NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
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We purchased a product that we were later informed was out of stock. NewChic refunded us the full amount within two days.
I order boots Nov 2016 and a ring Jan 2017 got no emails nothing. Guess I learned not a trusted site never buy from them.
I have been professionally measured in the past on several occasions, and ordered 4 bras, size 36E. I recently lost weight, and I'm actually down at least one or two cup sizes, but followed their advice on their website and ordered larger cup to accommodate for their smaller sizes. When it was received product was beautiful, however it was about three sizes too small in the cup. When I contacted the website to see about exchanging they offered me a 42 C. The reasoning, sizes are Chinese. I don't care what side of the world you come from, a C cup is smaller than a E cup. So if the E is too small, why in God's name would you offer something even smaller. Completely moronic, not satisfied at all. The only thing they were willing to do for me was offer a $15 refund for the shipping fee and I'm stuck with four bras valued at $80 that will never in a lifetime fit me. Thanks for nothing!
Dear Stephanie,
Sorry for the delay of the item. We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customer can measure their own size and then read the size reference on our product page.
If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Sorry for the inconvenience again, We will pay more attention to the size problem.
Best regards,
Newchic team.
After 2 weeks my order was cancelled without my knowledge. I went back to the site to see where my items were and it showed cancelled. When i contacted them my refund would take 7 to 10 business days. I will never use this site again.
Dear Katie,
Sorry for the trouble. Your order was cancelled mainly because the item was out of stock. If the item can't restock in time, your order may cancel by system. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please pay more attention to the product page.
You definitely can get the refund if your order was cancelled. The refunded time depends on the payment methods. Paypal: 2-3 business days. Credit card: Refund within one business day, but bank processing may take 7-14 natural days to show in your account.
Any questions, please contact us by live chat or service@newchic.com. Thank you.
Best regards,
Newchic team.
Placed an order in November, after almost two months without receiving my order, I contacted the company and the very quickly resent my order. I´m happy with my products and the customer service.
I recommend to buy to this company for her seriousness, You have facility in the purchase and the products that sell are of good quality
I gave 5 stars, and that says it all. And I hope that will stay with 5 stars :). Delivery to Croatia is a little longer, but support is great, and thank you.
So I ordered some stuff from them sometime in January, but never get any email notifying that my order has ship or not. Tried to email them, but never got any response. I say stay away from this company!
Dear Davy. Sorry for the trouble. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
If you haven’t contact us via service@newchic.com, we usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
Any questions, please feel free to contact us.
Best regards,
Newchic team.
I ordered 2 items and was waiting for them to arrive at my home, so I wrote an email and was positively surprised to get a very quick answer! Very nice to be able to communicate with reale people when you have questions!
Thanks!
Fun, chic, current and good prices! My four orders have all been well made, true to the pictures and I get lots of compliments. Shipping can take some time but it's worth the wait!
I was always worried about on line shopping, but then I saw NewChic, saw a pair of boots I liked so order them, I was happy about the price, it said 7 to 20 days for shipping, which is normal, but then I got an e-mail telling me that the boots were out of shock.If I want to wait they would have a new shock in soon, if I didn't want to wait they said they would refund me the payment right away. I choose to wait, now have my boots, and Love them. Will do more shopping with NewChic. For this summer Thank you again. For the great service you gave me. L. Williams
Despite bad reviews I liked the product enough to test run a few items. I started contact with them by me hovering their every move on my order.
1. After the first few emails, they don't respond
2. ALMOST EVERYTHING IS OUT OF STOCK, and they won't let you know on the website
3. If you (like me) were willing to wait however long it would be, they don't care and delete the order when you aren't looking
Basically whatever you prepare yourself for will not be the thing that goes wrong.
At least they give full refunds.
Dear Caitlin,
Sorry for the trouble. Thank you for your comment.
1. We usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
3. We usually inform the customers when the item will restock. If you don't want to wait, please contact us, we will arrange the refund for you asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I ordered two pair of shoes. After about 2 weeks I received and email that they were on back order and what would I like to do. Within 3 days of receiving email I responded to cancel the order. I received an email stating too late item has shipped. When the shoes finally arrived I discovered that a size that I always purchase and typically runs slightly big was too small and narrow. I contacted the company and they stated since the product was not defective then I would have to pay for return to China. The return shipping fees are more than the cost of the shoes, so off to the homeless shelter they go. This is a situation where the price was too good to be true.
Dear Tina B.
Sorry for the trouble. For the out-of-stock items, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order. Also, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.
We have measured the items before selling them. To choose a correct size, we suggest that customers can measure their own size and then read the size reference on our product page. If the product you have received does not meet the size chart or we sent the wrong size to you, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Best regards,
Newchic team.
So i bought this face mask from New Chic & i figured since it wasn't a necessity or something i neede fright away i could wait a little while for it but IT NEVER CAME IN & THE TRACKING NUMBER THEY GAVE ME DOESNT WORK.
Dear alysha,
We understand that it is frustrating if you can't received the item in time and you might have been doubtful about a successful delivery. However, We definitely send the products according to the order list if you have placed the order. Sometimes it takes more time than usual for items to be delivered because of customs clearance, holidays or bad weather. The carrier's website does not update even if the parcel is in process. We are trying to improve our shipping service as well. If you haven’t received your item, please contact us by Live chat or service@newchic.com. We will check your package for you. Hope you can receive your item asap.
Best regards,
Newchic team.
I ordered my straighteners in November and I have contacted New Chic numerous times and they have still not refunded me or bothered to respond. DONT NOT USE
Dear Maureen,
Sorry for the delay of the item. If your order was shipped in November and you haven't received it, please contact us by Live chat or service@newchic.com. We will check your order. Maybe the item was lost. We usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there. If you contact us via live chat, you will get a quick response.
Any questions, please feel free to contact us. We will improve our customer service and serve the customers better in the future. Thank you.
Best regards,
Newchic team.
I ordered two items last December they seemed to take ages to arrive in Crete. I contacted NewChic who responded straight away and were excellent, advising me to wait one more week. Within a few days my parcel arrived. I had the purse which I love because it's small, neat and everything fits in. My husband had the leather money clip which also holds his cards. Both brilliant, highly recommend.
I am glad that I discover Newchic! Very beautiful clothes and the service is excellent.
That I shall tell the entiere world
Thanks
I bought a Sexy Front Zipper Wireless Breathable Sports Bras Embroidery Thin Yoga Bra andSexy Breathable Seamfree Wireless Bra Gather Adjustable Soft Bras, but the first like used no tag. The photos of the things they sell do not correspond to what they sell. I paid more money for shipping but the package came late too. Simple I put my money in the trash.
Dear Marly C,
Sorry for the trouble. All the product images were taken in kind. If the product you have received does not meet the pictures on the product page, please send some picture to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution.
Sometimes, there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well. Hope you can understand.
Best regards,
Newchic team.
I placed 2 orders consist several items.
They sent the item one at a time; at the end I did not receive all of the items.
Sent e mail to *******@gmail.com with no RESPONSE at all.
Cheap but not honest...
Dear Toni.
Sorry for the trouble. If you have any questions about the order, please contact us by Live chat or service@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive a response, please check your junk mail. Maybe the email was there.
Sometimes, there are uncontrolled factors that may cause longer time to arrive. We are trying to improve our shipping service as well. Hope you can understand.
Besides, newchicdapp@gmail.com is used for collection, so you will not get a response.
Best regards,
Newchic team.
I placed a first time order with NewChic and expected my purchase to arrive the same week like with most online purchases I make with other companies. I skipped by the option to expedite the order for a few extra dollars. I also didn't read the normal shipping time expected of up to several weeks. When it didn't arrive in a week, I found out it was because I did not expedite it to arrive quickly. My error. Now that I know, if I need something quickly I can expedite the shipping. If not in a hurry, standard shipping will get the product to me within a month. Like I mentioned, the quality of the product is well worth the price - and the wait! But just in case I need it quicker, I can take the expedite option to arrive quickly. Thanks NewChic. Awesome products!
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Dear Denelda.
Sorry for the trouble. We definitely send the products according to the order list if you have placed the order. Sometimes, there are uncontrolled factors that may cause longer time to deliver. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
If your order was shipped on November and you haven't received the parcel, maybe your parcel was lost in transit process. It is the rare case. Please contact us via Live chat or service@newchic.com, we will do the best to help you.
Best regards,
Newchic team.