I have ordered from NoMoreRack many many times. Whenever I was not happy with the order, I called and spoke with customer service. If the item was being returned because the size was not true or anything that they were at fault for, they would send me a shipping label and the refund would be on my card as soon as they received the item back. I have never had an issue with this company. I have ordered, clothing, shoes, sheets and electronics without an issue. I have taken advantage of their free shipping charges which they have going on between 3PM and 6PM every day. In any event, their shipping is a mere $2 per item which is not a train smash. People have to realise that you always going to get exactly what you pay for. If something is inexpensive, you are not going to be getting the quality that you would pay at Macy's or Nordstrom. Overall, I have used them and will continue to do so.