NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
I ordered shoes (a size larger than usual using their charts) and they were still too small. I contacted them, they would resend me a larger pair for a few more dollars, which I agreed to do. But they couldn't figure out how to bill me for the "few dollars more" and after 8 attempts to cooperate with them, they no longer respond to my email contacts, I out my money and have a pair of shoes that's way too small. Crazy!
These shoes are literally the worst looking and most poorly made shoes I have ever bought. They are covered in loose threads, and arrived squashed out of shape because they sent them from China in a BAG! I immediately asked for a refund and they eventually replied that I should use scissors to cut the loose threads off. I have demanded a full refund and they are now ignoring my emails.
As I only paid £25 for them it is not the end of the earth, but I should have known better than to buy shoes online, and of course if I'd read some of the other reviews I would never have done it. DO NOT BUY FROM THESE PEOPLE, THE PRODUCT STINKS AND THE CUSTOMER SERVICE STINKS MORE.
Dear Michael,
Sorry for the trouble. If the item has any quality problem, please send some pictures to service@newchic.com. Our customer service will check it carefully. Also, we will talk with the suppliers and improve the quality of the item.
We will improve our customer service and improve the product quality as well.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
The bags are as described. I am satisfied with the order. Postage was fine. In general the whole order went well.
STAY AWAY... This company is horrible. I bought shoes that were so flimsy and wanted to return them. The 3 pairs cost me about $80.00 to buy. They said I had to pay the postage to ship them back because the shoes were not damaged. So for me to ship them back to China would have cost me almost $70.00... The company did nothing and I am now stuck with 3 pair of shoes that I have no use for... DO NOT BUY FROM THIS COMPANY!
Dear Joe.
Sorry for the trouble. Here is the return policy of Newchic. http://www.newchic.com/return-policy-hc99.html. According to our return policy, If you don't like the item and you want to return it, you need to pay the shipping fee. If the item has any quality problem or we have sent the wrong size, wrong color or wrong item, we will resend the right one to you or give you full refund. Hope you can understand.
Any questions, please feel free to contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I should have researched better! A number of items are backordered but I have no idea for how long. THey took payment for all items even the backordered items! Unethical! Even during ordering process never mentioned backordered items. Maybe I'd like to cancel instead of waiting, but no info is offered. And the items that say that were shipped--no tracking number and no reply when I contacted them!
Dear B Y.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Also, you can checked your order status on your Newchic account. If the item is back order and you don't want to wait, please contact us, we will arrange the refund for you.
Besides, We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Any questions, please contact us by live chat or service@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't received our email, could you please check your junk mail? Maybe the email was there.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I have literally emailed the site mutiple times asking about my package and when it will come in. No response.
I ordered two bras and they were two small. They offered to send me two bras in a larger size and I could keep the first two still.
I ordered a pair of shoes only to find out AFTER I completed the order that they are back ordered. I would not have ordered had I known that They immediately took the funds from my account even though they actually had no product to sell me and did not let me know ahead of time. A reputable company DOES NOT charge your card until the goods have shipped. I sent an email asking them to cancel my order on a Saturday and I received a prompt response Monday morning that they would cancel my order and process a refund. It is now a week later and I do not have my refund.
Dear Jennifer,
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. If you don't want to wait, please contact us, we will arrange the refund for you.
Besides, We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below. Paypal: 2-3 business days. Credit card: Refund within one business day, but bank processing may take 7-14 natural days to show in your account.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Have purchased a wide range of items from NewChic and am generally satisfied with the overall quality (you get what you pay for), but am impressed by the level of customer service and followup, in particular with an individual named Beatrice. Will certainly remain a frequent customer.
Dear Heidi C.
Thank you for yopur comment. Glad to hear that you are satisfied with the items. Welcome to Newchic again.We will improve our customer service and shipping service.
Looking forward to your 5 star review next time.
Your encouragement will keep us moving forward.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
When I received my bras some questions in my mind about sizing. When I contacted Beatrice in customer service, I was blown away with her response. Offering to exchange my items for larger sizes and not asking me to send the original order back. Her suggestion was to pass the smaller sizes to family and friends as gifts or donate to a homeless shelter. Not sure why this response but a unique suggestion for a business.
In more credible online shopping sites, you'll immediately know if a product you're interested in is already out of stock. So you won't bother ordering. This ain't true for NewChic! You are already anxious in the waiting, and just to be told that orders are cancelled because they are out of stock. Not good.
Dear Aloysius M.
Sorry for the inconvenience of back order. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. If you don't want to wait, please contact us, we will arrange the refund for you.
Besides, We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Sometimes, the item in your order can not restock in time. To protect the interests of buyers, the order will be cancelled by system and the refund will be returned to your account. Hope you can understand.
Best regards,
Newchic team.
I prepared an order for three items but after reading reviews of too small sizes, bad customer service and no delivery, I have changed my mind. I assume this is a Chinese site and all five times I have ordered goods from a Chinese site - I had to return because the products are fake, bad quality or something totally different to what I ordered. So this order will not be activated. You guys just need to lift your game and stop scamming people.
Dear Eva W.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well, because the quality of the items are good. Some customers cannot get the package in time because there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well and we also hope that customer can receive the item asap.
About the size, We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Besides. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. If you have placed the order on Newchic and you have doubts about the product or your order, please contact us by service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.
Ordered from Canada on Feb 1st 2017 and still has not arrived over a month later. I have tracked the package and it has been in Canada for quite some time. I got in touch with Newchic who told me to get in touch with my local post office. I live downtown Toronto and have several post offices in my locality. I explained this but Newchic said that because I didn't pay extra for tracking (I paid $15 standard shipping), there is no way to find it.
Do yourself a favor and stay clear.
Dear Tina C.
Sorry for the delay of the item.
Sometimes, there are uncontrolled factors that may cause longer time to deliver, but you will receive the item. Please don't worry. Also, you can go to local post office and check your parcel. Sometimes, the carrier's website does not update even if the parcel is in process or the local post office can't contact you in time. Many customer can find their parcels in the post office.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I spent several hours viewing the site and I placed a huge order, when I went to track my order 2 items out of 35 were available, the rest were back ordered! No date to ship, no information, just an option to refund. If you go on the website now the same product is still available for anyone to order. BAD! Representation of available products when they are truly not available.
Dear JULIE S.
Sorry for the inconvenience of back order. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. If you have placed the order, you can check the order status on your Newchic account. If you don't want to wait, please contact us, we will arrange the refund for you.
Besides, We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
He recibido las zapatillas que pedí y son tal como las ví en el catálogo y lo más importante, son cómodas y me quedan muy bien y se ajustan al nº que pedí.
I want my money back! They've given me a fake tracking no. After i paid Rs. 1741 for my product. It has been more than a month and i still haven't been able to track it. China Post says that it has not received any parcel from NewChic. They are $#*!ing LIARS and FRAUDS! Someone please tell me how do I get my money back and sue this fake company!
Dear Tanushree R.
If you order was shipped, the tracking number will be available. You can track it here. http://www.17track.net/zh-cn. If you can't track your order, please please contact us by Live chat or service@newchic.com. We will check your package for you. Hope you can receive your item asap.
You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather. It is out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Best regards,
Newchic team.
My order of two bras arrived in just over two week. Im in Australia. Although they look nice (for the price). They are too small. I should have known better than to try and guess how much bigger I needed to go up in size to allow for the difference. Not really worth the trouble to send back. Some one shopping at my local charity store will love them. Think I'll buy from this company again but not clothes, sizes are to hard to judge.
Dear Natalie M.
Sorry for the trouble.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html. If we found that the size is not correct, we will revise it.
To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
Best regards,
Newchic team.
I have ordered some stuffs and also paid by credit card from 9th of jan and it says it has been shipped and now its the month of feb and still i dont hav any information about the stuff and my money...
Dear tenzin d.
Sorry for the trouble.
You can check your order status on your Newchic account. Here is the estimated time of arrival. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver.
If you haven’t received your item within the estimated time, please contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
Best regards,
Newchic team.
After some e-mails they kindly send me a new dress, which l am waiting for.
I ordered some other dresses and they where excellent.
Ordered 2 bras and the fit is horrible. I would return them but I can only imagine what it must cost to ship them back at my own expense. Guess I will chalk this up to lesson learned and be more careful next time. I just hate that I'm out nearly $28.00.
Dear Rebecca L.
Sorry for the trouble.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html. If we found that the size is not correct, we will revise it.
To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Cotton,
Sorry for the trouble. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
We usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there.
We will improve our customer service ans serve you better.
Best regards,
Newchic team.