I am going to make a legal complain against this company as they do not refund my money!

asked by Davood D. on 11/4/15

1 Answer
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I have had this same issue I have instructed my bank to deal on my behalf and have received this message today Dear Customer,

Due to unforeseen circumstances the JRN Retail Group, trading as Nigel O’Hara, will not be able to fulfil your order or provide you directly with a refund.

Please do not panic, as you will be able to obtain a full refund via the method of payment used to complete your purchase on our website.

Simply contact the bank or credit card used for your purchase, then ask them to initiate a chargeback for the transaction.

This process will see the money returned to you in full.

We wish to sincerely apologise for the obvious inconvenience caused. Unfortunately, we will not be able to offer any further customer support or refund solutions.

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