Nigel O'Hara

I ordered 2 bottles of Abercrombie and Fitch Fierce. Short version is that I have been waiting since MARCH ( it is now JUNE) for it and still no bottles. Customer service assured me that it was due to arrive with them in next week ( it didn't). I then had to contact them ( Always have to contact them first they never update you) to which they told me it was now a discontinued product ( yet it still sells in every Abercrombie store) then I was told this is untrue and I will be getting it shortly. THEN AGAIN I was told I am sorry it is due to suppliers that they cannot get it THEN AGAIN I was told no that was untrue and you will receive it shortly. This is OVER 3 months now and a complete joke in customer service. DO NOT BUY ANYTHING FROM THEM COMPLETE WASTE OF MY TIME I never ever put bad feedback on anything but I am so annoyed with how I have been treated as a customer that I felt I had to share my experience.

I bought two "new" Seiko watches. One of them had a battery failure within 12 months, and I delivered the watch to a local Seiko dealer. The watch had a non-genuine battery! Seiko wouldn't service the watch, so I contacted Nigel support. 6 months later after requesting updates weekly, they told me I HAD CHANGED THE BATTERY?!?!?!

These people are selling pre-owned/used products. I would recommend that you choose someone else.

The support thread: http :// www.nigelohara. Com/support/ticket. Aspx? TID=%2b0GeKhr2UxM%3d

Ordered watch on 11th Jan with 3 - days delivery promise. On 16/1 was promised delivery following week. 22 Jan promised early next week. 28/1 In the next few days. 3/2 in next few days. 7 Feb next few days, 8 Feb same again. 11 Feb cancelled order. 14th received e mail saying they where trying to call me. Told them I don't require a call just a refund. 17th Feb they said refund in 48 hrs. 21st Feb e mail stating refund in 5-7 days. 3rd March e mail saying refunded today. I sent them a warning on Friday 7th March saying I would take legal action if the money was not refunded by 10th March and I finally got my money on 10th March. They are cowboys and would not trust them. I have reported them to Trading Standards. Their terms and conditions state that you have no contract until you receive delivery of goods despite taking your money at time of order. I am sure this is not legal.

Hi Guys

Well here I am another happy customer waiting now for almost 7 weeks and nothing

I would give them Minus 5 Star rating if it was possible!

These people are jokers really. I have sent emails to them many times and get the same automated email reply's (Sorry we are doing our best etc. and then offer you a £5 voucher for you inconveniences (that never arrived either)

Complete joke you could order something from China and get it quicker if you walked there to collect it. I am getting close to my whit's end now. And my order is something that I could of purchased from EBay but decided these clowns are cheaper and would give them a go. What a complete idiot I am to buy from this so called company (These people give online shopping a real bad name and should be shamed on watchdog)

I would advise you guys just spend the extra £2 pound on what ever it is your buying and get your items from EBAY OR AMAZON at least your get it in your lifetime

Really disappointing truly unbelievable Company waste of time and life!

Please don't buy from these Cowboys or your be writing a bad review on Site jabber soon.

THIS COMPANY IS HORRENDOUS. AN ABSOLUTE DISGRACE
If they have your money and have not sent you your order, they avoid refunding you and simply stop answering their ticket system emails. Also if you buy something and then want to return it. They do not accept the return even if it is within the 30 day period and then also stop replying to emails. They have no phone helpline number i would imagine because of all the complaints. You will end up having to do a lengthy chargeback through your bank to receive your money back. It also looks like they are reporting all the genuine negative reviews people are rightfully leaving on this site trying to get them blocked or removed and to hide the fact they are now one of the worst online retailer in the UK. The side of this company which sells computer products has completely ruined the reputation of a famous comp-any and should be thoroughly ashamed of themselves.
So in short simply dDO NOT BUY FROM NIGEL OHARA ONLINE TRYING TO SAVE A FEW POUNDS as i did... just pay a bit extra with a reputable company and save yourselves a whole lot of problems.
They DO NOT refund they DO NOT accept returns and they do not answer emails.
READ ALL THE OTHER NEGATIVE REVIEWS THEY HAVEN'T MANAGED TO BLOCK

YOU HAVE BEEN WARNED

Beware! Make sure item is in stock before ordering.

I ordered a watch on 2 January, payment was taken immediately.

Five days later I was told it would be delayed for a few more days as they had to order it in especially - despite this particular watch bearing an "ADVERTISED" banner on the website and a note that although it would be ordered on request it should be delivered within 3 to 5 days.

It still hadn't arrived on 11 Jan so I contacted them again and was told there was a slight delay but it would be delivered in a couple of days.

On 16 January, having heard nothing else, I again contacted them and was told it would be delivered "imminently".

Then on 22 January I was again told it would be despatched in the next few days.

And finally, today 28 January I have been informed that they "hope to have my order fulfilled as soon as possible" - possibly the vaguest 'hope' in history. They did also give me the option of changing my order to something they have in stock - not sure how I am able to confirm what is actually in stock though!

I shared my experience on another review site and within one hour my payment was refunded without explanation. Reading reviews this seems to be this comanies modus operandi. Probably the worst company I have dealth with online.

After my money being taken from my account on 8th October 2013, I have found myself still with no watch, I cancelled my order yesterday, 30th December - 12 weeks on from my order being made and money taken. After multiple time frames given and not met, and customer service operatives telling me they would call me back and not, confirming my order had been received and sent out (which it had not and therefore an outright lie), not even being informed that my first watch I ordered had been discontinued until I contacted them, and the replacement watch still not turning after being 'guaranteed' it would be with me by Christmas, contacting the company numerous times - only me, not the other way round even once - I can safely say they are the most unreliable company I have ever used. I wouldn't trust their time frames or anything they say in regards to order times. After contacting a manager to complain (three times!), I was advised I would be given a £10- voucher to use on the site - utterly insulting. A complete lack of pro activeness and service. All in my honest opinion.

Item not delivered after two weeks, no costumer service phone number provided, all email communication ignored (despite the website bragging about 1h30 response times).

My experience mirrors many of the other negative reviews.

In short, Nigel O'Hara used me as a free line of credit on a high value item.

This is worrying as it means their business is probably struggling to raise finance at competitive rates, and may even be playing these tricks to have enough cash flow to pay its own staff. Anyway, more detail of my experience below.

I bought a 65 inch TV on 1 July for c. £1,400 - which was labelled as "in stock" - and in doing so took some comfort in the overall high rating of this company on trustpilot (without delving in to the detail reviews - a mistake I won't make again).

While Nigel O'Hara took my c. £1,400 immediately, the TV was not dispatched. After much chasing, I was told after 14 days that "we are still working with our suppliers to get your TV", and given the explicit option to cancel my order. At this point I cancelled the order and sourced the TV elsewhere.

Obtaining the refund was then a tortuous task. I was given the runaround from Nigel O'Hara - whose replies seemed to be an exercise in extreme politeness e.g. "Sincere apologies for the delay we will pass your request on to our finance team...", with no telephone number or offer to discus in person. As I pointed out, all Nigel O'Hara needed to do was to log in to their PayPal account and click on "Issue Refund", and so the delays were not justifiable.

In the end, I secured a refund on 4 August, by raising a formal dispute through the dispute resolution centre at PayPal. In hindsight I wish I'd escalated this sooner, rather than wasting my time asking Nigel O'Hara for a refund more than once.

One final thought. Nigel O'Hara seem to carefully control their rating on another site called Trustpilot. If you have a negative experience would be worth sharing it here as well.

I ordered a gtx970 from nigel only to find that by week 2 I got a email saying it hadn't arrived yet. Then I read some reviews and got worried. Luckily I got my refund very speedily after I contacted PayPal. Next day actually. I think just looking at reviews here its more than evident that something isn't quite right with this company be it dodgy or just plain disorganised I really cant say. Some people have success but there's too many people with the same old stories, do yourself a favor don't just look at the overall star count just have a quick read at the first 3 negative reviews, I guarantee they'll ring familiar. Order item-don't get item-wait -ask for refund wait ask for refund-wait. Luckly I just by past that by contacting paypal. What I read a large portion of buyers go through with this company I wasn't gona do and got some quick action from just a paypal escalation. Be weary about the great deals they seem to offer cause you could be waiting a very long time. I don't know what sort of company they are but selling products they don't have seems to be the big issue here. I honestly don't see how they got a 4 star rating under reviews with all the negative and similar feedback I'm seeing.

It really is about time this company was investigated.

We found exactly what we were looking for and, even better, was at a lower price than anywhere else.