Nigel O'Hara

I ordered 3 Chamilia beads on the 5th of June 2015 and to this date I still haven't received my order. After a couple of months of support tickets chasing the status of my order the responses I got were unacceptable and very unhelpful. I kept getting the same message repeated, along the lines of 'we are waiting for delivery from Chamilia' and their solution was suggesting that I could cancel my order! I would not have placed the order and waited months just to cancel because they couldn't provide what they advertise on their website. The beads I ordered were available on the Chamilia website the entire time my order was 'pending' and when I ordered directly from them I had my beads within a week so I do not believe Nigel O'Hara would have had to wait 2 months for a delivery from such a reputable company. I asked for a managers email address because I wasn't happy and I got given an email address with a comment that I will still get the same response from them. Their customer 'service' is non existent in my eyes.

To make matters worse I received an email on the 15th of August to say my goods were dispatched, when I contacted Nigel O'Hara around 10 days later because I still hadn't received my order I was told that I need to wait until the 30th of August then they can open an investigation with Royal Mail. I have asked them to do this and I have been told that their 'investigation' will take up to 28 days then they will issue a refund.

So after what will be 4 months of Nigel O'Hara having my money I am lucky enough to get a refund... disgusting! If they are doing this to a number of customers the amount they will be earning in interest by keeping peoples money in their bank accounts must provide a nice bonus for the company. I am going to be getting further advice now. I can only warn others to stay away from this company.