue and I was issued a refund a day ago. However, they never sent me an email apologizing or with the status of the order and act like it's no big deal. DO NOT ORDER FROM NOMORERACK - you will be severely disappointed!

When they say it will take 2-3 weeks to get your package, just know that most likely means it WILL take that long and probably longer. Also, they WILL NOT cancel your order if it takes longer to ship then they say it will. I do almost all of my shopping online and NO COMPAANY takes this long to ship items. They actually told me they would rather lose me as a customer then give me a refund. Actual words from the suoervisor's mouth. That is the truth!

I had to return two of three items I purchased because they were very poor quality. I shipped them via USPS on 1/25/14, I have proof of delivery on 1/30/14. Today is 2/24/14 and I still have not been issued a refund. I emailed them a couple of times and never received a real response. I just called and spoke to a customer svc rep who didn't seem to understand, so I asked for a supervisor. The supervisor told me now he is going to contact the vendor who was supposed to issue the refund. When I asked how long this would take he told me 5 to 7 business days. The fact that it was received a month ago seemed to mean nothing! Allegedly, I will be contacted by email. I will not hold my breath!

My cousin tried returning two products that arrived to her broken. After weeks of fighting it, they finally told her to return the items, but refused to give her a refund.
She posted her story on their facebook wall, only to be told "send us a private message" and then she was blocked from the page.
I left a comment on their wall, bringing the block to their attention (and to my friends list attention) only to be told "have her send us a private message" to which I replied that she couldn't because they have blocked her. A friend of mine saw my post and commented "Saw it. Noted"
Next thing I know, I'm blocked and my friend who commented was blocked.
So I took to twitter, and have since been blocked as well.
Where is the customer service? They claim to want to help but block any users with discontent.
DON'T DO BUSINESS WITH NOMORERACK.COM they lack integrity and professionalism.

I don't care if the boots were marked for final sale or not. If NoMoreRack wants to have a business prosper and grow, it is NOT the way you treat your customers by not allowing returns. The CEO and the other upper echelon business men could learn a thing or two from the way K-Mart, for example, runs their customer service and return policies. Buying things over the internet, especially cloths, is a risky thing for the buyer because he/she cannot try them on or examine the quality. Those reasons alone, should make it a policy for ALL internet sellers of wearing apparel, that the customer should have a "hassle-free" return if need be.
Rest assured, I will NOT be doing business with nomorerack again, and I will spread the word among my friends and family as well.
G..

I ordered two tablets for my children for Christmas in December 2013. One of the tablets didn't work from the beginning. I contacted the site on December 26. I have fought with them to get my money back. In February they finally decided they would let me return the item. I packed it up and returned it, but yesterday I was told I had passed the 60 day limit to have the money returned to my credit card. They credited my nomorerack.com account. Why would I want to do any further business with this company? I will NEVER order from this fraudulent company again. I have contacted the Better Business Bureau and am waiting for a response. Do not order from this site. They do not stand behind the less than quality products they sell.

Saw a link on FB for the 1600 Series sheet set for $29. Received immediate conformation, shipped in a week, and arrived 2 days later. The sheets are exactly what I expected them to be... light weight microfiber. The labeling states "1600 thread count, Egyptian cotton"... all I can say is they are lightweight sheets. I did not expect them to be anything more. UPDATE: I have placed 2 orders with NoMoreRack.com with no issues. Both orders shipped inside of a week from placing the orders, and were delivered a few days later. Both items were as advertised, and I feel they were both exceptional bargains. I have read numerous bad reviews about this company, but I believe all companies have dis-satisfied customers. The net just gives them voice. As for the website, it does load slowly. I will continue to shop this site. UPDATE: 3rd order arrived today just over a week from order. Another good deal.

In late November, I ordered 3 pairs of Ugg wannabe boots in 3 different colors for my granddaughters for Christmas. I received an email within a few days telling me that the order was complete and had been delivered, although the tracking information clearly showed that the package was not due for another week. On the expected delivery date, a single package was delivered, clearly marked "multiple packages" and one pair of boots was missing. I immediately notified nomorerack and got the standard "We're so sorry..." The said that the vendor had been notified and would respond in 5-7 business days. 10 days later I again asked for an update and received exactly the same email in response, adding another 5-7 days. I didn't get the last pair until a couple days after Christmas, and the girls were ecstatic until about 2 weeks after they got them. Then, the soles all came off. All 6 of them. From every boot. When I contacted them, they told me that I had missed the deadline (of 10 days) and was not eligible for any refund or credit. Never again and I have routinely posted additional warnings to my friends on my facebook page so they don't get screwed.

UPDATE: I found out about the BBB site for NYC and posted a complaint, which was followed within a week by a notice from Nomorerack that included a return ticket and a request to return the boots for a full refund. Nice try. It had been nearly a year following the crap they sent and we had already discarded all the pieces of the boots. So they still won.

I placed a order two weeks ago! Tried to go back into my account to check order and it said my account was deactivated I changed my password and got back in to find out my order had been canceled! I emailed them and they didn't respond for three days! They told me that my account flawed as a fraud account! So my husband set up a account and ordered items on tuesday! Today it showed our order was canceled and his account was deactivated to! I had finally found what I had been looking for a while and can't even get what I order cuz they want to cancel our accounts! Do not order from this company!

I ordered a red Android before Christmas for a good price. It was delayed in shipping but did arrive just before Christmas. It looked good and was sealed in the package. Other things I had purchased were good so I wrapped it for Christmas. It wasn't opened for a few weeks. When it was opened it was PINK. Color not super important but it was scratched and partially repainted! (Used! Not new!) When I charged it and tried to turn it on it was LOCKED! Used, damaged and not even the one I ordered! Customer service said the time period had expired and there was nothing they could do! They did nothing for me! I had been happy with other items and would have been an excellent customer and shared my great experience with others. I will not trust them with my business.