NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
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I ordered a Safari jacket from them, and when the confirmation invoice arrived, it had a slightly incorrect address. I immediately advised them. Their response was to blame me, and offer a refund less shipping costs which I was to pay. They refused to accept that the post code in U. K. Governs the address, and that I must have given them the wrong address. Still fighting them 3 weeks after making the order. Never order anything from this company
Bought and brought from them it ended up being the wrong size they did everything they could to make me happy their customer service is great and the bra is quite comfortable absolutely
I ordered some watches nearly a month ago. I got billed immediately but when the items did not arrive I went on line to find out their status. The tracker said they had been delivered but when I objected the customer rep told me they had gone to someone in Virginia -- not me; I live in CA -- and then said, "Well, they were en route but I had opted for slow delivery so it woudl be a while." It's now been a month so unless they are on a slow boat from China, I have no idea where they are. REALLY DISSATISFIED. The items look good, and are very reasonable. But apparently they never arrive. I told my credit card company and will not pay unless and until they do arrive. So beware and look elsewhere.
Dear Kristen,
Sorry for the trouble.
We always ship the item to the address which the customers has provided to us. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. If you haven’t received your item within the estimated time, please contact us by Live chat or service@newchic.com. We will check your order for you. If we send the item to the wrong address, we will send a new parcel to you.
Hope you can receive your item asap.
Best regards,
Newchic team.
Thankyou for the shoes had no problems, delivery time was pretty good. Thankyou
They fit quite good something that worried me but no problems with that at all
This a fake website do not buy here they say you can have a live chat with them but really its not its a computer that just repeats its self, do not buy here it's a fraud I bought a simple product and have not moved since a month now and I am not expecting it any time soon
Dear Mrco,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. Also, live chat is available. If you have some problems when you contact us via live chat, please tell us. We will help you.
If you have ordered on Newchic, you can check your order status on your Newchic account. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. If you haven’t received your item within the estimated time, please contact us by Live chat or service@newchic.com.
Best regards,
Newchic team.
I ordered 4 pairs of shoes. I followed the site for a few weeks, as they did not ship. I called customer service- and held over 30 min., so tried live chat-also about a 30 min wait. But, once they came on line they explained 2 pairs were out of stock. I asked them to ship the other two pairs- and they did, and I received a very prompt credit for the two that did not. The quality of the shoes is actually good. The sizing chart seems to be about 2 sizes too small to American sizing. I ordered a 9- for someone that fits 8 half- she cannot fit them. I ordered an 11 for my daughter-no way could she get her foot into it, BUT the 8 1/2 fit into the 11 perfectly.
Dear kalle.
Sorry for the trouble. We will improve our customer service. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please pay more attention to it.
If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Best regards,
Newchic team.
ORDERED LARGER THAN NORMAL SHOE SIZE AND THEY ARE STILL TO SMALL. UNABLE TO RETURN. THEY SAY THAT I HAVE TO PAY POSTAGE AND 'ITS NOT WORTH IT' HAVE BEEN BURNT BY THESE CHEAP CHINESE IMPORTS. BEWARE POOR AFTERSALES
Dear C W.
You can return the item. Here is the return policy of Newchic. http://www.newchic.com/return-policy-hc99.html. Please read it.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Best regards,
Newchic team.
Love my purchase and will purchase again, took a little time for it to arrive but I'm in Canada and it was worth the wait.
It did take a long time to receive my order about 6 1/2 weeks. When I received it I was totally satisfied with my order the fit and workmanship is fine. Like the colours. When I texted to find out about my order received an answer the next day. My parcel showed up the following day.
I do acrylic nails, i ordered a huge kit a month ago! UPS says the tracking number is invalid and i havent heard the first word about my order! I recently recieve an email where they wanted me to do a survey! Of course i all but said it was horrible! Terrible customer service! NEVER ORDER FROM HERE! I have asked for a refund 4 times and havent gotten an email other than the "survey"! I want my damn money back!
Dear Amanda W.
You can check your order status on your Newchic account. If your order was shipped out, you can track your order. Sometimes, the tracking information can't update in time. Also. There are uncontrolled factors that may cause longer time to deliver.
If you have contacted us, we will check your order for you and offer you a reasonable solution.
Best regards,
Newchic team.
I placed an order on January 29th and STILL have not received it! On original order delivery was "guaranteed" within 14 days. Then the web site stated that all orders were delayed because of the Chinese new year! I still have not received anything and am now going to contact my credit card company to reverse payment
Dear LP.
Sorry for the delay of the item. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. Because the express companies are on holiday during Spring Festival, the item can't ship out in time.
If you haven’t received your item, please contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you.
Hope you can receive your item asap.
Best regards,
Newchic team.
Unfortunately my purchase was lost in transit but I would like to congratulate Beatrice in Customer Service for her response to my concerns and her quick response to give me a credit.
I'm so satisfied with the Newchic articles and their business, as well. Yes, it takes nearly a month for the package to reach me from China, but, what to do, it's really a long distance. What is important is that I like the fashion they sell! :)
I am at the review on newchic orders and it seems as though there are hundreds of people who are as angry as I am. I finally received my order over 2 months after I ordered it -had a chat several times before order came -then finally Order#******* was delivered and a week later had an email from you saying if I would send my address yet again (had done so twice) you would try to find it. I ordered two sleep bras and as in the reviews on them I ordered a XXL because everyone said they ran very small. I usually wear L but as a sleep bra I thought larger would be better. When they finally did arrive I could not even begin to get them on -they were tiny-measuring 30 inches in diameter! I have already asked my credit card company to refund my money and I sent an email over a week ago saying I would return this merchandise if you sent me the information and paid for the return. This is unbelieveable how difficult it has been to try to contact your company and I can assure you that unless this is solved soon I will go on every site to write a bad review on your company----I have never done that before but I am extremely angry.
Dear Effie P.
Sorry for the delay of the item. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. It is out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
About the size, We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Best regards,
Newchic team.
I HAVE LEARNED IF ITS TOO GOOD TO BE TRUE IT USUALLY IS. READ YOUR REVIEWS PEOPLE. EVERYONE CAN NOT BE WRONG ITS NOT JUST ONE PERSON ITS HUNDREDS THAT TELL YOU THEY HAVE BEEN SCAMMED. I LEARNED A HARD LESSON 6MTHS OF HELL TRYING TO GET TO EVEN TALK TO SOMEONE. EMAILED PINTREST TOLD THEM THEY ARE ADVERTISING FOR SCAM ARTISTS THEY SAID ITS A PAID ADVERTISEMENT AND THEY CANT GIVE ME INFO BUT DID CONTACT THEM. NO HELP FINALLY HAD TO GO TO MY BANK REPORT THEM FOR CREDIT CARD FRAUD BANK GAVE ME BACK MY MONEY AND MDETHEM PY IT BACK BUT ITS A LONG DEAL. BEWARE I AM TRYING TO SAVE YOU MONET TIME HEADACHE
Dear LIZ M.,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love the them as well. Also, it is normal that we have some bad reviews. Someone loves the item while others think it is so bad.
If you have placed the order on Newchic and you have doubts about the product or your order, please contact us by service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.
Still waiting for my order to arrive only email Ive had is confirmation of payment through PayPal but no other emails what so ever so don't even kno if my order is on its way and it bugs me has I went through Facebook I best get my order has its alot of money!
Dear Joanne P.
You can check your order status on your Newchic account. If your order was shipped. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Hope you can receive the item asap.
Any questions, please contact us by live chat or service@newchic.com. Thank you.
Best regards,
Newchic team.
Meine bestellten zwei Positionen sind auf den Transportweg verloren gegangen.
Durch eine gute Zusammenarbeit per Mail wurde das Problem durch Rückerstattung schnell gelöst. Danke Angelica!.
With all the bad reviews I been reading... I can kiss my order Good Bye?
I will never ever order from them again, and I am so disappointed because i found this business on Pinterest. To you girls out there do your research before ordering from any website. I know i will.
Dear Patricia,
We definitely send the products according to the order list if you have placed the order. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well.
If you haven't received your order, please contact us via live chat or service@newchic.com and send the order number to us, we will check your order for you.
Hope you can receive your order asap.
Best regards,
Newchic team.
This i absolutely unacceptable! I have placed my order on January 11th, it is February 14th now and I still haven't received my order. When I have asked where is it, I have received an answer from the customer service, that 2 of the items ordered by me are still not in stock and they don't know when is it gonna be available! I have paid the money and haven't received ANYTHING yet!
Dear Luiza,
Sorry for the inconvenience of back order. We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order. Or the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please pay more attention to it.
If you don't want to wait, please contact us via live chat or service@newchic.com, we will arrange the refund for you.
Any questions, please feel free to contact us.
Best regards,
Newchic team.
My husband bought this item for me for Valentine's Day. It should of taken between 7-20 working days to get to us but he ordered it on 2/2 and it arrived on 13/2. Perfect timing! I have had great service and contact with th company throughout. I ordered the large bag but I think I would have ordered the small had I realised it was so big. (and this is my fault as the sizes are in the product description). I am, however, delighted with my bag and cannot wait to use it today. Happy Valentine's Day to you all.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Steve S.
Sorry for the trouble.
If you offer us the wrong address and you can't receive the item, when the item was returned, we can give you the refund but minus the shipping cost, because we need to pay the shipping cost when the item is returned. Hope you can understand.
We kindly advise that you should put the right the address when you want to place the order online.
Best regards,
Newchic team.