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NoMoreRack
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NoMoreRackReviews 2,048

1.9
nomorerack.com

NoMoreRack Reviews Summary

NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 727th among Discount Shopping sites.

service
162
value
148
shipping
151
returns
108
quality
138
Georgia
1 review
14 helpful votes
Follow Kim H.
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If I could've given 0 stars that is what I would've given them. I ordered a pair of camo boots but they sent them to me in black. When I contacted them, they accused me SEVERAL times of ordering the wrong thing and if I wanted to send them back I would have to pay the shipping. Also, I was chatting with a supervisor and she ended the chat with me once she told me I had to pay the shipping. I called and talked to a supervisor, who really could care less that I had had a terrible experience. He got the "free shipping" approved but conveniently there was an error making the USPS label and I was going to have to pay the shipping and receive my refund as a store credit. TERRIBLE customer service. DO NOT do business with them! Terrible refund policy and they do not take responsibility for anything.

Date of experience: November 29, 2014
New Jersey
11 reviews
20 helpful votes
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I've order 3 androids and not like others they have done well. I'm satisfied but shipment of my two sets of sheet were weird material, and a weird size. So I'll stay away

Date of experience: November 25, 2014
New York
1 review
5 helpful votes
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VERY VERY VERY DISSAPOINTED. I ordered three kinds of jewelry. No wonder there's no size decriptions on the items. The sizes are even too small for little children to wear. THE PICTURES ON THEIR WEB ARE DECEIVING. I tried the site for requesting the Return Merchandise Authorization to no avail. DO NOT BUY FROM THIS COMPANY.

Date of experience: November 25, 2014
Georgia
1 review
5 helpful votes
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DO NOT PURCHASE ANYTHING from this company! I purchased a watch that and as stated they added #2.00 for shipping. When I received the watch it was not as described. When I called customer service they were very responsive and told me that I would have have to pay for the return shipping which is generally from $2.00 to $10.00, and theyu would email the return authorization, etc. At the end of the conversation I was told shipping would would be $10.39! I questioned the outrageous charge, commenting they shipped it to me for $2.00. After numerous emails; all of which were not satisfactory I was told I could pay for shipping myself and send them the receipt Only problem was I already sent the item back following their strict insructions. Note their closing sentence in their emails:
"If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal."
So NOT true!

Date of experience: November 25, 2014
New York
1 review
11 helpful votes
Follow Leslie R.
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I've ordered a couple of times from NMR and each time was completely satisfied with the merchandise I received. Shipping time depends on what the item is, so allow enough time, especially during the holidays and if you need an item quickly. One item took two weeks and the others about 5 days. I think this is acceptable, considering the savings. No problems with NoMoreRack.

Thank you.

Date of experience: November 24, 2014
North Carolina
1 review
9 helpful votes
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Terrible experience!
November 23, 2014

Terrible experience! The items I received were nothing like the description and the return policy is a joke. I will never order from this site again!

Date of experience: November 23, 2014
Oklahoma
1 review
8 helpful votes
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MISLEADING RETURN POLICY!
November 22, 2014

MISLEADING RETURN POLICY! It will cost you! Terrible customer service. DO NOT DO BUSINESS WITH THIS COMPANY! They are a RIP-OFF!

Date of experience: November 22, 2014
Virginia
3 reviews
11 helpful votes
Follow Deanna C.
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I've ordered everything from citrine and diamond earrings to suits and haven't been disappointed as of yet. So far, not one item has taken longer than five days to show up.

I don't buy refurbished anything so I can't make a comment there, but I do understand that since it's an Amazon trusted site and I use paypal, my purchases are covered no matter what.

When I bought a $500 pair of earrings for $69, I was thrilled (and I took them straight to my jeweler to have them inspected and he bought the same pair for his wife!)

Date of experience: November 22, 2014
California
1 review
5 helpful votes
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I have ordered multiple products from this site. The first was a "ceramic" knife. It took FOREVER to arrive and when I tried to used it, the stupid thing couldn't cut through ANYTHING. I also ordered some speaker that had water lights in the,. When my package arrived everything was broken and the package was COVERED in liquid. Shopping on these kinds of sites is a risk that I am longer willing to take. And the return process is a pain.

Date of experience: November 21, 2014
California
1 review
8 helpful votes
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FIRST: Item was INCREDIBLY cheaply-made.
SECOND: They pretended they hadn't received it back and sent a 'reminder email' -EVEN though it had been received by them FOUR DAYS PRIOR to their email.
THIRD: No refund - only SITE CREDIT - being FORCED to buy more of their cheap crap.
FOURTH: No customer reviews for the items... gee, wonder why...

Date of experience: November 20, 2014
Mississippi
1 review
9 helpful votes
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I have ordered from this site several times and have never had a problem. Shipping time was a little long but I think it is because the items I ordered shipped from CA and I live in MS - that is always at least a 5 day ground transit. Everyone complaining about this site clearly doesn't understand the nature of business it is. I am a seller who works with sites similar to nomorerack. This site is basically a host site, similar to eBay and Amazon, in that it partners with sellers who have items to sell. The sellers pay a commission to nomorerack for basically selling their items. All customer service and order handling is done by the seller, not nomorerack. If you have a bad experience with those, it is not the fault of nomorerack and they do not deserve a low rating.

Date of experience: November 20, 2014
Ohio
1 review
9 helpful votes
Follow Heather B.
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I threw caution to the wind and decided to give nomorerack a try because the price was so good. I ordered a men's suit (my daughter's wedding was coming up and we needed a new suit for my other half) and it came within a week and was very nice! I was honestly very pleasantly surprised. He went to the wedding in the suit and looked like a million bucks. We got so many complements on how good he looked, it was my little secret how little we paid. I purchased a pair of tall riding boots and a another suit for him in a different color to have on hand. I have now purchased 5 items, all have come within a week in perfect condition. They don't notify you when the item is on the way, so don't be expecting shipping notice. The item just shows up in usually 6-7days for me. They did notify me when the item was delivered however. I will continue to order.

Date of experience: November 19, 2014
Pennsylvania
1 review
8 helpful votes
Follow Khloe J.
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AVOID AVOID AVOID!
November 19, 2014

AVOID AVOID AVOID! On 11/514 I purchased a pair of boots. Today I decided to see if there was any update so I emailed their customer support email from the website. I received a quick response saying that because my account was cancelled they cancelled my order. First, I never cancelled my account and still have access to logging on it. Second, so if my order was cancelled where is my refund?! I emailed back asking that I want a refund or the product. I was told they gave me a refund. THEY DID NOT! I searched my entire bank statement and the only thing on their from this company was the initial charge for the order! I told them I did not receive any credit and to provide a copy of the refund and the last 4 digits of the bank account. They told me they couldn't do that and there was nothing else they can do. I issued a complaint with my bank about this company and issued a complaint with the better business bureau right after this. Please, i went against my good judgement and ordered from this company. Don't be in the same boat I am with no product and being charged! IF YOU HAD A PROBLEM, PLEASE ISSUE A COMPLAINT WITH THE BETTER BUSINESS BUREAU if they get enough complaints maybe they will shut the site down. I was literally robbed.

Date of experience: November 19, 2014
Arkansas
2 reviews
12 helpful votes
Follow Marie E.
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I ordered from this site for the FIRST and LAST time! I ordered 3 pair of boots and only received two pair. I received an email stating that they regret my issue, but it was nothing they could do because they had no way of knowing the weight of the shipment. They didn't even try to come up with a solution and I have paid for product that I have not even received! VERY DISSAPPOINTED in their customer service and my first experience! Not to mention how my two boxes look like they were stored in an old space... raggedy, broken down, and beat up!

Date of experience: November 19, 2014
Ohio
1 review
11 helpful votes
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Purchased a pair of boots and after opening the big envelope they were in, To my horror, found the box to be beaten all to hell, crushed and looking like they had been stored in a warehouse for years. Worst packaging I have ever seen.

Date of experience: November 18, 2014
California
1 review
10 helpful votes
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I was extremely nervous about buying from Nomorerack because of all the shady reviews. However I took a chance and bought a refurbished Nikon D3200 refurbished DSLR camera because it was almost half off. From clicking "buy" to it arriving on my doorstep it took 6 days and was shipped via FedEx which was nice. I have my camera and it's everything that it should have been. I think you just have to be careful and triple check the descriptions on the site when you buy things. As long as you are careful you won't get duped into receiving something different than you had expected.

Date of experience: November 18, 2014
New York
1 review
9 helpful votes
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I was told about nomorerack by a friend that I have met at my gym and she told me about this site and where I could buy cheap fleece leggings and so because some things sound too good to be true I have been reading so many bad negative reviews and how they had a tire smell to them or not recieveing the order in good timing or it was a SCAM... Well I just ordered mine on Nov 13 2014 and just got them Nov 17 2014. They don't smell like a tire and they fit and are 100% what I was hoping for. I'm glad I decided to take the chance for 4 pack $21. I'm sure now that I'll always order from here I'll have to return something at some point but I will not leave a negative review unless they tell me 'to bad, and wont give my money back or not recieve my order at all lol... PLEASE over look the bad reviews and do your own research

Date of experience: November 17, 2014
Illinois
1 review
17 helpful votes
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I was getting ready to order from this site, but after reading all the negative reviews and checking their BBB rating and seeing that great big F with almost 3000 complaints, I'll pass...

Date of experience: November 16, 2014
California
1 review
9 helpful votes
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I have ordered from NoMoreRack many many times. Whenever I was not happy with the order, I called and spoke with customer service. If the item was being returned because the size was not true or anything that they were at fault for, they would send me a shipping label and the refund would be on my card as soon as they received the item back. I have never had an issue with this company. I have ordered, clothing, shoes, sheets and electronics without an issue. I have taken advantage of their free shipping charges which they have going on between 3PM and 6PM every day. In any event, their shipping is a mere $2 per item which is not a train smash. People have to realise that you always going to get exactly what you pay for. If something is inexpensive, you are not going to be getting the quality that you would pay at Macy's or Nordstrom. Overall, I have used them and will continue to do so.

Date of experience: November 12, 2014
Ohio
1 review
8 helpful votes
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I ordered a king size sheet set in light brown, but I received a full size sheet set in dark brown. Upon contacting NoMoreRack, I was informed that I ordered the smaller set, which makes no sense as I do not own a full size bed. The email I received confirming the order shows an image with the right color, light brown, but provides no detail on the exact order. The company will take the item back and give me a credit, but at my expense to ship it back. I feel that it is the company's error, and they should pay to have it returned. I will not make any more purchases from this company as clearly they can change your order, and take no responsibility for it.

Date of experience: November 10, 2014

About the Business

NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.