I received this message today nearly 2 months after placing my order and my money going from my account needless to say no order or refund but I do have this message im wondering has any one else had this message
Dear Customer,

Due to unforeseen circumstances the JRN Retail Group, trading as Nigel O’Hara, will not be able to fulfil your order or provide you directly with a refund.

Please do not panic, as you will be able to obtain a full refund via the method of payment used to complete your purchase on our website.

Simply contact the bank or credit card used for your purchase, then ask them to initiate a chargeback for the transaction.

This process will see the money returned to you in full.

We wish to sincerely apologise for the obvious inconvenience caused. Unfortunately, we will not be able to offer any further customer support or refund solutions.

asked by derek a. on 11/6/15