NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
Love the real metal zippers over plastic Takes a while to receive but well worth the wait Thanks so much
My package was taking longer than the usual and customer service had so much patience for me! So sweet of them to resend me the product I have been really wanting for a long time. Really do recommend you guys to have patience for late packages and just talk to customer service, they will help you.
Bom atendimento, gostei mt da empresa e comprarei novamente por ela. O atendimento pós venda e muito bom tb e resolve rapidamente os problemas.
Placed an order and never received confirmation. Found out two weeks later that items were back ordered. No contact at all from company, I had to call in and investigate. Responded with a script.
They didn't care they were going to lose a sale, I canceled my order via paypal.
Buyer beware. Should have searched reviews before placing order.
Update: Sorry NewChic, there was no mention of item backordered. I even paid for expedited shipping. Please pay more attention to your business processes and inventory management.
I am very satisfied reciving really good care from one of Newchic advisors.
Very kindly resolved delivery bad status of my sending in my place.
Dress is wonderfull
I ordered a 36-D bra at a great price. It took a month to arrive, but I got it today and I love it! Very comfortable and great lifting support without being too snug. This bra fits in a way that will not cause a fat pad in front of your armpits and if you have them from previous bras, this one will help them go away (so long as you use only this bra) It is very pretty too with the lace on the cups and straps and a pretty little dangly pendant. The padding is about 1/4" thick so it is great on the discreet factor.
Although my order was not received on the specified target date, I am still happy that the staff is accommodating and assured me that I will received the order. True enough i received them at last. Thanks!
I ordered 2 pair of boots in early January and contacted the company after 3 weeks when they hadn't arrived. Soey was helpful in trying to find where they had been sent. The day we agreed to refund my money was the day the boots arrived. It took a total of 5 weeks. The boots are cute and warm and fit well. For the low price they are just as I expected. This order turned out ok but I don't think it will be a site I go to often just because the shipping is so unreliable and takes so long.
Before buying expensive items from Newchic I wanted to test them out first by buying a small item as I had read some reviews that were not too nice. Well, personally now I can say to have waived all my doubts. There was a delay in the delivery but that was due to customs. Whenever I got in touch with Newchic they proved to be very helpful. The second time they offered a replacement for my missing item without extra costs. The item eventually came through and is exactly as described.
Still not receives any item from ys company, only receives email that got a item no stock will refund the money to me but until now not yet get the refund back.
Dear Voon,
Sorry for the trouble. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please pay more attention to it before placing the order.
Besides, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
If your payment method is Paypal, you will receive the refund in 2-3 business days. If you paid by Credit Card, we will refund within one business day, but bank processing may take 7-14 natural days to show in your account. Please check your account later.
If you haven't received the refund, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I placed an order and my bank wouldn't let it go through.
Called my bank and they told me this company is in Hong Kong.
They asked if I wanted the transaction to go on through.
I decided it wasn't worth the risk and cancelled.
Buyer Beware!
Dear Cindy.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the item and love the items as well. We don't know why your payment can't go through. Please kindly offer your order number us, we will check your order for you.
Any questions, please contact us by live chat or service@newchic.com. Thank you.
Best regards,
Newchic team.
This company is a scam steer clear, I paid for two pair of shoes and haven't heard from them despite numerous requests. Not legit
Dear John,
Sorry for the trouble. You can check your order status on your Newchic account. If youyr order was shipped out, you will receive an email from our system about your order information, you can get the tracking number as well.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the item and love the items as well.
We usually reply to your email in 24 hours ( weekend: 48 hours). Please kindly check your junk mail. Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). Thank you.
Best regards,
Newchic team.
All products are quality controlled and very good. Sngura problem is that transportation takes too much, 2 months... but worth the wait!
Had an item that was VERY late as a gift and the friendly staff helped me a lot, re-send item and when the second one came, they let me keep it as gift! The products are amazing, not the first time buying will buy more!
I've bought nice shoes at a nice price but the first order never arrived. At least the second times was successfull.
Dear Daniel,
Thank you for your comment. Glad to hear that you love the item. Welcome to Newchic again.
Sorry for the delay of the item. Sometimes, there are uncontrolled factors that may cause longer time to deliver or the item may be lost in transit process. It is the rare case. We are trying to improve our shipping service as well. If your order was lost, we usually send a new item to you or give you a full refund.
Any questions, please contact us by live chat or service@newchic.com. Thank you.
Best regards,
Newchic team.
My parcel went missing, but New Chick was very quick to send a new load wich I received after a few days, and I'm pleased with the quality of my items.
Every time I have contacted New Chick by mail they have been very quick to respond. So all in all I am a satisfied customer and would shop there again. Of course one has to be realistic about shipping time it will take a long time.
This company is a rip off! Newchic take your money but your orders never arrive! They say it will take weeks to arrive but take so long you forget about it! On chasing up the order you are then told it's gone missing. Apparently getting your refund is just as bad. Would never buy off newchic again!
Dear Ann,
You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. We definitely send the products according to the order list if you have placed the order. Sometimes, there are uncontrolled factors that may cause longer time to deliver, such as customs clearance, holidays or bad weather. We also hope our customer can receive the item asap. We are trying to improve our shipping service as well.
It is the rare case that your parcel was lost in transit process. If your order was lost, we will resend the item to you or give us a full refund. Please contact us via Live chat or service@newchic.com and we will do the best to help you.
Beat regards,
Newchic team.
I ordered some boots in last November but i didn't receive the item. I send email to Customer service and I received the answers and finally i got back all my money. Thanks to Rebecca and Soey.
I ordered a light ethnic coat and a dress. The sizes WERE PERFECT. THE TIME it took to get here was a bit longer because it is CHINA afterall... if you want to track your order go to NEWCHIC... YOUR ACCOUNT chick MY ORDERS and you will find where your package is immediately. Once it hits the states its fast. Just check the size chart on each item is all you have to do. I have place another order with this great place and will continue to order from them. They're super!
I received quick and professional help from the representative of NewChic. They helped me to get the order, wich wase lost.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ton,
Sorry for the trouble. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please pay more attention to it before placing the order.
Besides, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
If you don't want to wait, please contact us, we will arrange the refund for you asap.
Any questions, please contact us by live chat or service@newchic.com. Thank you.
Best regards,
Newchic team.